Can I cancel a Screwfix order before collection?

Yes. Some sources note a short window (around 30 minutes) to cancel online before the store prepares it, but the most reliable method is phoning **03330 112 112** or the store holding your goods. If you miss any online window, you can still cancel within the 30-day money back guarantee or leave the order uncollected, it's returned to stock and refunded after 21 days.

Is there a cancellation fee at Screwfix?

No. There is no cancellation or restocking fee for cancelling an order or returning unwanted goods within the 30-day money back guarantee. Under the guarantee you can cancel and return unwanted goods for free. Note that premium/express delivery surcharges are generally not refundable on change-of-mind returns, though the basic delivery charge may be refunded on a cancelled distance order or for faulty goods.

Can I return a used tool to Screwfix?

Not under the standard 30-day money back guarantee, which requires items to be unused and in saleable condition. However, if a tool is genuinely faulty or not fit for purpose, your statutory rights under the Consumer Rights Act still apply, you can ask staff to assess it under faulty-goods rules. Screwfix does exchange or refund genuinely faulty tools, with several customers reporting successful swaps even months after purchase.

Do I have to return items to the store I bought them from?

No, most items can be taken back to any Screwfix store, not just the one you bought from. For online orders you can also use postal/courier returns with a completed returns form and proof of postage. If there's no store near you or an item can't go to a store, call **03330 112 112** to arrange a free collection. Supplier-direct products can't be returned in store and require a supplier collection.

How do I contact Screwfix customer service?

Call the UK-based Customer Service Centre on **03330 112 112** (Mon, Fri 8am, 8pm, Sat, Sun 8am, 4pm), or email **online@screwfix.com** with your order number. There's also a **WhatsApp** line available 24/7 on **0330 678 4720**. For complaints and unresolved issues, email **sos@screwfix.com** for the Customer Resolution Team. Screwfix aims to respond to all contact within 2 working days.

Can I cancel a Screwfix trade credit account?

The Trade Credit Account is a credit facility rather than a paid subscription, so there's no recurring fee to cancel, but you should contact customer service on **03330 112 112** or via the account team to close the facility and settle any outstanding balance. Trade customers are responsible for all orders placed on their cards, so ensure the balance is cleared before requesting closure.

Why am I still being charged after cancelling Screwfix?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Screwfix account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Screwfix Order.

Q: Does Screwfix charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Screwfix and what to expect.

Last verified today · data refreshes daily · sources: homepage, help-cancel, terms, contact, page-emails

The fastest way

Screwfix isn't a subscription, you cancel individual orders. Cancel or return within 30 days of delivery/collection by phone (03330 112 112), by emailing online@screwfix.com with your order reference, or by returning items to any store. Card refunds land in 3 to 5 working days; escalations go to sos@screwfix.com.

Or let yoink do it for you.

30 seconds. AI emails Screwfix, handles retention, chases the refund. You approve once, then sleep.

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Every way to cancel Screwfix

Phone (fastest): Call +44 3330 112 112 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online: Direct cancel flow: www.screwfix.com/help/helphome
Post: Optional: you can cancel by post or send returns FREEPOST with a completed returns form and proof of postage.. Send it tracked so you can prove delivery.
Email: Email online@screwfix.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Cancel/return within 30 days of delivery or collection. Uncollected Click & Collect orders are held 21 days then returned to stock and refunded/credited.

Cancelling a Screwfix order by email

Email the verified address
online@screwfix.com, yoink-verified working email for Screwfix (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Screwfix team,

I'd like to cancel my recent Screwfix order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Screwfix plans you can cancel

One-Off Purchase (Delivery or Click & Collect)
Not a subscription. Orders can be cancelled within 30 days of delivery/collection; uncollected Click & Collect orders are held 21 days then returned to stock.
Screwfix Trade Credit Account
A trade credit facility, not a paid subscription; contact customer service to close.

Screwfix’s refund policy

Screwfix operates a 30-day money back guarantee that is more generous than the 14-day legal minimum for distance sales. To cancel, notify Screwfix within 30 days of delivery or collection and return the goods promptly, unused and in saleable condition with all parts and packaging. Faulty goods can be rejected for a full refund within 30 days, with rights continuing beyond that period. Some items, cut/mixed/made-to-measure goods, opened boilers, macerators and water pumps, are excluded.

“8.1 You may cancel your order and return the items purchased to us by giving us notice of cancellation within 30 days of the date of delivery to you or your collection from a trade counter (as applicable).”
, Screwfix terms

30-day cancellation window

Asking specifically for money back, not just a cancellation? See the dedicated Screwfix refund guide , same data, but framed around the policy + escalation paths.

Does Screwfix charge a cancellation fee?

We found no cancellation fee in Screwfix’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Screwfix

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a paid recurring subscription, Screwfix is a retailer with no paid membership; there is no recurring plan to cancel, only individual orders and returns.
✕ Returning used tools under the change-of-mind guarantee, Non-faulty items must be unused and in saleable condition; customers report the guarantee won't cover a tool once it has been used (only faulty-goods rules apply then).
✕ Returning made-to-order or excluded items, Cut, mixed or made-to-measure goods, opened boilers, macerators and water pumps are excluded from the 30-day return policy.
✕ In-store return of supplier-direct items, Products delivered directly by an approved supplier can't be returned to a store; you must call to arrange a supplier collection and some collections may incur a charge.

Cancelled Screwfix but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Screwfix, treat it as not cancelled. Email online@screwfix.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Screwfix’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Screwfix charges again.

How Screwfix will try to keep you

Screwfix may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Store staff refusing to acknowledge a fault or exchange, telling you an item isn't stocked”
You say: Politely insist the item is faulty or not as described and ask them to check the website stock in front of you. If they still refuse, email sos@screwfix.com for the attention of the Customer Resolution Team with your order number and visit date, Screwfix routinely escalates store disputes there.
They’ll say: “First-line customer service being slow or unresponsive on a refund”
You say: If your issue isn't resolved in the first instance, ask for a review, it is escalated to the Customer Resolutions Team, who respond within up to 28 working days. Keep your order reference and all prior correspondence attached.
They’ll say: “Being told a used tool can't be returned”
You say: Distinguish change-of-mind from faulty. If the tool is genuinely not fit for purpose, you retain your statutory rights under the Consumer Rights Act regardless of the 'unused' condition, ask staff to assess it under faulty-goods rules, not the 30-day guarantee.
They’ll say: “Click & Collect order you no longer want”
You say: Simply don't collect it, after 21 days the order is cancelled automatically and the value is credited or refunded. Or phone 03330 112 112 to cancel and request the refund directly.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Screwfix’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Screwfix’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Screwfix has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Screwfix must honour it regardless of where they’re headquartered.

Delete your Screwfix account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Screwfix’s account settings, email online@screwfix.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Screwfix

Screwfix is a retailer, so you cancel individual orders rather than a subscription. You can notify Screwfix of a cancellation **by post, phone or email** within 30 days of delivery or collection. The fastest routes are calling **03330 112 112** or emailing **online@screwfix.com** with your order reference. For Click & Collect, you can also cancel in store or simply not collect, uncollected orders are returned to stock after 21 days and refunded.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Screwfix refund guide. Need a human for something else entirely? The Screwfix contact guide lists every channel that actually answers.