How do I cancel a click and collect order and get a refund?

Phone the customer service team on **03330 112 112** to cancel a Click & Collect order and request a refund, or contact them via the website's Contact Us form. Alternatively, don't collect the order, your items are held at your selected store for **21 days**, after which the order is cancelled and put back to stock, and you'll be refunded or credited. Reddit users confirm the no-collection route works reliably.

Can I cancel a Screwfix order before collection?

Yes. Some sources note a short window (around 30 minutes) to cancel online before the store prepares it, but the most reliable method is phoning **03330 112 112** or the store holding your goods. If you miss any online window, you can still cancel within the 30-day money back guarantee or leave the order uncollected, it's returned to stock and refunded after 21 days.

What is Screwfix's return policy?

Screwfix operates a **30-day money back guarantee**. Non-faulty items should be unused, in saleable condition and in original packaging with all parts and any free gifts. Take items to any Screwfix store, or if there's no store nearby, call **03330 112 112** to arrange a free collection. Faulty items can be rejected for a full refund or replacement within 30 days, with statutory rights continuing beyond. Cut/mixed/made-to-measure goods, opened boilers, macerators and water pumps are excluded.

Is there a cancellation fee at Screwfix?

No. There is no cancellation or restocking fee for cancelling an order or returning unwanted goods within the 30-day money back guarantee. Under the guarantee you can cancel and return unwanted goods for free. Note that premium/express delivery surcharges are generally not refundable on change-of-mind returns, though the basic delivery charge may be refunded on a cancelled distance order or for faulty goods.

How long do Screwfix refunds take?

Once your return is processed, refunds to cards, including Apple Pay and Google Pay, take **3 to 5 working days**, while PayPal refunds take **5 to 10 working days**. The quickest way to trigger a refund is taking the product to your nearest store, where staff request it be processed centrally. If your refund hasn't arrived within those timeframes, contact Screwfix with your order and refund details.

Can I return a used tool to Screwfix?

Not under the standard 30-day money back guarantee, which requires items to be unused and in saleable condition. However, if a tool is genuinely faulty or not fit for purpose, your statutory rights under the Consumer Rights Act still apply, you can ask staff to assess it under faulty-goods rules. Screwfix does exchange or refund genuinely faulty tools, with several customers reporting successful swaps even months after purchase.

What if Screwfix ignores my cancellation or refund request?

Escalate. Email **sos@screwfix.com** for the attention of the **Customer Resolution Team**, quoting your order number and any previous correspondence, this address is used repeatedly in Screwfix's own review responses. If still unresolved, ask for a formal review; it's escalated to the Customer Resolutions Team who respond within up to **28 working days**. You can also write to Customer Resolutions, Trade House, Mead Avenue, Yeovil BA22 8RT.

Will Screwfix refund my delivery costs?

For change-of-mind returns, Screwfix will usually refund the item price but not any extra paid for premium delivery. For a cancelled distance order or faulty goods, the basic delivery charge may be refunded in line with consumer law and their terms. Where goods are returned because they're faulty or incorrect, Screwfix meets the cost of return delivery, but asks to nominate the carrier.

Can I cancel a Screwfix trade credit account?

The Trade Credit Account is a credit facility rather than a paid subscription, so there's no recurring fee to cancel, but you should contact customer service on **03330 112 112** or via the account team to close the facility and settle any outstanding balance. Trade customers are responsible for all orders placed on their cards, so ensure the balance is cleared before requesting closure.

REFUND GUIDE

How to Get a Screwfix Refund in 30 Days.

Screwfix refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Screwfix’s own Terms · UK, US, and EU rights covered below

The short answer

Screwfix operates a 30-day money back guarantee that is more generous than the 14-day legal minimum for distance sales. To cancel, notify Screwfix within 30 days of delivery or collection and return the goods promptly, unused and in saleable condition with all parts and packaging. Faulty goods can be rejected for a full refund within 30 days, with rights continuing beyond that period. Some items, cut/mixed/made-to-measure goods, opened boilers, macerators and water pumps, are excluded.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Screwfix, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Screwfix actually says

“8.1 You may cancel your order and return the items purchased to us by giving us notice of cancellation within 30 days of the date of delivery to you or your collection from a trade counter (as applicable).”
, verbatim from Screwfix’s terms

30-day cancellation window

How long does a Screwfix refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Screwfix’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Screwfix for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Screwfix subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Screwfix can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Screwfix has ~45 days to defend. Works regardless of where Screwfix is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Screwfix charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Screwfix is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Screwfix refund email

Email the right address
Use online@screwfix.com, the route yoink has verified actually gets read for Screwfix.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Screwfix team,

I'm requesting a refund for my Screwfix order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Screwfix

Screwfix is a retailer, so you cancel individual orders rather than a subscription. You can notify Screwfix of a cancellation **by post, phone or email** within 30 days of delivery or collection. The fastest routes are calling **03330 112 112** or emailing **online@screwfix.com** with your order reference. For Click & Collect, you can also cancel in store or simply not collect, uncollected orders are returned to stock after 21 days and refunded.