Will I get a refund if I cancel Deliveroo Plus mid-month?

Generally no. Deliveroo Plus is billed in advance and cancelling stops the next renewal rather than refunding the current period — you keep access to Plus benefits until the period you've already paid for ends. If you were charged after trying to cancel, or charged during a free trial you'd already ended, email customersupport@deliveroo.co.uk with proof and request a refund under the Terms.

How do I get a refund from Deliveroo for a missing or wrong order?

Use the **Help** option on the order in the app within 48 hours. Select the affected items, describe the issue and (where possible) attach a photo. Deliveroo decides refunds case-by-case — they can credit your Deliveroo account or refund to your original payment method. If support refuses and you paid by credit card over £100, you may have Section 75 rights in the UK; debit card users can try a chargeback.

Can I close my Deliveroo account entirely?

Yes. The Terms say: *"You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above."* Email **customersupport@deliveroo.co.uk** with the subject "Please close my account" and include the email address on file. Any valid remaining account credit should be refunded to your registered card or by bank transfer.

Is there a Deliveroo cancellation fee?

No — there's no fee to cancel a Deliveroo Plus membership or close your account. You can cancel anytime before your next renewal date at no cost. The only charges that can apply are if you cancel a confirmed food order after the restaurant has started preparing it; in that case Deliveroo may not refund the item cost, since the Partner has already incurred costs.

How do I cancel my Deliveroo Plus free trial?

Cancel before the trial end date to avoid being charged. Go to **Account → Deliveroo Plus → Manage membership → Cancel** at least 24 hours before the trial expires. You'll keep Plus benefits for the remainder of the trial. If you were charged because the renewal happened before cancellation processed, email customersupport@deliveroo.co.uk straight away with the charge date and ask for a goodwill refund.

What if Deliveroo refuses my refund?

Escalate in writing. Reply to support stating your statutory rights — UK customers can cite the Consumer Rights Act 2015 (goods must be as described and of satisfactory quality). If still refused, raise a chargeback with your card issuer or, for credit card payments over £100, a Section 75 claim. EU customers can use their national consumer-protection body; US customers can dispute via their card network. Keep screenshots of the order and chat.

Can I pause Deliveroo Plus instead of cancelling?

Deliveroo has periodically offered a "pause" option as a retention tool in the cancel flow, but it isn't always available and depends on your market. If you don't see pause, your only options are to keep the membership or cancel outright. If you cancel now, you can re-subscribe later — but you may lose any promotional pricing tied to your current plan.

Does cancelling Deliveroo Plus take effect immediately?

No — cancellation stops the next billing cycle but you keep Plus benefits (free delivery on eligible orders, member offers) until the end of the period you've already paid for. The cancel confirmation email will state the exact end date. After that date your account reverts to standard pay-as-you-go ordering with normal delivery fees.

What happens to my Deliveroo account credit if I close my account?

The Terms confirm that valid remaining credit — earned via the customer-service team or app following an order issue — will be refunded to your registered credit card, or by bank transfer if a card refund isn't possible. Promotional credit, voucher balances and referral credits may be excluded. Request the refund explicitly when you email to close the account, and provide bank details if asked.

Can I cancel a Deliveroo order after placing it?

Only briefly. Once the restaurant accepts and starts preparing your order, Deliveroo generally won't refund the food cost — the Partner has already incurred costs. Try the **Help** button on the live order screen immediately. If you cancel before the restaurant accepts, you should get a full refund. Delivery fees may still be refunded even when the food cost isn't.

UNRATED TO CANCEL

How to Cancel Deliveroo Plus Before It Renews.

Deliveroo typically charges £26.38 (one-off). Here's the fastest way to cancel and what to expect.

Last verified 3 days ago · data refreshes daily · 4 sources cited

The fastest way

To cancel Deliveroo Plus, open the app or website, go to Account → Deliveroo Plus → Manage membership → Cancel, before your next billing date. For account closure, email customersupport@deliveroo.co.uk with subject 'Close my account'. Confirmation is typically same-day. Cancel at least 24 hours before renewal to avoid the next charge.

£26.38 (one-off)typical charge

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The 4-step cancellation

Email the verified address
support@deliveroo.com — the standard route for Deliveroo.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Deliveroo team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Deliveroo plans you can cancel

Deliveroo Plus Silver
Cancel anytime via Account → Deliveroo Plus before the next billing date.
Deliveroo Plus Gold
Cancel anytime via Account → Deliveroo Plus before the next billing date.
Pay-as-you-go (no subscription)
No subscription to cancel — account can be closed via account settings or by emailing customer support.
£0.00/mo

Deliveroo’s refund policy

Deliveroo refunds individual orders for missing, incorrect or undelivered items via account credit or to the original payment method, decided case-by-case. Deliveroo Plus subscription fees are generally non-refundable once charged — your membership simply continues until the end of the billing period you've paid for. If Deliveroo closes your account, remaining valid credit is refunded to your card or by bank transfer.

“If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using your bank details (provided you have supplied them to us).”
— Deliveroo terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Deliveroo refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Deliveroo

Based on 4 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling Plus via email alone — Plus membership must be cancelled in-app/web under Account → Deliveroo Plus; email to support doesn't always stop the next renewal.
✕ Expecting a prorated refund mid-cycle — Plus access continues until the period ends; partial refunds aren't standard practice.
✕ Uninstalling the app — Removing the app doesn't cancel the Plus subscription — billing continues until cancelled in account settings or via the App Store/Google Play if subscribed there.
✕ Chargeback before contacting support — Banks typically require evidence you tried to resolve it with the merchant first, and Deliveroo may suspend the account for chargebacks deemed abusive.

How Deliveroo will try to keep you

Deliveroo may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Free month or discounted month offer to stay”
You say: Thanks, but I want to cancel today. Please confirm the cancellation in writing and the date my access ends.
They’ll say: “Reminder that you'll lose free delivery and Plus-only offers”
You say: Understood — please proceed with cancellation. I don't order frequently enough to justify the fee.
They’ll say: “Pause membership option instead of full cancel”
You say: I'd prefer to cancel outright rather than pause. Please confirm cancellation and that no further charges will be taken.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Deliveroo to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Deliveroo to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Deliveroo’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Deliveroo’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Deliveroo must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Deliveroo’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Deliveroo has ~45 days to defend.

Common questions about cancelling Deliveroo

Open the Deliveroo app or website, sign in, go to **Account → Deliveroo Plus → Manage membership → Cancel membership**. Follow the prompts and you'll get a confirmation email. Your Plus benefits continue until the end of the current billing period. If you subscribed via the Apple App Store or Google Play, you must cancel through those subscription settings instead — cancelling in the Deliveroo app won't stop App Store billing.