How do I cancel Deliveroo Plus free trial?

Cancel before the trial end date in the same place as a paid plan: **Account → Deliveroo Plus → Cancel Subscription**. Cancelling during the trial stops the auto-renewal into a paid Silver/Gold plan, but you forfeit any remaining trial days. Each eligible user is only entitled to one trial, so don't expect a second one on the same account.

Is there a cancellation fee for Deliveroo Plus?

No. Deliveroo does not charge an exit fee for cancelling Plus, and there is no notice period, you can cancel any time. You'll simply keep the membership benefits (free delivery thresholds, Plus offers) until the end of the current paid month or year, and then the account reverts to a standard Deliveroo account with normal delivery fees.

What if I forgot to cancel and got charged?

If the charge is for the **first billing cycle** and you sign up was within the last 14 days, you're inside the cooling-off period, email `support@deliveroo.co.uk` immediately and quote your right to a full refund within 14 days. If it's a later renewal, Deliveroo's standard policy is no refund, but you can argue the dark-pattern angle and, failing that, dispute with your card issuer for an unauthorised continuous-payment authority.

Can I cancel Deliveroo Plus through Amazon Prime?

If your Plus Silver was activated as a perk of Amazon Prime, you don't cancel it inside Deliveroo. Manage it on Amazon, ending Prime also terminates the linked Plus Silver perk. If you only want to drop Plus but keep Prime, unlink the Deliveroo offer in your Amazon account settings. Restarting Prime later requires you to re-verify and reactivate the Deliveroo offer.

How do I cancel Deliveroo Plus on iPhone if I subscribed via App Store?

If you started Plus through Apple's in-app purchase flow, cancellation has to happen on the device: **Settings → Apple ID → Subscriptions → Deliveroo → Cancel Subscription**. The same applies on Android via Google Play → Payments & subscriptions. Cancelling in the Deliveroo app alone won't stop Apple/Google billing, always check your platform-level subscription list after cancelling.

Can I pause Deliveroo Plus instead of cancelling?

Deliveroo doesn't publicly offer a 'pause' option for Plus. The closest you get is downgrading from Gold to Silver if a cheaper plan is offered to you in-app, or simply cancelling and re-subscribing later, note that you almost certainly won't get another free trial. If money is the issue, cancel before the next billing date so you stop paying without losing the rest of your current cycle.

What if Deliveroo ignores my cancellation request?

Take screenshots showing your cancellation attempt and any membership-still-active status. Email `support@deliveroo.co.uk` with subject 'Cancellation not processed, refund required' and reference the 14-day cooling-off period if applicable. If there's no resolution within 8 weeks, escalate to your card issuer (chargeback or Section 75) and, for UK customers, the Citizens Advice consumer service. Resolver currently does not accept Deliveroo cases.

Why am I still being charged after cancelling Deliveroo?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Deliveroo account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

TRICKY TO CANCEL

How to Cancel Deliveroo Plus in 2 Minutes.

Q: Does Deliveroo charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Deliveroo and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, page-emails, web-search

The fastest way

Cancel Deliveroo Plus in the app: Account → Deliveroo Plus → Cancel Subscription, or on deliveroo.co.uk under Account settings. If the button fails, email support@deliveroo.co.uk with subject 'Cancel Deliveroo Plus + refund request'. Confirmation typically arrives by email within 24 hours; full refunds only inside the 14-day cooling-off period.

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The 4-step cancellation

Email the verified address
support@deliveroo.co.uk, the standard route for Deliveroo.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Deliveroo team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Deliveroo plans you can cancel

Deliveroo Plus Silver (Monthly)
Cancel anytime in-app via Account → Deliveroo Plus → Cancel Subscription; benefits run until the end of the paid period.
£3.49/mo
Deliveroo Plus Gold (Monthly)
Some users see a £4.99 variant; cancel via app or website. If subscribed through Apple/Google/Amazon Prime, cancel via that channel.
£7.99/mo
Deliveroo Plus Diamond (Invite-only)
Invite-only tier; cancel via Account → Deliveroo Plus in app/web.
£11.99/mo

Deliveroo’s refund policy

Deliveroo Plus comes with a 14-day cooling-off period from sign-up (or from the end of a free trial). Cancel inside that window and you can claim a full refund, Deliveroo says it will reimburse without undue delay and no later than 14 days from cancellation, to the original payment method. After day 14, no refund is given for change of mind, but your Plus benefits continue until the end of the billing period. Order-level refunds (missing items, never-delivered orders) are handled separately via in-app Help.

“If you cancel after this 14 day cooling off period, you will not be refunded for a change of mind.”
, Deliveroo terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Deliveroo refund guide , same data, but framed around the policy + escalation paths.

Does Deliveroo charge a cancellation fee?

We found no cancellation fee in Deliveroo’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Deliveroo

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling an App Store / Google Play subscription via the Deliveroo website, Subscriptions billed through Apple or Google can only be cancelled through that platform's subscription settings.
✕ Cancelling a Prime-linked Plus membership inside Deliveroo, If Plus was unlocked through Amazon Prime, it has to be cancelled (or unlinked) via the Amazon account, not Deliveroo.
✕ Expecting a pro-rata refund after day 14, Deliveroo's FAQ states no refund is given after the cooling-off period; access just runs to end of billing cycle.
✕ Phoning a published UK customer service number, Deliveroo routes consumer support through in-app chat/help; third-party listed numbers are not official support channels.
✕ Using Resolver to file a complaint, Resolver confirms Deliveroo is not currently accepting contact via its platform.

Cancelled Deliveroo but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Deliveroo, treat it as not cancelled. Email support@deliveroo.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Deliveroo’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Deliveroo charges again.

How Deliveroo will try to keep you

Deliveroo is a fighter. They typically respond with retention offers (discounts, free months, downgrades) and may ignore the first request entirely. Cite the law explicitly in your first email, restate your decision in any follow-up, and don't engage with the counteroffer, it's designed to extract a "maybe" out of you.

They’ll say: “Offer of a free month or discounted month to stay”
You say: Decline politely and restate: 'Please proceed with cancellation effective today and confirm by email.' A pause/discount does not restart your 14-day cooling-off window.
They’ll say: “Downgrade pitch from Gold to Silver instead of cancelling”
You say: If you genuinely order monthly, downgrade may suit; otherwise insist on full cancellation. Plus FAQ confirms downgrades take effect at the next billing date, not immediately.
They’ll say: “Refusal of refund citing 'benefits used'”
You say: Under UK/EU consumer rules a 14-day cooling-off refund can be reduced only for service value actually consumed. Ask Deliveroo to itemise which 'benefit' was used and to refund the unused portion.
They’ll say: “Issuing credit instead of cash for missing/never-delivered orders”
You say: Reject store credit: 'I require a refund to the original payment method under the Consumer Rights Act / EU Consumer Rights Directive, not account credit.' If refused, raise a chargeback / Section 75 claim with your card issuer.
They’ll say: “'Cancellation pending, will process at period end'”
You say: Ask for written confirmation that no further charges will be taken and screenshot the membership status page. If charged again, dispute as an unauthorised renewal.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Deliveroo’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Deliveroo’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Deliveroo has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Deliveroo must honour it regardless of where they’re headquartered.

Delete your Deliveroo account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Deliveroo’s account settings, email support@deliveroo.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Deliveroo

Open the Deliveroo app, tap your **Account** icon, choose **Deliveroo Plus**, then tap **Cancel Subscription** and confirm. On the website, log in at deliveroo.co.uk, open your profile menu, go to the Deliveroo Plus section and click cancel. Keep the confirmation email as proof. If the in-app button fails, email `support@deliveroo.co.uk` with the subject 'Cancel Deliveroo Plus, [your account email]'.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Deliveroo refund guide. Need a human for something else entirely? The Deliveroo contact guide lists every channel that actually answers.

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