How do I get a human at Screwfix?

Lead with your account email and one specific request. Vague messages get routed to automated replies; a specific, referenced request usually reaches a person on the first pass. If a bot replies, respond to the same thread restating the request and asking for it to be escalated.

What if Screwfix doesn't reply?

Follow up on the same thread after 7 days, a one-line nudge referencing the original date is enough. Still nothing after 14 days and money is involved? Dispute the charge with your card issuer; "no response from merchant" supports a chargeback on every major card network.

CONTACT GUIDE

How to Contact Screwfix Customer Service.

The fastest route into Screwfix is phone. Every working channel below, and what to include so you only have to ask once.

Last verified today · data refreshes daily · sources: homepage, help-cancel, terms, contact, page-emails

The short answer

To contact Screwfix customer service, call +44 3330 112 112, or use www.screwfix.com/help/helphome, or email online@screwfix.com. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.

Or let yoink deal with them.

yoink’s AI writes the email to Screwfix, sends it from your address, and chases until someone actually answers. You approve once, then sleep.

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Every way to contact Screwfix

Phone (fastest): Call +44 3330 112 112. Have your account email and any order or invoice reference ready before you dial.
Online: Self-serve account route: www.screwfix.com/help/helphome
Post: Optional: you can cancel by post or send returns FREEPOST with a completed returns form and proof of postage.. Send it tracked so you can prove delivery.
Email: Email online@screwfix.com, the address yoink has verified actually gets read for Screwfix. Slower than phone or chat, but everything is in writing.

Every Screwfix email that answers

Researched and confidence-rated, pick the inbox that owns your problem and skip the forwarding loop.

General support: online@screwfix.com, verified
escalation: sos@screwfix.com, verified

What to include so you only ask once

The account email Screwfix knows you by, first line, not buried at the bottom.
One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
A deadline expectation: “please confirm within 7 days” converts a read into a reply.

Hi Screwfix team,

I'm contacting you about the account under [your account email].

[One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."]

Please confirm what you'll do by reply within 7 days.

Best,
[your name]

Contacting Screwfix to cancel or get money back?

Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:

How to cancel Screwfix, every channel, the retention script they’ll run, and the email that ends it.
How to get a Screwfix refund, their policy in plain English and the escalation path if they refuse.

Common questions about contacting Screwfix

Yes, online@screwfix.com is the address that reaches Screwfix. Email is slower than phone or chat where those exist, but it puts everything in writing, which matters for billing disputes and refunds.