Is there a minimum term on Grenade Subscribe & Save?

Grenade's own pages contradict each other. The Subscribe & Save page states they operate a **3 order minimum subscription term** and that cancellations before the third order ships will not be processed. Elsewhere the FAQ says "We operate no minimum term on our subscriptions," and the subscription bundle product pages say you can cancel at any time. If you're pushed back on, quote the no-minimum wording, ambiguous consumer terms are read against the business that wrote them. Meanwhile you can pause the plan at any point, which stops the charge without triggering the argument.

Can I pause my Grenade subscription instead of cancelling?

Yes, pausing is the route Grenade pushes hardest, and it works from day one with no minimum-order argument. Deliveries default to every **30 days**, and you can change, pause or advance that date in the Manage Subscriptions section of your account, then reactivate whenever you want. Grenade also says it emails a reminder shortly before each order is processed, so use that email as your cue. Remember changes can take up to 24 hours to process, so don't pause the same day your renewal is due.

How can I cancel my Grenade order?

You get a **15-minute window** from placing the order. Your confirmation email contains an "edit order" link, use it to change items, quantities, contact details or the shipping address, or to cancel. After 15 minutes the order locks and passes to the warehouse, and Grenade says it cannot be cancelled. Orders containing a bundle can't have items changed at all. If you miss the window, refuse the parcel when DPD attempts delivery: Grenade confirms it comes back to them and a full refund is processed.

Does Grenade charge a cancellation fee?

There's no advertised fee for cancelling a subscription. The cost trap is on returns: Grenade's UK website terms say agreed refunds are made **minus shipping costs, set at £4.99**, and that this deduction does not apply to faulty items. Separately, UK delivery is free over £40 and £5.95 below that, and if a return drops your order under £60 Grenade may ask for the free gift back or deduct its value from your refund. So if you're returning part of an order, check whether the remaining basket still clears the free-gift threshold before you send anything.

Does Grenade have a free trial?

No. Grenade is a physical product retailer, not a content service, there's no free trial and no trial-to-paid auto-conversion. The nearest equivalents are the 20% first-order discount for new customers (minimum £40 spend), the free gift over £60, and the 10% Subscribe & Save saving. What auto-renews is the subscription itself: once you subscribe, Grenade is authorised to charge your payment method automatically for each recurring shipment, defaulting to every 30 days, until you pause or cancel in your account.

What is Grenade's customer service email?

**info@grenade.com** is the address Grenade publishes on its support site, its subscription bundle pages and in replies to Trustpilot reviews, use it for cancellations, faulty-goods claims and refund chasing. Their consumer terms also list phone **02477 170100** (**+44 24 7717 0100** from abroad) and a postal route to Grenade HQ, Bournville Place, Bournville, Birmingham, B30 2HP. For data or legal matters the DPO mailbox is dpo@grenade.com. Cancellation sent by email or post is effective from the date you send it, so keep the sent copy.

What if Grenade ignores my cancellation?

Escalate in writing. Resend to **info@grenade.com** with "Formal complaint, unauthorised recurring charge" in the subject, attach your original cancellation email, and cite that under Grenade's own terms a cancellation notice sent by email is effective from the date you send it. Give them 14 days. If a payment still goes out after that, contact your bank or card issuer: a continuous payment authority can be cancelled directly with them, and a card chargeback (or a Section 75 claim for credit-card purchases over £100) recovers money taken after a documented cancellation.

Why am I still being charged after cancelling Grenade UK?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Grenade UK account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Grenade UK.

Q: Does Grenade UK charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Grenade UK and what to expect.

Last verified yesterday · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The fastest way

Cancel Grenade Subscribe & Save in the Manage Subscriptions area of your account, or email info@grenade.com with subject "Cancel subscription, order #". Their terms only guarantee cancellation once your third order has shipped, so pause instead if you're earlier. Phone +44 24 7717 0100. No published confirmation time.

Or let yoink do it for you.

30 seconds. AI emails Grenade UK, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Grenade UK

Phone: Call +44 24 7717 0100 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Post: Optional postal route: Customer Services, Grenade HQ, Bournville Place, Bournville, Birmingham, B30 2HP, United Kingdom (older terms list Arden House, Solihull, West Midlands, B92 0AJ). Cancellation is effective from the date you post the letter.. Send it tracked so you can prove delivery.
Email: Email info@grenade.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Subscriptions bill every 30 days by default and subscription changes can take up to 24 hours to process, so act at least a day before your renewal date; terms also say cancellations before your third order has shipped will not be processed. One-off orders can only be self-cancelled within 15 minutes of checkout.

The 4-step cancellation

Email the verified address
info@grenade.com, yoink-verified working email for Grenade UK (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Grenade UK team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Grenade UK plans you can cancel

Subscribe & Save (10% off, any product)
Recurring shipments default to every 30 days; change, pause or cancel in the Manage Subscriptions section of your Grenade account. Terms state cancellation is only processed after your third order has shipped.
2 for £32 Protein Bar Subscription Bundle
Product page says you can cancel at any time and can pause/reactivate; the same page's T&Cs say cancellation only processes after the third order.
£32.00/mo
3 for £48 Protein Bar Subscription Bundle
Cancel via account or by emailing info@grenade.com; changes can take up to 24 hours to process.
£48.00/mo
4 for £64 Protein Bar Subscription Bundle
Cancel via account or by emailing info@grenade.com; changes can take up to 24 hours to process.
£64.00/mo
One-off order (bars, shakes, powders, apparel)
Self-cancel or edit only within a 15-minute window after checkout via the 'edit order' link in the confirmation email; after that the order locks. Refusing the parcel at the door sends it back via DPD for a full refund.

What happens to what you’ve already paid

Two different rules apply. For FOOD/SUPPLEMENT orders (bars, shakes, powders, spreads) Grenade treats stock as perishable, so there is no change-of-mind refund, you only get a replacement or refund if the item is faulty or damaged, reported with photos, the full order number and the batch code, and free gifts must be reported faulty within 14 days of delivery. For APPAREL and merch, items can be returned within 14 days of delivery unworn, unwashed and with tags attached, refunded to the original payment method, and Grenade's website terms say agreed refunds are minus shipping (set at £4.99) unless the item is faulty. For SUBSCRIPTION charges there is no stated refund window at all, the lever is cancelling or pausing before the next 30-day charge, plus your statutory 14-day cancellation right on distance contracts. Grenade says agreed refunds aim to be processed within 48 hours, but can take up to 7 days to land.

“as all of our consumable products are perishable, these items cannot be returned to us unless faulty”
, Grenade UK terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Grenade UK refund guide , same data, but framed around the policy + escalation paths.

Does Grenade UK charge a cancellation fee?

We found no cancellation fee in Grenade UK’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Grenade UK

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a Subscribe & Save plan before your third order has shipped, Grenade's subscription T&Cs state cancellations made before the third order has shipped will not be processed, a 3-order minimum term, despite the FAQ elsewhere claiming no minimum term. Pause is the realistic route early on.
✕ Emailing or phoning to stop a one-off order after checkout, Grenade's FAQ gives you a 15-minute self-serve window from placing the order; after that they say the order is locked to the warehouse and cannot be cancelled.
✕ Returning opened or simply unwanted bars, shakes or powders for a refund, All consumable products are treated as perishable and are refused unless faulty or damaged on arrival.
✕ Sending a faulty item back before contacting customer services, The returns guidance explicitly asks you not to post faulty items back until you have been in touch and been given return authorisation and the return address.
✕ Chasing a refund through the TikTok Shop or social DMs, A Trustpilot reviewer reported an order via Grenade's TikTok shop took 8 days to cancel and refund with no replies to messages; Grenade's own reply redirected them to info@grenade.com.
✕ Relying on third-party complaint directories to reach Grenade, Resolver's Grenade UK page lists no postal address and no phone number for the brand, so it does not give you a working contact route.

Cancelled Grenade UK but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Grenade UK, treat it as not cancelled. Email info@grenade.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Grenade UK’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Grenade UK charges again.

How Grenade UK will try to keep you

Grenade UK may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a pause instead of a cancellation, the subscribe-save page pushes 'you can pause your subscription at any time and re-activate at a later date' before mentioning cancellation.”
You say: Thanks, but I'm not looking to pause, I'm cancelling the subscription outright. Please confirm in writing that no further payments will be taken and the plan is closed.
They’ll say: “Invoking the 3-order minimum: 'cancellations made before your third order has been shipped will not be processed.'”
You say: Your own FAQ also states 'We operate no minimum term on our subscriptions', those terms contradict each other, so the ambiguous term can't be enforced against me. Please close the subscription now and confirm.
They’ll say: “Routing you to a web contact form or Help Widget rather than a named mailbox, so there's no paper trail.”
You say: I'm putting this in writing to info@grenade.com so there's a dated record. Please reply to this email address rather than closing the ticket in the widget.
They’ll say: “The 15-minute order-edit window, after that they say the order is locked and cannot be stopped.”
You say: If it truly can't be stopped, I'll refuse the parcel at the door as your FAQ allows, and I expect the full refund including delivery once DPD returns it.
They’ll say: “Deducting shipping (set at £4.99) from an agreed refund.”
You say: The item is faulty/not as described, and your terms say the shipping deduction does not apply to faulty items, please refund the full amount including delivery.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Grenade UK’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Grenade UK’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Grenade UK has ~45 days to defend.

Rights in other regions (United States, European Union)

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Grenade UK to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Grenade UK must honour it regardless of where they’re headquartered.

Delete your Grenade UK account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Grenade UK’s account settings, email info@grenade.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Grenade UK

Log in to your Grenade account and open the **Manage Subscriptions** section, that's where Grenade says you can change, pause, advance or cancel your plan. If the option is missing or greyed out, email **info@grenade.com** with your order number and the words "cancel subscription" in the subject line, or call **+44 24 7717 0100**. Note the catch: Grenade's subscription terms say cancellations made before your third order has shipped won't be processed, and changes can take up to 24 hours to apply, so cancel well before your next 30-day charge date.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Grenade UK refund guide. Need a human for something else entirely? The Grenade UK contact guide lists every channel that actually answers.