Is there a cancellation fee with Lebara?

On 30-day rolling SIM-only plans there's **no cancellation fee**, they're no-contract. On the **12-month SIM Only**, Clause 14.2 of the T&Cs charges an early-termination fee equal to the monthly plan price × the number of remaining months (including part-months), minus VAT and any costs Lebara avoids. There are no hidden admin fees, but you must pay any unbilled usage outside your allowance before the account closes.

Will I keep my phone number if I cancel Lebara?

Only if you **port out before cancelling**. Text **PAC** to **65075** from your Lebara number to receive a free Porting Authorisation Code, then give it to your new network, they'll move the number within one working day. If you toggle off auto-renew and let the plan lapse without porting, the number will be deactivated and may be recycled. Always port first, then confirm cancellation has triggered automatically.

What happens to my remaining data and minutes when I cancel?

Any unused minutes, texts or data are **lost at plan expiry**, Lebara explicitly states allowances are not carried over to the following month. You can still use them up until the expiry date, so timing your cancellation late in the cycle squeezes maximum value. Pay-as-you-go credit (separate from plan allowances) survives for up to 90 days after the plan expires, after which it's forfeited unless you've requested a refund.

Can I cancel Lebara via the app?

Yes, open the **MyLebara app**, sign in, pick your Lebara number, go to **Manage**, and switch off **auto-renew**. It's identical to the web flow and is the fastest route, no phone queue. The app also lets you change plan, top up credit, and view your active expiry date so you can time the cancellation. If the toggle isn't visible (sometimes a sync issue), use the website or contact chat via lebara.co.uk/en/contact-us.

Lebara keeps charging me after I cancelled, what do I do?

Check MyLebara that auto-renew is genuinely **off** for the right number (multi-line accounts cancel per number). If charges continue, email **care@lebara-mobile.co.uk** with the dates and amounts, and request both a refund and a complaint reference. If unresolved within **8 weeks** (or after a final position letter), Lebara is a member of the **Communications Ombudsman**, the Ofcom-approved ADR scheme, free to escalate. UK card users can also raise a chargeback through their bank.

Can I pause my Lebara plan instead of cancelling?

Lebara doesn't offer a formal pause, but the closest equivalent is to **toggle off auto-renew** and stop topping up. The SIM remains active for 90 days from the last chargeable use, so you can still receive calls/SMS during a short break (e.g. travel) and resume by re-enabling auto-renew before the 90-day window closes. After 90 days without activity any Pre-Pay credit is forfeited, and after 365 days the SIM is deactivated.

How do I cancel Lebara if I'm on the 12-month plan?

You can give notice at any time, but inside the **Minimum Commitment Term** you'll be billed an early-termination charge equal to the monthly price × the number of months remaining (less VAT). The cheapest way out is usually to **run the plan to month 12, then disable auto-renew** before the next renewal date. Contact Customer Services on **5588** for the exact exit charge, or downgrade to a rolling plan partway through if available.

Why am I still being charged after cancelling Lebara Mobile?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Lebara Mobile account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Lebara Mobile.

Q: Does Lebara Mobile charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Lebara Mobile and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: google-paa, google-paa, web-search

The fastest way

To cancel Lebara, log into MyLebara (web or app), select your number, go to Manage and toggle off auto-renew, your plan runs until its current expiry. For stuck cases, email care@lebara-mobile.co.uk with subject 'Cancellation request + refund of unused credit'. Live chat or 5588 from your Lebara number confirm same day.

Or let yoink do it for you.

30 seconds. AI emails Lebara Mobile, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
care@lebara-mobile.co.uk, the standard route for Lebara Mobile.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Lebara Mobile team,

I'm writing to cancel the subscription on my account, [your account email].

I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Lebara Mobile plans you can cancel

5GB 30-Day SIM Only
30-day rolling, cancel anytime by toggling off auto-renew in MyLebara.
£5.00/mo
30GB 30-Day SIM Only
30-day rolling, no contract, disable auto-renew before renewal date.
£10.00/mo
5GB 12-Month SIM Only
Early termination charge equal to remaining months × monthly price (less VAT) applies if cancelled inside the 12-month Minimum Commitment Term.
£4.50/mo

Lebara Mobile’s refund policy

Lebara offers two refund routes. First, an unused SIM card or plan can be returned within 14 days of purchase for a refund, the SIM must still be on the original holder. Second, credit on a Pre-Pay account can be refunded on request for up to 180 days after the last chargeable use. If you cancel a 30-day plan after using any allowance, no pro-rata refund is given, your service simply runs to the end of the paid month.

“If your Pre-Pay Account is in credit, you are entitled to a refund of any money which has been paid into your Account. Any such refund is available at your request within 180 Days after the last call or chargeable use of your Lebara SIM Card as shown on your Account records as held by us.”
, Lebara Mobile terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Lebara Mobile refund guide , same data, but framed around the policy + escalation paths.

Does Lebara Mobile charge a cancellation fee?

Lebara Mobile’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Lebara Mobile

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling by letter or email alone (in some Lebara regions like CH), Lebara's own help centre states written cancellations are not valid in Switzerland; UK route is via MyLebara auto-renew toggle, chat or phone.
✕ Expecting a pro-rata refund mid-month on a 30-day rolling plan, Remaining allowances or balance are not carried over once the plan expires and no partial refund is issued.
✕ Cancelling a 12-month plan early without penalty, Terms Clause 14.2 charges the cost of the Plan multiplied by remaining months (less VAT) for early termination of the 12-month SIM Only.
✕ Just removing the SIM and ignoring it, Auto-renew keeps charging your stored payment method monthly until you actively toggle it off in MyLebara, Trustpilot reviewers report being billed long after they stopped using the SIM.
✕ Using the 'CARE' web complaint form for complex issues, Reviews report the form locks up if you type more than a sentence and requires multiple upload attempts.

Cancelled Lebara Mobile but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Lebara Mobile, treat it as not cancelled. Email care@lebara-mobile.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Lebara Mobile’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Lebara Mobile plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Lebara Mobile charges again.

How Lebara Mobile will try to keep you

Lebara Mobile may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a 'loyalty' discount or cheaper plan when you say you want to cancel”
You say: Thanks, but I've decided to leave Lebara. Please disable auto-renew on number [X] effective at the end of the current billing cycle and confirm in writing. I do not want to switch to another Lebara plan.
They’ll say: “Suggesting you keep the SIM 'just in case' and only stop topping up”
You say: I'd like a positive cancellation confirmed today, not a passive lapse. Please action the cancellation in your systems and email me a reference number.
They’ll say: “Asking you to call 5588 or live chat instead of processing a written request”
You say: Under the Communications Ombudsman code I'm entitled to use any reasonable channel. Treat this email as my cancellation notice; I expect a final position letter within 8 weeks if you dispute it.
They’ll say: “Promising a supervisor call-back in 24 to 48 hours that never arrives”
You say: If I don't receive the promised call-back I will treat the issue as a deadlock and refer it to the Communications Ombudsman (Lebara is a member of the Ofcom-approved ADR scheme).
They’ll say: “Discounted second line via referral so you 'keep both temporarily'”
You say: I'm not looking to add lines, please just cancel the existing plan and refund any unused Pre-Pay credit per your 180-day policy.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Lebara Mobile’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Lebara Mobile’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Lebara Mobile has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Lebara Mobile must honour it regardless of where they’re headquartered.

Delete your Lebara Mobile account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Lebara Mobile’s account settings, email care@lebara-mobile.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Lebara Mobile

Log in to **MyLebara** (web or app), pick your number from the dropdown, open **Manage**, then **toggle off auto-renew**. Your allowances stay usable until the current plan's expiry date. If you can't access the account, dial **5588** from your Lebara number, **020 7031 0791** from a landline, or use live chat. Lebara confirms cancellation via SMS/email, keep that reference. Cancelling does not delete pay-as-you-go credit, which is usable for another 90 days.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Lebara Mobile refund guide. Need a human for something else entirely? The Lebara Mobile contact guide lists every channel that actually answers.