Is there a minimum term on Grenade Subscribe & Save?

Grenade's own pages contradict each other. The Subscribe & Save page states they operate a **3 order minimum subscription term** and that cancellations before the third order ships will not be processed. Elsewhere the FAQ says "We operate no minimum term on our subscriptions," and the subscription bundle product pages say you can cancel at any time. If you're pushed back on, quote the no-minimum wording, ambiguous consumer terms are read against the business that wrote them. Meanwhile you can pause the plan at any point, which stops the charge without triggering the argument.

How can I cancel my Grenade order?

You get a **15-minute window** from placing the order. Your confirmation email contains an "edit order" link, use it to change items, quantities, contact details or the shipping address, or to cancel. After 15 minutes the order locks and passes to the warehouse, and Grenade says it cannot be cancelled. Orders containing a bundle can't have items changed at all. If you miss the window, refuse the parcel when DPD attempts delivery: Grenade confirms it comes back to them and a full refund is processed.

Can I get a refund on Grenade protein bars?

Only if they're faulty or damaged. Grenade classes all consumables as perishable, so bars, shakes, powders and spreads can't be returned for a change of mind. To claim a faulty-goods refund, email **info@grenade.com** with your full order number, the product name, clear photographs showing the fault (including the whole product and the Grenade logo/label) and the **batch code**, and don't post the item back until they've authorised it. Free gifts must be reported faulty within 14 days of delivery. Agreed refunds aim to be processed within 48 hours but can take up to 7 days to reach your account.

Does Grenade charge a cancellation fee?

There's no advertised fee for cancelling a subscription. The cost trap is on returns: Grenade's UK website terms say agreed refunds are made **minus shipping costs, set at £4.99**, and that this deduction does not apply to faulty items. Separately, UK delivery is free over £40 and £5.95 below that, and if a return drops your order under £60 Grenade may ask for the free gift back or deduct its value from your refund. So if you're returning part of an order, check whether the remaining basket still clears the free-gift threshold before you send anything.

Does Grenade have a free trial?

No. Grenade is a physical product retailer, not a content service, there's no free trial and no trial-to-paid auto-conversion. The nearest equivalents are the 20% first-order discount for new customers (minimum £40 spend), the free gift over £60, and the 10% Subscribe & Save saving. What auto-renews is the subscription itself: once you subscribe, Grenade is authorised to charge your payment method automatically for each recurring shipment, defaulting to every 30 days, until you pause or cancel in your account.

What is Grenade's customer service email?

**info@grenade.com** is the address Grenade publishes on its support site, its subscription bundle pages and in replies to Trustpilot reviews, use it for cancellations, faulty-goods claims and refund chasing. Their consumer terms also list phone **02477 170100** (**+44 24 7717 0100** from abroad) and a postal route to Grenade HQ, Bournville Place, Bournville, Birmingham, B30 2HP. For data or legal matters the DPO mailbox is dpo@grenade.com. Cancellation sent by email or post is effective from the date you send it, so keep the sent copy.

What if Grenade ignores my cancellation?

Escalate in writing. Resend to **info@grenade.com** with "Formal complaint, unauthorised recurring charge" in the subject, attach your original cancellation email, and cite that under Grenade's own terms a cancellation notice sent by email is effective from the date you send it. Give them 14 days. If a payment still goes out after that, contact your bank or card issuer: a continuous payment authority can be cancelled directly with them, and a card chargeback (or a Section 75 claim for credit-card purchases over £100) recovers money taken after a documented cancellation.

How long does a Grenade refund take?

Grenade's website terms say agreed refunds **aim to be processed within 48 hours**, but that it can take **up to 7 days** for the money to reach your account. Refunds go back to the original payment method, the card used to pay, or vouchers if you paid with vouchers. For posted returns, keep your proof of postage until the refund shows, and note that orders placed separately can't be returned as one parcel. If nothing lands after 7 working days, reply on the same email thread with your order number rather than opening a fresh ticket.

REFUND GUIDE

How to Get a Grenade UK Refund.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Grenade UK.

Last verified yesterday against Grenade UK’s own Terms · UK, US, and EU rights covered below

The short answer

Two different rules apply. For FOOD/SUPPLEMENT orders (bars, shakes, powders, spreads) Grenade treats stock as perishable, so there is no change-of-mind refund, you only get a replacement or refund if the item is faulty or damaged, reported with photos, the full order number and the batch code, and free gifts must be reported faulty within 14 days of delivery. For APPAREL and merch, items can be returned within 14 days of delivery unworn, unwashed and with tags attached, refunded to the original payment method, and Grenade's website terms say agreed refunds are minus shipping (set at £4.99) unless the item is faulty. For SUBSCRIPTION charges there is no stated refund window at all, the lever is cancelling or pausing before the next 30-day charge, plus your statutory 14-day cancellation right on distance contracts. Grenade says agreed refunds aim to be processed within 48 hours, but can take up to 7 days to land.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Grenade UK, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Grenade UK actually says

“as all of our consumable products are perishable, these items cannot be returned to us unless faulty”
, verbatim from Grenade UK’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Grenade UK refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Grenade UK’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Grenade UK for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Grenade UK subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Grenade UK can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Grenade UK has ~45 days to defend. Works regardless of where Grenade UK is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Grenade UK charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Grenade UK made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Grenade UK is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use info@grenade.com, the route yoink has verified actually gets read for Grenade UK.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Grenade UK team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Grenade UK

Log in to your Grenade account and open the **Manage Subscriptions** section, that's where Grenade says you can change, pause, advance or cancel your plan. If the option is missing or greyed out, email **info@grenade.com** with your order number and the words "cancel subscription" in the subject line, or call **+44 24 7717 0100**. Note the catch: Grenade's subscription terms say cancellations made before your third order has shipped won't be processed, and changes can take up to 24 hours to apply, so cancel well before your next 30-day charge date.