Will I lose my videos or projects if I cancel CapCut Pro?

No, cancelling keeps your saved videos and projects. Your Pro access stays active until the end of the current billing period, then your account reverts to the free plan. The catch: once Pro expires, any project using **Pro-only effects, filters or 4K** will prompt you to pay or apply a watermark when you try to export. Export anything important *before* your access ends to avoid getting locked out of premium features.

Does deleting the CapCut app stop the subscription?

No. This is the single most common mistake. Billing is handled by **Apple or Google**, not the app itself, so uninstalling CapCut, or even deleting your account, does **not** stop recurring charges. You must cancel inside your device's subscription settings: Apple ID > Subscriptions on iOS, or Play Store > Payments & subscriptions on Android. Web/Stripe subscribers cancel in their capcut.com account settings.

How do I cancel my CapCut free trial before payment?

You cancel the 7-day trial the same way you'd cancel a paid plan, via the App Store or Play Store where you started it. You must cancel **at least 24 hours before the trial ends** or you'll be charged for the first period automatically. Many users report forgetting and getting hit with a full monthly or annual charge. Cancelling immediately still gives you trial access until the 7 days are up.

I cancelled but I'm still being charged, what do I do?

First confirm the cancellation actually processed in the correct place (the store you subscribed through), a lingering charge often means it was cancelled in the wrong account or platform. Some users report charges continuing long after cancelling and being sent 'around in circles' by support. Gather your bank statement, cancellation confirmation and CapCut ID, email capcut.support@bytedance.com, and if unresolved, dispute the charge with your card issuer or PayPal. UK/EU users have additional consumer-rights protections.

How much does CapCut Pro cost?

After a 2026 restructure, CapCut runs three paid tiers: **Standard** (~$9.99/mo, mainly removes watermarks), **Pro** (~$19.99/mo or $179.99/yr, adds 4K export, full AI toolkit and cloud storage), and **Team** (~$24.99/mo per seat). Prices vary by region and platform, mobile app-store prices typically run a few dollars higher than web checkout because of platform fees. CapCut doesn't publish fixed prices on its site, so confirm the figure on the in-app Upgrade screen.

Should I cancel through the app or the website?

It depends entirely on where you subscribed. **iPhone/iPad:** Settings > Apple ID > Subscriptions > CapCut. **Android:** Play Store > profile > Payments & subscriptions > CapCut. **Web/desktop (Stripe card):** log in at capcut.com, open account/billing settings and cancel there. Cancelling in the wrong place won't work, if CapCut doesn't appear in your store's subscription list, you subscribed via a different platform or account.

Can I downgrade instead of cancelling CapCut Pro?

CapCut has a free tier that still covers basic editing and templates, so 'downgrading' effectively means cancelling Pro and letting your account revert to free at the end of the billing period. There's a cheaper **Standard** tier (~$9.99/mo) if your main need is watermark-free exports rather than 4K and the full AI toolkit, switching to it can cut your bill roughly in half. Manage plan changes in the same place you subscribed.

Why am I still being charged after cancelling CapCut: Photo & Video Editor?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my CapCut: Photo & Video Editor account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel CapCut: Photo & Video Editor.

Q: Does CapCut: Photo & Video Editor charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel CapCut: Photo & Video Editor and what to expect.

Last verified 25 Jul 2026 · data refreshes daily · sources: homepage, terms, contact, page-emails, web-search

The fastest way

Cancel CapCut where you subscribed: iOS via Settings > Apple ID > Subscriptions > CapCut; Android via Play Store > Subscriptions; web at capcut.com account settings. Do it 24+ hours before renewal, deleting the app won't stop billing. For accidental-charge refunds, email capcut.support@bytedance.com or use Apple/Google 'Report a Problem'.

Or let yoink do it for you.

30 seconds. AI emails CapCut: Photo & Video Editor, handles retention, chases the refund. You approve once, then sleep.

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The email that backs it up

CapCut: Photo & Video Editor won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
support@us.capcut.com, yoink-verified working email for CapCut: Photo & Video Editor (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi CapCut: Photo & Video Editor team,

I'm writing to cancel the subscription on my account, [your account email].

I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

CapCut: Photo & Video Editor plans you can cancel

Standard
Cancel via the platform you subscribed on (App Store, Google Play, or capcut.com). Pro/Standard access continues until the end of the current billing period.
$9.99/mo
Pro
Cancel where you subscribed; auto-renews unless cancelled at least 24 hours before the renewal date. Mobile prices run a few dollars higher than web.
$19.99/mo
Team
Team subscriptions are auto-renewal; cancel at least 24 hours before the renewal date.
$24.99/mo

What happens to what you’ve already paid

CapCut does not offer a straightforward refund because it treats subscription features as immediately available once billed. If you subscribed through Apple or Google, CapCut (ByteDance) cannot refund you directly, you must request the refund via Apple's or Google's 'Report a Problem' page, and approval is not guaranteed. For accidental or double charges billed by CapCut directly, you can submit an appeal to CapCut support with your account details and receipts. Acting fast (ideally within 48 hours of the charge) improves your odds.

“If you forget to cancel your subscription at least 24 hours before the renewal date, your account will be charged, and a new billing cycle will begin.”
, CapCut: Photo & Video Editor terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated CapCut: Photo & Video Editor refund guide , same data, but framed around the policy + escalation paths.

Does CapCut: Photo & Video Editor charge a cancellation fee?

We found no cancellation fee in CapCut: Photo & Video Editor’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling CapCut: Photo & Video Editor

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting the CapCut app or your account to stop billing, Billing is handled by Apple or Google; uninstalling the app does nothing and charges keep recurring until you cancel inside the store subscription settings.
✕ Cancelling inside the CapCut app when you subscribed via a store, If you subscribed on iOS or Android, the CapCut in-app option only redirects you to the store; you must cancel in Apple ID Subscriptions or the Play Store directly.
✕ Asking CapCut directly for a refund on an App Store / Play Store purchase, CapCut/ByteDance cannot process refunds for third-party app-store transactions, the refund must go through Apple or Google.
✕ Relying on the in-app support bot for billing disputes, Users report the bot loops on billing topics; billing disputes and refunds are better handled by email with documentation attached.
✕ Expecting a fast support reply, CapCut support is email-only and response times are reported as slow, with some sources citing weeks-long waits.

Cancelled CapCut: Photo & Video Editor but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from CapCut: Photo & Video Editor, treat it as not cancelled. Email support@us.capcut.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on CapCut: Photo & Video Editor’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if CapCut: Photo & Video Editor charges again.

How CapCut: Photo & Video Editor will try to keep you

CapCut: Photo & Video Editor may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Auto-renewal 24 hours before renewal, the charge lands unless you cancel in time”
You say: Cancel at least 24 hours before your renewal date. Set a calendar reminder for the day before, and screenshot the 'Expires on' date your app store shows as proof the cancellation stuck.
They’ll say: “Store-vs-web split, users can't find a cancel button because they look in the wrong place”
You say: Cancel in the exact place you subscribed: iOS in Apple ID Subscriptions, Android in the Play Store, web card/Stripe purchases in capcut.com account settings. If CapCut isn't in your store list, you subscribed elsewhere.
They’ll say: “Feedback/reason prompt on cancel to slow you down”
You say: When asked why you're leaving, pick any reason and continue, it does not affect the cancellation.
They’ll say: “Refund runaround, support keeps users 'going around in circles'”
You say: Keep everything in writing to capcut.support@bytedance.com with your CapCut ID, registered email, exact charge date and amount, and payment proof. If ignored, escalate to your card issuer/PayPal for a chargeback, and UK/EU users can invoke consumer-rights protections.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires CapCut: Photo & Video Editor to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; CapCut: Photo & Video Editor has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of CapCut: Photo & Video Editor’s own policy.
Consumer Rights Act 2015
Services must be as described.
If CapCut: Photo & Video Editor’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. CapCut: Photo & Video Editor must honour it regardless of where they’re headquartered.

Delete your CapCut: Photo & Video Editor account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in CapCut: Photo & Video Editor’s account settings, email support@us.capcut.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling CapCut: Photo & Video Editor

CapCut confirms its subscriptions **auto-renew**. If you don't cancel at least **24 hours before the renewal date**, your account is charged and a new billing cycle begins. Access to Pro features and cloud storage continues uninterrupted, which is also why refunds are hard to secure. If you were double-billed or charged accidentally, you can submit an appeal to CapCut support with your account info and receipts, but for App Store/Play Store purchases the refund must go through Apple or Google.

Money-back questions (windows, pro-rata, chargebacks) are covered in the CapCut: Photo & Video Editor refund guide. Need a human for something else entirely? The CapCut: Photo & Video Editor contact guide lists every channel that actually answers.

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