Does Grenade UK have a customer service email?

Yes, info@grenade.com is the address that reaches Grenade UK. Email is slower than phone or chat where those exist, but it puts everything in writing, which matters for billing disputes and refunds.

How do I get a human at Grenade UK?

Lead with your account email and one specific request. Vague messages get routed to automated replies; a specific, referenced request usually reaches a person on the first pass. If a bot replies, respond to the same thread restating the request and asking for it to be escalated.

What if Grenade UK doesn't reply?

Follow up on the same thread after 7 days, a one-line nudge referencing the original date is enough. Still nothing after 14 days and money is involved? Dispute the charge with your card issuer; "no response from merchant" supports a chargeback on every major card network.

CONTACT GUIDE

How to Contact Grenade UK Customer Service.

The fastest route into Grenade UK is their online account flow. Every working channel below, and what to include so you only have to ask once.

Last verified yesterday · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The short answer

To contact Grenade UK customer service, call +44 24 7717 0100, or email info@grenade.com. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.

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Every way to contact Grenade UK

Phone: Call +44 24 7717 0100. Have your account email and any order or invoice reference ready before you dial.
Post: Optional postal route: Customer Services, Grenade HQ, Bournville Place, Bournville, Birmingham, B30 2HP, United Kingdom (older terms list Arden House, Solihull, West Midlands, B92 0AJ). Cancellation is effective from the date you post the letter.. Send it tracked so you can prove delivery.
Email: Email info@grenade.com, the address yoink has verified actually gets read for Grenade UK. Slower than phone or chat, but everything is in writing.

Every Grenade UK email that answers

Researched and confidence-rated, pick the inbox that owns your problem and skip the forwarding loop.

General support: info@grenade.com, verified
Cancellations: info@grenade.com, verified
Refunds & billing: info@grenade.com, verified
General inbox: press@grenade.com
General inbox: recruits@grenade.com
General inbox: recruitment@grenade.com

What to include so you only ask once

The account email Grenade UK knows you by, first line, not buried at the bottom.
One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
A deadline expectation: “please confirm within 7 days” converts a read into a reply.

Hi Grenade UK team,

I'm contacting you about the account under [your account email].

[One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."]

Please confirm what you'll do by reply within 7 days.

Best,
[your name]

Contacting Grenade UK to cancel or get money back?

Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:

How to cancel Grenade UK, every channel, the retention script they’ll run, and the email that ends it.
How to get a Grenade UK refund, their policy in plain English and the escalation path if they refuse.

Common questions about contacting Grenade UK

**info@grenade.com** is the address Grenade publishes on its support site, its subscription bundle pages and in replies to Trustpilot reviews, use it for cancellations, faulty-goods claims and refund chasing. Their consumer terms also list phone **02477 170100** (**+44 24 7717 0100** from abroad) and a postal route to Grenade HQ, Bournville Place, Bournville, Birmingham, B30 2HP. For data or legal matters the DPO mailbox is dpo@grenade.com. Cancellation sent by email or post is effective from the date you send it, so keep the sent copy.