Will I lose my data if I cancel Clockify?

No. Clockify's cancellation help page states all your data stays safe and nothing is deleted unless you choose to remove the workspace or the CAKE.com account. Past invoices also stay downloadable from the Invoices tab. What you lose is **paid features**, time off, invoicing, approvals, expenses, scheduling, custom fields, activity monitoring and so on switch off when the workspace drops to Free. The Free plan also caps active users at five, so on a bigger team the owner plus the first four invited users stay active and the rest are deactivated. Export reports to CSV/Excel before the period ends.

Is there a cancellation fee for Clockify?

No cancellation fee is documented anywhere in Clockify's pricing, plan pages or cancellation help article. You can cancel at any time and you simply keep the plan until the period you've already paid for runs out. The real cost isn't a fee, it's the **no-refund policy** on money already taken, especially on annual plans billed a year in advance. Watch the seat count too: every active or invited user on the Team page occupies a paid seat, including the Owner and Admins, and unused seats keep billing until they're manually removed.

How do I cancel Clockify free trial?

There's nothing to cancel. Clockify starts a **7-day free trial of Pro features automatically** when you create an account and no credit card is required, so the trial can't auto-charge you. When the 7 days end, the workspace simply moves to the Free plan, paid features switch off and any sample data added at signup is removed. The catch is team size: you can invite more than five users during the trial, but on Free only five active users remain, extras are deactivated unless you upgrade. If you need longer, support can extend the trial rather than you paying to test.

Can I pause my Clockify subscription instead of cancelling?

Clockify doesn't document a pause or freeze option. The nearest equivalents are a **downgrade** to a cheaper tier or **cancelling to Free** and re-upgrading when you need the features back, data stays intact either way, so re-upgrading restores access to what you tracked. Note that a downgrade or a switch from annual to monthly only takes effect when the current subscription period ends, so it doesn't stop the charge you're worried about. Switching from monthly to annual is the only change that bills you immediately, prorated.

Why am I still being charged for deactivated users in Clockify?

Because Clockify bills per **seat**, not per active user. Deactivating someone on the Team page frees the seat but leaves it on the subscription, and it keeps being charged until you delete the seat on the Subscription page. If the Remove button is greyed out, deactivate the user first, or clear an unpaid invoice, an outstanding invoice disables seat removal entirely. There are no refunds for seats you remove, so the saving only ever starts from the next billing cycle. Support (support@clockify.me) can void an overdue invoice and downgrade the workspace to Free if you're stuck.

Can I cancel Clockify in the app or does it have to be the website?

Subscription management lives in the **web app**, not the mobile apps: three dots next to the workspace name → Subscription → Billing → Cancel subscription, as an Owner or Admin. Web billing is handled through Stripe on card only. If instead you bought a Clockify subscription through the Apple App Store or Google Play, cancelling inside Clockify won't stop it, you must cancel in Apple ID → Subscriptions or Google Play → Subscriptions, and refunds for those charges are handled by the store, not Clockify. Keep the store cancellation receipt either way.

What happens if Clockify ignores my cancellation or keeps charging me?

Build the paper trail immediately. Screenshot the Subscription page showing the plan status and end date, download the invoice from the Invoices tab, then email **support@clockify.me** with the subject "Cancel subscription + refund request, workspace [name]" stating the cancellation date and the charge you dispute. Support is advertised as 24/7 by email, chat and phone (+1 855 738 8741) and reviewers report replies within the hour. If a charge lands after a confirmed cancellation, that's the "system error" category their own policy says they refund. No reply within 14 days? Escalate to your card issuer as an unauthorised or post-cancellation charge.

Why am I still being charged after cancelling Clockify?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Clockify account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Clockify Before It Auto-Renews.

Q: Does Clockify charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Clockify and what to expect.

Last verified 24 Sept 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, terms

The fastest way

Cancel in-app: workspace menu → Subscription → Billing → "Cancel subscription" (owner/admin only). Paid features run to the end of your billing period, then the workspace drops to Free and your data stays. No refunds except system errors, email support@clockify.me, subject "Cancel subscription + refund request, workspace [name]". Replies usually within hours.

Or let yoink do it for you.

30 seconds. AI emails Clockify, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Clockify

Phone: Call +1 855 738 8741 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email: Email support@clockify.me with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Auto-renews monthly or annually; annual plans are charged 12 months upfront and there are no refunds once taken, so cancel before the renewal date. Seat changes only bite from the next cycle, deactivating a user isn't enough, the seat must be removed on the Subscription page before renewal. Past-due subscriptions end immediately on cancellation instead of running to period end.

The 4-step cancellation

Email the verified address
support@clockify.me, the standard route for Clockify.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Clockify team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Clockify plans you can cancel

Free
No subscription to cancel; workspaces auto-drop to Free after a paid plan or the 7-day trial ends. Free plan is capped at 5 active users, so extra invited users are deactivated when a trial or paid plan lapses.
$0.00/mo
BASIC (Administration)
Per seat. Cancel from Subscription → Billing → Cancel subscription; paid access continues to the end of the cycle.
$4.99/mo
STANDARD (Timesheeting & Billing)
$5.49 per seat/month billed annually, $6.99 billed monthly. Every active or invited user on the Team page occupies a paid seat, including the Owner and Admins.
$6.99/mo
PRO (Profit & Productivity)
$7.99 per seat/month billed annually, $9.99 billed monthly. Downgrading instead of cancelling takes effect only when the current period ends.
$9.99/mo
ENTERPRISE (Control & Security)
$11.99 per seat/month billed annually, $14.99 billed monthly. Only Workspace Owners and Admins can cancel or change seats.
$14.99/mo
CAKE.com Bundle (Productivity Suite)
$12.99 per seat/month billed annually, $15.99 monthly; covers Clockify, Plaky and Pumble. Cancelling the Bundle downgrades every workspace in the organisation to Free.
$15.99/mo

What happens to what you’ve already paid

Clockify subscription charges (Basic, Standard, Pro, Enterprise and the CAKE.com Bundle, monthly or annual) carry no refund window at all, the help centre states refunds are only issued when a charge happened because of a system error. Cancelling a workspace subscription stops future billing and keeps paid features until the current period expires, but does not refund the unused part of an annual prepayment. Seat charges are treated the same way: deactivating or removing user seats mid-cycle earns no money back, and seats keep billing until you remove them on the Subscription page. Add-on purchases like extra seats bought mid-cycle are prorated on the way IN (charged immediately), never prorated on the way out.

“We don't offer refunds. But, if you were mistakenly charged due to system error, contact us and we'll immediately issue you a refund. If you wish to test extra features, we recommend activating the free 7-day trial first, BEFORE making any payment.”
, Clockify terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Clockify refund guide , same data, but framed around the policy + escalation paths.

Does Clockify charge a cancellation fee?

We found no cancellation fee in Clockify’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Clockify

Based on 8 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking support for a refund on an annual plan you just bought, Clockify's stated policy is no refunds for cancelled subscriptions unless the charge came from a system error; reviewers report refusals even when the request was made a day after purchase.
✕ Deactivating team members on the Team page to cut the bill, Subscriptions are seat-based, deactivated users free the seat but the seat itself keeps billing until you manually remove it on the Subscription page, and removed seats are never refunded.
✕ Cancelling an App Store / Google Play purchase from the Clockify web app, Store-billed subscriptions have to be cancelled in the Apple ID or Google Play subscription settings; cancelling inside Clockify won't stop store billing.
✕ Deleting the workspace or just abandoning the account to stop charges, Billing is tied to the workspace subscription, not to usage, the renewal keeps running until the subscription itself is cancelled, and deleting data removes your evidence for a refund claim.
✕ Cancelling from a Member or Manager login, Only Workspace Owners and Admins can manage the subscription; anyone else simply won't see the Cancel subscription control.
✕ Waiting for a pre-renewal warning email before acting, Auto-renewal is automatic each month/year and Trustpilot reviewers report renewing with no renewal notice arriving, then being refused a refund.

Cancelled Clockify but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Clockify, treat it as not cancelled. Email support@clockify.me referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Clockify’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Clockify charges again.

How Clockify will try to keep you

Clockify may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pre-cancel plan switch: the cancel article invites you to "explore switching to a different subscription plan" before confirming.”
You say: A downgrade still bills you, downgrades only take effect at the end of the current period. If you want billing to stop, complete the cancellation and let the workspace fall to Free; you can always re-upgrade later.
They’ll say: “Exit survey inserted into the cancellation flow before the cancel is finalised.”
You say: The survey is feedback, not a required step, click through it and confirm you see a cancellation confirmation. Screenshot the Subscription page showing the end date afterwards.
They’ll say: “Trial-extension offer from sales instead of a refund ("contact our sales team for an extension and a demo").”
You say: An extension has no cash value against money already taken. Keep the refund request separate from any sales conversation and ask for a written yes/no on the refund.
They’ll say: “"We don't offer refunds" policy line used to close the ticket on renewal charges.”
You say: The same policy line allows refunds for charges caused by system error, so state precisely what failed: no renewal notice received, seats you removed that were still billed, or paid features that disappeared. Ask them to check the account's email log for the renewal notification.
They’ll say: “Account credit offered in place of a cash refund (reported on review sites).”
You say: Decline credit in writing if you're leaving the product, credit on a tool you no longer use isn't a remedy. Ask for a reversal to the original card via Stripe; if refused, raise a card chargeback with the invoice and your cancellation request as evidence.
They’ll say: “Free-plan feature removal used as an upgrade lever (billable rates, saved reports moved behind paid plans; reviewers report losing report access).”
You say: Export your reports to CSV/Excel before the paid period ends. If you only upgraded to recover data locked by a plan change, say so explicitly in the refund request, that's a mis-sale argument, not a change of mind.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Clockify to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Clockify has ~45 days to defend.

Delete your Clockify account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Clockify’s account settings, email support@clockify.me with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Clockify

Log in as the Workspace **Owner or Admin**, click the three-dot icon next to your workspace name, choose **Subscription**, open the **Billing** tab and select **Cancel subscription**. You'll be shown a short exit survey, then a confirmation. After cancelling you keep full access to paid features until the end of the current billing cycle; when it expires the workspace switches automatically to the Free plan. No further charges are taken. If the subscription is past due, cancelling ends it immediately. Members and Managers cannot cancel, only Owners and Admins see the control.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Clockify refund guide. Need a human for something else entirely? The Clockify contact guide lists every channel that actually answers.