Does Clockify give refunds?

Effectively no. Clockify's plan pages say plainly they don't offer refunds, with the single exception of a charge caused by a **system error**, and the help centre repeats that refunds aren't given for cancelled subscriptions unless a system error occurred. There's also no refund for user seats you remove mid-cycle. Annual plans are billed 12 months upfront, so an unwanted renewal can be a full year of cost. If you were charged in error, charged after cancelling, or renewed with no notice, email support@clockify.me with the invoice attached and ask for reversal through Stripe. If refused, your card issuer's chargeback route is the realistic next step.

Is there a cancellation fee for Clockify?

No cancellation fee is documented anywhere in Clockify's pricing, plan pages or cancellation help article. You can cancel at any time and you simply keep the plan until the period you've already paid for runs out. The real cost isn't a fee, it's the **no-refund policy** on money already taken, especially on annual plans billed a year in advance. Watch the seat count too: every active or invited user on the Team page occupies a paid seat, including the Owner and Admins, and unused seats keep billing until they're manually removed.

How do I cancel Clockify free trial?

There's nothing to cancel. Clockify starts a **7-day free trial of Pro features automatically** when you create an account and no credit card is required, so the trial can't auto-charge you. When the 7 days end, the workspace simply moves to the Free plan, paid features switch off and any sample data added at signup is removed. The catch is team size: you can invite more than five users during the trial, but on Free only five active users remain, extras are deactivated unless you upgrade. If you need longer, support can extend the trial rather than you paying to test.

Can I pause my Clockify subscription instead of cancelling?

Clockify doesn't document a pause or freeze option. The nearest equivalents are a **downgrade** to a cheaper tier or **cancelling to Free** and re-upgrading when you need the features back, data stays intact either way, so re-upgrading restores access to what you tracked. Note that a downgrade or a switch from annual to monthly only takes effect when the current subscription period ends, so it doesn't stop the charge you're worried about. Switching from monthly to annual is the only change that bills you immediately, prorated.

Why am I still being charged for deactivated users in Clockify?

Because Clockify bills per **seat**, not per active user. Deactivating someone on the Team page frees the seat but leaves it on the subscription, and it keeps being charged until you delete the seat on the Subscription page. If the Remove button is greyed out, deactivate the user first, or clear an unpaid invoice, an outstanding invoice disables seat removal entirely. There are no refunds for seats you remove, so the saving only ever starts from the next billing cycle. Support (support@clockify.me) can void an overdue invoice and downgrade the workspace to Free if you're stuck.

Can I cancel Clockify in the app or does it have to be the website?

Subscription management lives in the **web app**, not the mobile apps: three dots next to the workspace name → Subscription → Billing → Cancel subscription, as an Owner or Admin. Web billing is handled through Stripe on card only. If instead you bought a Clockify subscription through the Apple App Store or Google Play, cancelling inside Clockify won't stop it, you must cancel in Apple ID → Subscriptions or Google Play → Subscriptions, and refunds for those charges are handled by the store, not Clockify. Keep the store cancellation receipt either way.

What happens if Clockify ignores my cancellation or keeps charging me?

Build the paper trail immediately. Screenshot the Subscription page showing the plan status and end date, download the invoice from the Invoices tab, then email **support@clockify.me** with the subject "Cancel subscription + refund request, workspace [name]" stating the cancellation date and the charge you dispute. Support is advertised as 24/7 by email, chat and phone (+1 855 738 8741) and reviewers report replies within the hour. If a charge lands after a confirmed cancellation, that's the "system error" category their own policy says they refund. No reply within 14 days? Escalate to your card issuer as an unauthorised or post-cancellation charge.

Can I downgrade Clockify instead of cancelling?

Yes. On the Subscription page open **Plans** and pick a lower tier, for example Pro down to Standard or Basic. The downgrade doesn't take money back or take effect straight away: you keep the higher plan's features until the current paid period ends, then the workspace switches to the lower tier and the higher plan's features are removed. Your data remains intact. The same end-of-period rule applies when switching annual billing to monthly. Because it's not retroactive, downgrading never recovers an annual charge you've already paid, cancel plus rebuy only if the maths works.

Does Clockify auto-renew?

Yes, the subscription renews automatically every month or year, and annual plans are charged 12 months upfront. Cards are stored with Stripe, and Clockify's own help pages note Stripe may still successfully charge a card past its printed expiry date if the bank allows it, so an expired card is not a cancellation strategy. Several reviewers say they got no renewal email before the charge landed and were then refused a refund. If you don't intend to continue, cancel in the Billing tab **before** the renewal date and keep the confirmation.

How do I delete my Clockify account entirely?

Cancelling a subscription and deleting an account are two different things: cancelling only moves the workspace to the Free plan, and Clockify explicitly says nothing is deleted unless you remove the workspace or the CAKE.com account yourself. So to leave completely, cancel the subscription first (to stop billing), export any reports you need, then delete the workspace and finally the CAKE.com account that sits across Clockify, Pumble and Plaky. Do it in that order, deleting first can leave you without invoices or evidence if you later dispute a charge.

REFUND GUIDE

How to Get a Clockify Refund After Renewal.

Here's what Clockify actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 24 Sept 2026 against Clockify’s own Terms · UK, US, and EU rights covered below

The short answer

Clockify subscription charges (Basic, Standard, Pro, Enterprise and the CAKE.com Bundle, monthly or annual) carry no refund window at all, the help centre states refunds are only issued when a charge happened because of a system error. Cancelling a workspace subscription stops future billing and keeps paid features until the current period expires, but does not refund the unused part of an annual prepayment. Seat charges are treated the same way: deactivating or removing user seats mid-cycle earns no money back, and seats keep billing until you remove them on the Subscription page. Add-on purchases like extra seats bought mid-cycle are prorated on the way IN (charged immediately), never prorated on the way out.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Clockify, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Clockify actually says

“We don't offer refunds. But, if you were mistakenly charged due to system error, contact us and we'll immediately issue you a refund. If you wish to test extra features, we recommend activating the free 7-day trial first, BEFORE making any payment.”
, verbatim from Clockify’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Clockify refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Clockify charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Clockify made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Clockify has ~45 days to defend. Works regardless of where Clockify is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Clockify for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Clockify can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Clockify is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@clockify.me, the route yoink has verified actually gets read for Clockify.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Clockify team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Clockify

Log in as the Workspace **Owner or Admin**, click the three-dot icon next to your workspace name, choose **Subscription**, open the **Billing** tab and select **Cancel subscription**. You'll be shown a short exit survey, then a confirmation. After cancelling you keep full access to paid features until the end of the current billing cycle; when it expires the workspace switches automatically to the Free plan. No further charges are taken. If the subscription is past due, cancelling ends it immediately. Members and Managers cannot cancel, only Owners and Admins see the control.