How do I get a human at Clockify?

Lead with your account email and one specific request. Vague messages get routed to automated replies; a specific, referenced request usually reaches a person on the first pass. If a bot replies, respond to the same thread restating the request and asking for it to be escalated.

What if Clockify doesn't reply?

Follow up on the same thread after 7 days, a one-line nudge referencing the original date is enough. Still nothing after 14 days and money is involved? Dispute the charge with your card issuer; "no response from merchant" supports a chargeback on every major card network.

CONTACT GUIDE

How to Contact Clockify Customer Service.

The fastest route into Clockify is their online account flow. Every working channel below, and what to include so you only have to ask once.

Last verified 24 Sept 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, terms

The short answer

To contact Clockify customer service, call +1 855 738 8741, or email support@clockify.me. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.

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Every way to contact Clockify

Phone: Call +1 855 738 8741. Have your account email and any order or invoice reference ready before you dial.
Email: Email support@clockify.me, the address yoink has verified actually gets read for Clockify. Slower than phone or chat, but everything is in writing.

Every Clockify email that answers

Researched and confidence-rated, pick the inbox that owns your problem and skip the forwarding loop.

General support: support@clockify.me, verified
billing: support@clockify.me, verified
billing: billing@mail.cake.com, verified
General inbox: sales@clockify.me, verified

What to include so you only ask once

The account email Clockify knows you by, first line, not buried at the bottom.
One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
A deadline expectation: “please confirm within 7 days” converts a read into a reply.

Hi Clockify team,

I'm contacting you about the account under [your account email].

[One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."]

Please confirm what you'll do by reply within 7 days.

Best,
[your name]

Contacting Clockify to cancel or get money back?

Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:

How to cancel Clockify, every channel, the retention script they’ll run, and the email that ends it.
How to get a Clockify refund, their policy in plain English and the escalation path if they refuse.

Common questions about contacting Clockify

Yes, support@clockify.me is the address that reaches Clockify. Email is slower than phone or chat where those exist, but it puts everything in writing, which matters for billing disputes and refunds.