Does Withings have a monthly fee?

No, the devices and the free Health Mate app cover all core metrics (weight, ECG, sleep stages, heart rate, activity, trends). Withings+ is the optional premium tier at $9.95/€9.95/£8.95 per month or $99.50/€99.95/£89.95 per year, adding Health Improvement Score, Cardio Check-Up cardiologist review, Withings Intelligence AI insights and a live-nutritionist session. New device buyers get 1 month free (3 months with ScanWatch 2 or Nova).

How do I return a Withings device?

You have 30 days from purchase to start a self-service return. Log in to your Withings account, open My Orders → Details of my order → Make a return request, choose a reason, and a free shipping label is generated. After the warehouse receives and inspects the device, the refund processes within 5 to 10 business days. Items must be returned in original packaging with all accessories.

Will I lose my health data if I cancel Withings+?

You keep your core health data and device functionality, the free Health Mate app continues to sync weight, sleep, ECG, heart rate and activity. What disappears on the day your billing period ends is the Withings+ layer: Health Improvement Score, Cardio Check-Up cardiologist reviews, Withings Intelligence AI insights, the 24/7 health assistant and the included nutritionist session. Devices themselves work normally.

How do I cancel Withings+ free trial before being charged?

Cancel before the trial ends and Withings explicitly won't charge you. Important: the 1-month trial starts on **device installation** via the Withings app, not on purchase date, check your subscription page for the exact renewal date. Cancel via the same channel you signed up (in-app via Apple/Google, or app.withings.com web dashboard). You'll retain Withings+ access until the trial period actually ends.

Why can't I see the cancel button on Withings web dashboard?

Two common causes. First, you must be logged in as the **primary account-holder**, secondary profiles can't manage the subscription. Second, if you don't see Withings+ in the account drop-down, clear your browser cache or try an incognito/private window (Withings recommends Chrome). If you originally subscribed through iOS or Android, the web dashboard will never show a cancel option, you must cancel in Apple Subscriptions or Google Play.

Can I cancel Withings+ and keep my scale or watch?

Yes. Withings' terms confirm that if you cancel Withings+, the service is discontinued but your devices and all their hardware features continue to function normally. The free Health Mate app keeps syncing weight, body composition, ECG recordings, sleep stages, steps and heart rate. You only lose the premium AI insights, cardiologist reviews and Health Improvement Score that are gated behind the subscription.

Can I pause my Withings+ subscription instead of cancelling?

Withings doesn't advertise a pause option, the only first-party choices are cancel or downgrade between monthly and annual billing. You can, however, cancel and reactivate later through the same channel (in-app or the web dashboard) at any time, which Withings explicitly supports. If you're on annual billing and want to pay less, switch to a monthly plan at your next renewal instead of cancelling outright.

Why am I still being charged after cancelling Withings?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Withings account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Withings+ Before Auto-Renewal.

Q: Does Withings charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Withings and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, help-cancel, terms, page-emails, web-search

The fastest way

Cancel Withings+ in the Withings app: Profile → Settings → Manage Subscription → Cancel (or via Apple/Google if you signed up on mobile). Web users go to app.withings.com → account icon → Withings+ → Cancel Subscription. Access continues until period ends; payments are non-refundable. For device returns, use the 30-day window or email support@withings.com.

Or let yoink do it for you.

30 seconds. AI emails Withings, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@withings.com, the standard route for Withings.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Withings team,

I'm writing to cancel the subscription on my account, [your account email].

I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Withings plans you can cancel

Withings+ Monthly
Cancel anytime; access continues through end of billing period.
$9.95/mo
Withings+ Annual
Auto-renews yearly after 1-month free trial; cancel before renewal to avoid charge.
$99.50/yr

Withings’s refund policy

For Withings+ subscriptions, payments are non-refundable and partial periods aren't credited, you keep access until the current billing period ends. For physical devices bought from withings.com, there's a 30-day return window: log in, go to order status, click 'Return My Order', print the free label and ship it back. Refunds process 5 to 10 business days after the warehouse receives the device. U-Scan and other hygienic items can't be returned once opened.

“Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods or unused services. Note: You won't be charged if you unsubscribe before the end of your trial period.”
, Withings terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Withings refund guide , same data, but framed around the policy + escalation paths.

Does Withings charge a cancellation fee?

We found no cancellation fee in Withings’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Withings

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a phone-purchased subscription from the Withings web dashboard, Withings requires you to cancel via the same channel you signed up through, App Store subscriptions must be cancelled in iOS Settings, Play Store ones in Google Play.
✕ Requesting a pro-rata refund for unused Withings+ months, Terms explicitly state payments are non-refundable for partial periods or unused services.
✕ Cancelling while logged in as a secondary profile, The cancel option only appears for the primary account-holder on the web dashboard.
✕ Returning an opened U-Scan for a refund, U-Scan is classified as a hygienic product and cannot be returned once touched or used.
✕ Returning a device after the 30-day window via self-service, The 'Return My Order' button only works within 30 days of purchase; later requests need Customer Service approval.

Cancelled Withings but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Withings, treat it as not cancelled. Email support@withings.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Withings’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Withings charges again.

How Withings will try to keep you

Withings may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Free-trial extensions / bundled-trial confusion (1 free month with device, 3 months free with ScanWatch 2/Nova)”
You say: Note your exact trial end date in the app, the trial starts on device installation, not purchase. Set a reminder 48 hours before that date and cancel in-app to avoid the auto-charge of $9.95/€9.95/£8.95 monthly or $99.50/€99.95/£89.95 yearly.
They’ll say: “Channel-mismatch friction (signed up in-app, tries to cancel on web)”
You say: If you subscribed via iPhone/Android, the web dashboard won't show a cancel button, go to iOS Settings → [your name] → Subscriptions → Withings+, or Google Play → Payments & Subscriptions → Withings+.
They’ll say: “Slow refund processing on device returns (Reddit users report waiting 30+ days)”
You say: If your refund hasn't landed 10 business days after FedEx confirms delivery to Withings' warehouse, email support@withings.com with the FedEx tracking number and order ID, and request escalation. EU/UK buyers can cite the 14-day statutory refund deadline from termination.
They’ll say: “Withings+ features framed as essential (Cardio Check-Up, Withings Intelligence, AI insights)”
You say: Your device keeps working with the free Health Mate app, weight, ECG recordings, sleep stages, heart rate and trends are all free. Only Health Improvement Score, AI insights and the cardiologist review are paywalled.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Withings to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Withings has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Withings’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Withings’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Withings must honour it regardless of where they’re headquartered.

Delete your Withings account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Withings’s account settings, email support@withings.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Withings

Cancel through the channel you used to subscribe. **In-app (iOS)**: Settings → your Apple ID → Subscriptions → Withings+ → Cancel. **In-app (Android)**: Google Play → Profile → Payments & Subscriptions → Withings+ → Cancel. **Web**: log in at app.withings.com, click your account icon, choose Withings+, then 'Cancel Subscription' and confirm. You'll keep access until the end of the current billing period.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Withings refund guide. Need a human for something else entirely? The Withings contact guide lists every channel that actually answers.