Does Withings have a monthly fee?

No, the devices and the free Health Mate app cover all core metrics (weight, ECG, sleep stages, heart rate, activity, trends). Withings+ is the optional premium tier at $9.95/€9.95/£8.95 per month or $99.50/€99.95/£89.95 per year, adding Health Improvement Score, Cardio Check-Up cardiologist review, Withings Intelligence AI insights and a live-nutritionist session. New device buyers get 1 month free (3 months with ScanWatch 2 or Nova).

How do I return a Withings device?

You have 30 days from purchase to start a self-service return. Log in to your Withings account, open My Orders → Details of my order → Make a return request, choose a reason, and a free shipping label is generated. After the warehouse receives and inspects the device, the refund processes within 5 to 10 business days. Items must be returned in original packaging with all accessories.

How do I cancel Withings+ free trial before being charged?

Cancel before the trial ends and Withings explicitly won't charge you. Important: the 1-month trial starts on **device installation** via the Withings app, not on purchase date, check your subscription page for the exact renewal date. Cancel via the same channel you signed up (in-app via Apple/Google, or app.withings.com web dashboard). You'll retain Withings+ access until the trial period actually ends.

What if Withings hasn't refunded my device return?

Refunds normally start processing 5 to 10 business days after Withings' warehouse confirms receipt. If it's been longer, Reddit users have reported 30+ days with no refund, email support@withings.com with your FedEx/carrier tracking number and order ID. EU and UK buyers can additionally invoke the 14-day statutory refund deadline from termination. UK card payments over £100 may also qualify for a Section 75 claim against your credit card issuer.

REFUND GUIDE

How to Get a Withings Refund Within 30 Days.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Withings.

Last verified 16 Jun 2026 against Withings’s own Terms · UK, US, and EU rights covered below

The short answer

For Withings+ subscriptions, payments are non-refundable and partial periods aren't credited, you keep access until the current billing period ends. For physical devices bought from withings.com, there's a 30-day return window: log in, go to order status, click 'Return My Order', print the free label and ship it back. Refunds process 5 to 10 business days after the warehouse receives the device. U-Scan and other hygienic items can't be returned once opened.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Withings, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Withings actually says

“Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods or unused services. Note: You won't be charged if you unsubscribe before the end of your trial period.”
, verbatim from Withings’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Withings refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Withings’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Withings charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Withings made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Withings has ~45 days to defend. Works regardless of where Withings is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Withings for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Withings subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Withings can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Withings is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@withings.com, the route yoink has verified actually gets read for Withings.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Withings team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Withings

Withings' terms state payments are non-refundable and they don't credit partial periods. The two exceptions: (1) cancel before your free trial ends and you won't be charged at all; (2) EU/UK users invoking the 14-day statutory right of withdrawal within 14 days of contract start. For device purchases (scales, watches, BPM, U-Scan-sealed), there's a separate 30-day money-back window through the order page on withings.com.

Cancelling rather than claiming money back? See the Withings cancellation guide. For every other support channel, the Withings contact guide.