Can I get a refund on my WHOOP after 30 days?

No. WHOOP's Terms of Use state you have 30 days from device receipt to change your mind. After that, Membership Fees are non-refundable — even if you stop using the service — unless WHOOP itself failed to deliver the Device or Services. You keep access until the end of your paid term. UK and EU users may have additional statutory rights (see regional block).

How do I cancel my WHOOP free trial?

Go to **My Account > Membership & Billing** in the app and select **Cancel My Trial**. A prepaid return label arrives by email within 1–3 business days. You must ship back the WHOOP 5.0 sensor and charger within the 30-day trial window. If you cancel but keep the hardware, WHOOP charges a **$110 restocking fee**. If you do nothing, the trial auto-converts to a 12-month Peak membership at $239/year.

Does WHOOP have a cancellation fee?

There's no flat cancellation fee, but WHOOP enforces a **12-month minimum commitment** on monthly plans. If you cancel mid-commitment, you must either pay the remaining months as a lump sum or continue the monthly schedule to the commitment end date. Upfront-paid 12 or 24-month plans can only be cancelled at the end of the paid term with no prorated refund.

Will I lose my WHOOP data if I cancel?

Yes — access to the WHOOP app and your historical data ends when the membership terminates. Per the Terms of Use, all licences terminate on cancellation and Your Content is no longer available through the Services. Before you cancel, request a copy of your data by following Section 9 of the WHOOP Privacy Policy, which lets you export what the device collected.

Can I pause my WHOOP membership instead of cancelling?

WHOOP no longer offers a formal pause option — the current path is to downgrade to a cheaper tier (One, Peak, or Life) which takes effect at the next billing date. Downgrades include no refund or credit for unused time on your higher tier. If you truly want to stop, you must cancel; there's no free/lite version to fall back to.

Why is WHOOP charging me after I cancelled?

Two common causes reported in the WHOOP Community: (1) you're inside a 12-month commitment, so scheduled monthly charges continue until the commitment end date unless you paid the lump sum; (2) WHOOP's system didn't process the cancellation on the back end — members report memberships still showing 'active' months after clicking cancel, which also blocks refunds. Reply to your cancellation email demanding manual termination and a refund reference number.

How do I return my WHOOP for a refund?

Log in at **app.WHOOP.com/membership/returns**, go to Returns & Exchanges, and select **Initiate a Return**. A prepaid USPS or UPS label arrives by email within 1–3 business days (check spam). Ship back the sensor, battery pack and original packaging if you still have it. WHOOP emails a confirmation once your refund is processed — refunds exclude shipping and any engraving fees.

How long does a WHOOP refund take?

WHOOP tells members refunds process within **10 business days** of the returned device being received. In practice, Community posts show delays of 15+ business days because refunds only release once the internal system marks the membership as fully cancelled. If it's been more than 10 business days, reply to your return email with your order number and demand a manual refund reference.

Can I cancel WHOOP through the app or only online?

Both. You can cancel in the **WHOOP mobile app** under Membership, or on the web at **app.whoop.com/membership**. If you bought through an authorised reseller (not directly from WHOOP), you must cancel through that reseller's flow — WHOOP won't process it. India purchases go through the local reseller and are non-returnable unless the product is damaged or wrong.

What if WHOOP ignores my cancellation email?

The support inbox is largely AI-managed and members report emails going unanswered for weeks. Reply to the thread explicitly asking to escalate to a human agent, quote your order number and the 30-day return window, and cc a formal complaint to the WHOOP Community forum (community.whoop.com). If still ignored, file with your card issuer (Section 75 in the UK / chargeback rights in US/EU) and the BBB — WHOOP responds to BBB complaints publicly.

UNRATED TO CANCEL

How to Cancel WHOOP Inside the 30-Day Window.

WHOOP typically charges £27 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 3 sources cited

The fastest way

Cancel WHOOP by logging into app.whoop.com/membership and clicking 'Cancel your membership' — or email support@whoop.com with subject 'Cancel membership + refund request'. Full refunds (minus shipping) require returning the device within 30 days of receipt. Median confirmation: 3–5 business days; refunds after device receipt take up to 10 business days.

£27 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails WHOOP, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
support@whoop.com — the standard route for WHOOP.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi WHOOP team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

WHOOP plans you can cancel

WHOOP One
Sold at $199/year in US, MX, CA, EU, UK. 12-month commitment; monthly billing only available after commitment completes.
$25.00/mo
WHOOP Peak
Includes 30-day free trial that auto-converts to 12-month Peak at $239/year if not cancelled and device returned.
$30.00/mo
WHOOP Life
Includes medical-grade WHOOP MG device with ECG and blood pressure insights. 12-month commitment applies.
$40.00/mo

WHOOP’s refund policy

WHOOP gives you 30 days from device receipt to cancel and return the hardware for a full refund of the Initial Membership Fee, minus shipping. After 30 days, all Membership Fees are non-refundable, even if you stop using the service — you'll keep access until the end of your paid term. Monthly billers inside a 12-month commitment must either pay the remaining months as a lump sum or continue to the commitment end date. Engraving fees are never refunded.

“You have 30 days to change your mind about your Membership. After 30 days you can cancel your Membership solely in accordance with Section 6, but you will not be entitled to a refund unless we have failed to provide you with the WHOOP Device and Services.”
— WHOOP terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated WHOOP refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling WHOOP

Based on 3 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting the WHOOP app or uninstalling the device — Membership continues to bill; WHOOP explicitly states Fees remain non-refundable even if you stop using the Services.
✕ Emailing support@whoop.com and expecting a human — Multiple Community posts report the support inbox is auto-handled by AI; users struggle to reach a human agent to unstick refunds.
✕ Cancelling mid-way through a 12-month commitment to stop payments — You must either pay the remaining months as a lump sum or continue paying to the commitment end date — the commitment is enforced.
✕ Cancelling but keeping the hardware after a free trial — WHOOP charges a $110 restocking fee if you cancel the 30-day trial but don't return the device.
✕ Requesting a refund after 30 days from device receipt — WHOOP does not accept returns beyond 30 days; refunds are only available if WHOOP failed to provide the Device and Services.
✕ Cancelling to escape prepaid upfront (12 or 24 month) plans mid-term — Upfront-paid members can only cancel at the end of the upfront period — no prorated refund for unused months.
✕ Downgrading to recoup part of the current membership — Downgrades take effect only at next billing date and include no partial refunds or credits for unused time.

How WHOOP will try to keep you

WHOOP may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “AI-only reply loop when you email support”
You say: Reply to the AI thread with the exact phrase 'escalate to a human agent under UK/EU consumer rights' and cite your order number + 30-day window. Multiple Community posts confirm this is the only way past the bot.
They’ll say: “'Pause or downgrade instead of cancel' offer”
You say: Decline — downgrades do not refund any unused time and only take effect at the next renewal, so pausing costs you the same money for less service.
They’ll say: “Extending the return window verbally while stalling the label”
You say: State the receipt date in writing and remind them the 30-day return clock is fixed by their own Terms of Use. Prepaid labels are meant to arrive within 1–3 business days; if not, escalate.
They’ll say: “'Your membership is still active so we can't refund yet'”
You say: Members report refunds pending because WHOOP's system still shows the membership active after cancellation. Insist support manually terminate the membership record before the refund clock starts.
They’ll say: “Restocking fee threat on trial cancellations”
You say: The $110 restocking fee only applies if you keep the hardware. Ship the sensor + battery pack back within 30 days using the prepaid label and the fee cannot be charged.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires WHOOP to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires WHOOP to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of WHOOP’s own policy.
Consumer Rights Act 2015
Services must be as described.
If WHOOP’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. WHOOP must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when WHOOP’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; WHOOP has ~45 days to defend.

Common questions about cancelling WHOOP

Log in at **app.whoop.com/membership**, scroll to the bottom and click **Cancel your membership**. Pick how you'll cover any remaining commitment months (lump sum or continue schedule) and confirm. You'll get an email confirmation. If the web flow fails, email **support@whoop.com** with your order number — but expect an AI reply first and ask explicitly for a human agent.