How do I cancel my WHOOP free trial?

Go to **My Account > Membership & Billing** in the app and select **Cancel My Trial**. A prepaid return label arrives by email within 1–3 business days. You must ship back the WHOOP 5.0 sensor and charger within the 30-day trial window. If you cancel but keep the hardware, WHOOP charges a **$110 restocking fee**. If you do nothing, the trial auto-converts to a 12-month Peak membership at $239/year.

Does WHOOP have a cancellation fee?

There's no flat cancellation fee, but WHOOP enforces a **12-month minimum commitment** on monthly plans. If you cancel mid-commitment, you must either pay the remaining months as a lump sum or continue the monthly schedule to the commitment end date. Upfront-paid 12 or 24-month plans can only be cancelled at the end of the paid term with no prorated refund.

Can I pause my WHOOP membership instead of cancelling?

WHOOP no longer offers a formal pause option — the current path is to downgrade to a cheaper tier (One, Peak, or Life) which takes effect at the next billing date. Downgrades include no refund or credit for unused time on your higher tier. If you truly want to stop, you must cancel; there's no free/lite version to fall back to.

Why is WHOOP charging me after I cancelled?

Two common causes reported in the WHOOP Community: (1) you're inside a 12-month commitment, so scheduled monthly charges continue until the commitment end date unless you paid the lump sum; (2) WHOOP's system didn't process the cancellation on the back end — members report memberships still showing 'active' months after clicking cancel, which also blocks refunds. Reply to your cancellation email demanding manual termination and a refund reference number.

How do I return my WHOOP for a refund?

Log in at **app.WHOOP.com/membership/returns**, go to Returns & Exchanges, and select **Initiate a Return**. A prepaid USPS or UPS label arrives by email within 1–3 business days (check spam). Ship back the sensor, battery pack and original packaging if you still have it. WHOOP emails a confirmation once your refund is processed — refunds exclude shipping and any engraving fees.

How long does a WHOOP refund take?

WHOOP tells members refunds process within **10 business days** of the returned device being received. In practice, Community posts show delays of 15+ business days because refunds only release once the internal system marks the membership as fully cancelled. If it's been more than 10 business days, reply to your return email with your order number and demand a manual refund reference.

What if WHOOP ignores my cancellation email?

The support inbox is largely AI-managed and members report emails going unanswered for weeks. Reply to the thread explicitly asking to escalate to a human agent, quote your order number and the 30-day return window, and cc a formal complaint to the WHOOP Community forum (community.whoop.com). If still ignored, file with your card issuer (Section 75 in the UK / chargeback rights in US/EU) and the BBB — WHOOP responds to BBB complaints publicly.

REFUND GUIDE

How to Get a WHOOP Refund After the Trial.

Inside 30 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for WHOOP.

Last verified today against WHOOP’s own Terms · UK, US, and EU rights covered below

The short answer

WHOOP gives you 30 days from device receipt to cancel and return the hardware for a full refund of the Initial Membership Fee, minus shipping. After 30 days, all Membership Fees are non-refundable, even if you stop using the service — you'll keep access until the end of your paid term. Monthly billers inside a 12-month commitment must either pay the remaining months as a lump sum or continue to the commitment end date. Engraving fees are never refunded.

Or let yoink chase the refund.

30 seconds to set up. yoink emails WHOOP, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What WHOOP actually says

“You have 30 days to change your mind about your Membership. After 30 days you can cancel your Membership solely in accordance with Section 6, but you will not be entitled to a refund unless we have failed to provide you with the WHOOP Device and Services.”
— verbatim from WHOOP’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a WHOOP charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If WHOOP made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document WHOOP’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with WHOOP for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any WHOOP subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail WHOOP can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If WHOOP is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, WHOOP has ~45 days to defend. Works regardless of where WHOOP is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@whoop.com — the route yoink has verified actually gets read for WHOOP.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi WHOOP team,

I'm writing to request a refund for my recent WHOOP subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for WHOOP

No. WHOOP's Terms of Use state you have 30 days from device receipt to change your mind. After that, Membership Fees are non-refundable — even if you stop using the service — unless WHOOP itself failed to deliver the Device or Services. You keep access until the end of your paid term. UK and EU users may have additional statutory rights (see regional block).