How can I stop my MongoDB billing?

Billing only stops when **every cluster is terminated**, not paused. Go to Database Deployments, click the ⋯ menu next to each cluster, choose Terminate, and type the cluster name to confirm. Atlas posts charges the day after they're incurred, so terminating today means at most one more day of usage appears on your invoice. Then delete the project (it must have no active clusters and no outstanding invoices) and finally the organisation.

How can I cancel Realm Cloud?

Realm Cloud has been folded into MongoDB Atlas App Services. To stop the $30/month charge, sign in to **cloud.mongodb.com**, open the App Services / Realm app, delete the app, then terminate the underlying Atlas cluster from Database Deployments. Several community forum posts ("$30/month Realm Cloud") show the cancellation route was historically hard to find, the cluster, not the Realm app, is what's actually billing you.

Why is MongoDB charging me for support when I'm on the free plan?

It usually means a paid support plan (Developer or self-serve Pro) was activated at some point on your organisation and never cancelled. Go to **Atlas → Support → View plan**, then downgrade to Basic. Important caveat from MongoDB's own docs: if you reactivate later, billing applies retroactively from the date a non-Basic plan was last active **up to 90 days in the past**. Email **ar@mongodb.com** to dispute charges you never authorised.

Will I lose my data if I cancel MongoDB Atlas?

Yes, terminating a cluster permanently deletes all databases, collections, indexes and backups associated with it. **Export your data first** using `mongodump`, the Atlas "Download Backup" option, or Atlas Data Federation to cloud object storage. After organisation deletion MongoDB takes up to two weeks to fully purge the account, and during that window you cannot reuse the same email address to sign up again.

Can I pause an Atlas cluster instead of cancelling?

Dedicated clusters (M10+) can be paused for up to **30 days**, after which Atlas resumes them automatically. Paused clusters **still incur storage charges** and cannot be deleted until you resume them. Shared free-tier (M0) and Flex clusters cannot be paused. If your goal is to stop spending entirely, pausing is the wrong tool, terminate the cluster instead.

How do I delete my MongoDB Atlas account?

First terminate all clusters and delete all projects (a project must have no active clusters and no outstanding invoices to be deletable). Then click your name (top-right) → **Manage your MongoDB Account → Delete Account**. Atlas requires **up to two weeks** to fully process the deletion, and during that period the email address is locked and cannot be used for a new account.

What if MongoDB ignores my cancellation request?

Self-serve cancellation is done entirely in the UI, so there's no ticket to ignore, terminate the clusters yourself. For billing disputes that go silent, escalate beyond the Community Forum (forum tickets routinely sit for weeks): email **ar@mongodb.com** for billing-contact and invoice issues, **info@mongodb.com** or call **+1 (866) 237-8815** for general support, and if you paid by credit card and the issue isn't resolved within 14 days, raise a chargeback / Section 75 claim with your card issuer.

Why am I still being charged after cancelling MongoDB Atlas?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my MongoDB Atlas account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel MongoDB Atlas & Stop Billing.

Q: Does MongoDB Atlas charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel MongoDB Atlas and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, page-emails

The fastest way

To cancel MongoDB Atlas, log in at cloud.mongodb.com, terminate every cluster (Database Deployments → ⋯ → Terminate), then delete the project and finally the organization under Settings. Free-tier M0 clusters incur no charges. For billing disputes email ar@mongodb.com or info@mongodb.com; account deletion takes up to two weeks.

Or let yoink do it for you.

30 seconds. AI emails MongoDB Atlas, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
ondemand@mongodb.com, yoink-verified working email for MongoDB Atlas (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi MongoDB Atlas team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

MongoDB Atlas plans you can cancel

Free (M0 Shared)
Free forever; terminate the cluster from Database Deployments to stop using it.
$0.00/mo
Flex
Billed hourly at $0.011/hr base; terminate the Flex cluster to stop charges. Monthly cost ranges $8, $30.
Dedicated (M10+)
Hourly billing from $0.08/hr (M10) up to $33.26/hr (M700). Pausing a cluster still incurs storage charges, terminate to fully stop billing.
$56.94/mo
Enterprise Advanced
Sales-negotiated annual contract; cancellation governed by your order form / CSA, contact your MongoDB Sales rep.
Developer / Self-Serve Pro Support
Downgrade or cancel via Atlas Support page → View plan. If you reactivate later, MongoDB retroactively bills up to 90 days.

MongoDB Atlas’s refund policy

MongoDB Atlas has no published refund window, its docs state plainly that credit-card charges are non-refundable. Billing is pay-as-you-go and posted the day after usage is incurred, so the fastest way to limit cost is to terminate every cluster immediately. Refunds for accidental personal-card charges, duplicate projects or runaway free-tier-to-paid upgrades are handled case-by-case by the billing team at ar@mongodb.com. UK/EU consumers paying with a personal card may still have statutory rights on top of this policy.

“If you do not add your subscription activation code within the first 30 days of use, MongoDB charges the credit card associated with the account. Credit card charges are non-refundable.”
, MongoDB Atlas terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated MongoDB Atlas refund guide , same data, but framed around the policy + escalation paths.

Does MongoDB Atlas charge a cancellation fee?

MongoDB Atlas’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling MongoDB Atlas

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Pausing a cluster to stop billing, Paused clusters still incur storage charges and cannot be deleted while paused, you must resume, then terminate.
✕ Deleting the Azure / AWS marketplace resource only, Removing the marketplace resource stops marketplace billing but does NOT delete the underlying MongoDB Atlas organisation, clusters keep running and billing continues directly.
✕ Closing the browser tab on the free tier expecting no charges, If you ever upgraded past M0, hourly billing keeps running until you Terminate each cluster from Database Deployments.
✕ Removing your credit card to force cancellation, Atlas keeps the account live, marks invoices unpaid and suspends, unpaid charges are still owed and applied when you next activate a subscription.
✕ Filing a support ticket via the Community Forum, Reddit/forum posts (e.g. tickets #5870/#5875) show forum tickets go unanswered for weeks; billing disputes must go to ar@mongodb.com or your Sales rep.

Cancelled MongoDB Atlas but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from MongoDB Atlas, treat it as not cancelled. Email ondemand@mongodb.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on MongoDB Atlas’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some MongoDB Atlas plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if MongoDB Atlas charges again.

How MongoDB Atlas will try to keep you

MongoDB Atlas may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Sales rep offers to roll unused commit into a renewal instead of refund”
You say: Decline. State you want to terminate all clusters effective immediately and request a final invoice. Cite that you do not intend to renew and that future commit would be unused.
They’ll say: “Support insists you keep a paid support plan to investigate a billing or storage issue ($500/mo)”
You say: Refuse the paid-support upsell. Ask for the issue to be handled under your existing entitlement and escalate to your Account Team, AWS Marketplace reviewers report being charged $500/mo just to get a re-sync command run.
They’ll say: “Retroactive support-plan backbilling when you reactivate later”
You say: Be aware that MongoDB will charge you for up to 90 days of past support if you reactivate. Stay on Basic (free) support unless you genuinely need Developer/Pro.
They’ll say: “‘Just pause the cluster’ instead of terminating”
You say: Pausing still bills for storage and blocks deletion. Insist on full termination plus organisation deletion to stop the meter.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires MongoDB Atlas to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; MongoDB Atlas has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of MongoDB Atlas’s own policy.
Consumer Rights Act 2015
Services must be as described.
If MongoDB Atlas’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. MongoDB Atlas must honour it regardless of where they’re headquartered.

Delete your MongoDB Atlas account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in MongoDB Atlas’s account settings, email ondemand@mongodb.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling MongoDB Atlas

Log in at **cloud.mongodb.com**, then for every project: **Database Deployments → ⋯ → Terminate** each cluster. Next delete the project (Project Settings → Delete), then the organisation (Organization Settings → Delete). MongoDB takes up to **two weeks** to fully process account deletion, and during that period you can't reuse the same email. If you have a Sales-negotiated subscription, contact your MongoDB Sales rep, self-serve termination won't release you from the order form.

Money-back questions (windows, pro-rata, chargebacks) are covered in the MongoDB Atlas refund guide. Need a human for something else entirely? The MongoDB Atlas contact guide lists every channel that actually answers.