Does Bento charge a cancellation fee?

There's no cancellation fee documented in Bento's terms or on its pages, the friction is the auto-renewal, not an exit charge. The real cost risk is being billed for a fresh term if you don't cancel before the renewal date, since fees are non-refundable unless explicitly stated or required by law. Cancel early rather than on the deadline.

Is Bento free to start?

Yes, Bento advertises a free plan with no credit card required to start, giving limited access to the brand database and outreach features. Paid tiers reportedly begin around $29/month, with higher tiers up to roughly $49-$99/month and a Virtual Assistant package. Because no card is taken on the free plan, there's nothing to cancel unless you upgrade to a paid subscription.

Will I lose my brand contacts and pitch data if I cancel?

After cancelling, you keep access until the end of your current billing period, then the account deactivates. Bento is essentially your outreach CRM, so export or screenshot your brand lists, templates, and conversation history before the period ends. Reactivating later is usually possible by logging back in and resubscribing, but don't rely on data persisting after deactivation.

Can I cancel the Bento Virtual Assistant (VA) plan?

Bento markets the VA service as 'cancel anytime.' The VA bundles the Pro membership for one fee and sends 300+ pitches a month, so it's a higher-value tier where reviewers report spending several hundred dollars. Cancel via account settings or by emailing hello@onbento.com, and confirm the exact date scheduled pitches and billing stop so you're not charged for another cycle.

Can I pause my Bento subscription instead of cancelling?

Bento's public terms don't describe a formal pause option, they only cover cancelling before renewal. If you want a break rather than a full exit, email hello@onbento.com and ask whether a pause or temporary downgrade is available. If not, cancel to stop billing and resubscribe when you're ready, since reactivation is generally possible by logging back in.

What happens if Bento ignores my cancellation and charges me again?

First, reply to hello@onbento.com quoting the pre-renewal reminder and your original cancellation request, and ask for the charge to be reversed. If they don't respond or refuse, dispute the charge with your bank or card provider, a renewal taken after a documented cancellation is strong grounds. Depending on your region, statutory consumer-rights or auto-renewal protections may also apply.

Should I cancel via the app or the website?

Manage your Bento subscription from your account/subscription settings, and use whichever platform lets you toggle off auto-renewal. If the option is hard to find, email hello@onbento.com directly, Bento's terms allow cancelling by contacting support, and email gives you a written record. Whichever route you use, get a confirmation before the renewal date.

How to Cancel Bento Before It Auto-Renews.

Bento typically charges £34/mo. Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · sources: homepage, page-emails, web-search

The fastest way

To cancel Bento (onbento.com), turn off renewal in your account settings before your next billing date, or email hello@onbento.com with subject "Cancel my Bento subscription". Cancellations take effect at the end of the current period. Bento says paid fees are non-refundable unless the law or Bento says otherwise, so cancel before the renewal reminder lands.

£34/motypical charge

£408/yrif you keep paying

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The 4-step cancellation

Email the verified address
hello@onbento.com, yoink-verified working email for Bento (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Bento team,

I'm writing to cancel the subscription on my account, [your account email].

I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Bento plans you can cancel

Free
No credit card required to start; no charge to leave.
$0.00/mo
Pro (paid)
Auto-renews monthly or yearly; must cancel before the renewal date to avoid the next charge.
$29.00/mo
Virtual Assistant (VA)
Marketed as 'Cancel anytime'; VA sends 300+ pitches/month and bundles the Pro membership for one fee.

Bento’s refund policy

Bento bills in advance and subscriptions auto-renew unless you cancel before the renewal date. Bento sends a reminder email before each renewal, so watch for it. Its terms say payments are non-refundable unless explicitly stated or required by law, and there's no stated pro-rata for partial periods. If you were charged after trying to cancel, or you're within a statutory cooling-off window, you may still be able to recover the payment under your regional consumer rights.

“Subscriptions automatically renew for successive terms unless canceled before renewal. A reminder email will be sent prior to renewal.”
, Bento terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Bento refund guide , same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Bento

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Assuming deleting the app or stopping usage cancels billing, Bento's terms say subscriptions auto-renew unless cancelled before renewal; simply not logging in leaves the paid subscription active and billing.
✕ Expecting an automatic refund after cancelling mid-cycle, Terms state payments are non-refundable unless explicitly stated or required by law, and no pro-rata is offered, access simply runs to period end.
✕ Contacting getbento.com / bentonow.com support, Those are unrelated companies (a restaurant website builder and an email-marketing platform); the creator tool is onbento.com, contactable at hello@onbento.com.

How Bento will try to keep you

Bento may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Cancel-anytime framing on the VA page may be paired with a save/downgrade offer to a cheaper tier when you ask to leave.”
You say: Confirm in writing that you want the subscription cancelled outright, not downgraded or paused. Ask for a cancellation confirmation email and the exact date billing stops.
They’ll say: “Reviewers report the higher tiers (~$49-$99/mo and the VA package) are where real money is spent, so support may highlight sunk value or upcoming pitches to keep you on.”
You say: State that you no longer authorise further charges under the terms and want renewal disabled effective immediately. Note that unverified-contact 'value' isn't a reason to keep paying.
They’ll say: “The pre-renewal reminder email is your window, miss it and you're billed for a full new term with no pro-rata refund.”
You say: Cancel as soon as the reminder arrives (or set a calendar alert a few days before renewal). If billed anyway, reply quoting the reminder and request reversal; escalate to your card issuer or regional consumer body if ignored.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Bento to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Bento has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Bento’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Bento’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Bento must honour it regardless of where they’re headquartered.

Common questions about cancelling Bento

Cancel Bento (onbento.com) by turning off auto-renewal in your account/subscription settings before your next billing date, or by emailing **hello@onbento.com** asking to cancel. Bento's terms confirm subscriptions auto-renew unless cancelled before renewal, and a reminder email is sent beforehand. Keep any confirmation you receive, it's your proof the renewal was stopped.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Bento refund guide.

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