Waldo's cancelación de pedido (por parte del comprador)

To cancel an online order yourself, email **atencion@waldos.com** with your **order number** before the order ships. A clear subject line helps, for example `Cancelación de pedido #12345`. Once the product has been sent, you can't cancel. You'll have to request a return and replacement instead. Approved cancellations come back as Cashback credit in your account, not money to your card.

¿Puedo modificar o cancelar mi pedido?

For **Waldos a tu Casa** delivery orders, you can change the order until it's dispatched, and cancel it only before it's assigned to a delivery driver. For regular **waldos.com.mx parcel orders**, you can cancel only if the product hasn't shipped yet, by emailing atencion@waldos.com with your order number. Physical stores can't cancel online orders.

¿Aceptan cambios o devoluciones?

It depends on what you bought. **Waldos a tu Casa** won't return or exchange perishable and consumable products. For **waldos.com.mx parcel orders**, email atencion@waldos.com with the items and your order confirmation number. Waldos may ask for photos. If approved, you'll get a return folio and a pickup label by email. Clearance and sale items can't be returned. The outcome is a replacement or Cashback credit, never cash.

¿Qué pasa si mi pedido llega incompleto o dañado?

If you can see damage at the door, **don't accept or sign for the package**. Waldos says that if you accept it, it can't process the Cashback credit. If you only notice the damage after opening it, email **atencion@waldos.com within 24 hours** with photos and your order number. For Waldos a tu Casa orders, report it through the app or customer service. Any refund goes to your in-app wallet.

Does Waldos have a subscription or membership I need to cancel?

No. Waldos (Waldo's Dólar Mart de México) is a discount retail chain and doesn't charge a recurring subscription. If you see a repeating charge, it's probably a new order, a months-without-interest (MSI) card instalment, or a charge from another merchant. The Waldo's Recompensas loyalty card is free. You only cancel it if it's lost or stolen, through the Recompensas website or its phone centre.

Can I return a waldos.com.mx order in a Waldos store?

No. Waldos' terms say physical stores **can't** process cancellations, returns or exchanges of products bought on waldos.com.mx. Every request goes through customer service at **atencion@waldos.com**. Include your order number and photos, and Waldos will email a return folio and a pickup label if it approves the request.

Is there a cancellation fee at Waldos?

Waldos doesn't charge a separate cancellation fee. But if you cancel or return an order **after delivery** without having refused it, the Cashback credit is the product cost **minus the shipping cost**, and only if the items come back in good condition. Cancel before shipment, or refuse a damaged parcel at the door, to get credit for the full product amount.

Why am I still being charged after cancelling Waldos?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Waldos account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Waldos Order Before It Ships.

Q: Does Waldos charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Waldos and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, terms, terms, web-search

The fastest way

Waldos has no subscription. To cancel, you cancel an online order before it ships. Email atencion@waldos.com with the subject 'Cancelación de pedido #[número de pedido]' and include your order number. Approved cancellations come back as Cashback store credit, not a card refund. Phone: +52 722 226 1459. Waldos doesn't publish how long confirmation takes.

Or let yoink do it for you.

30 seconds. AI emails Waldos, handles retention, chases the refund. You approve once, then sleep.

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Every way to cancel Waldos

Phone: Call +52 722 226 1459 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email (fastest): Email atencion@waldos.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Parcel orders can only be cancelled before they ship. Waldos a tu Casa orders can only be cancelled before they're assigned to a delivery driver. Damage must be reported within 24 hours of delivery.

Cancelling a Waldos order by email

Email the verified address
atencion@waldos.com, the standard route for Waldos.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Waldos team,

I'd like to cancel my recent Waldos order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

This covers online orders from waldos.com.mx. Waldos doesn't refund to your card or bank. It replaces the product or adds the amount to your account as Cashback credit, and approval is at the company's discretion. You can only cancel an order before it ships, and you must report damage to atencion@waldos.com within 24 hours of delivery (refusing a damaged parcel at the door is safest). Waldos a tu Casa delivery orders don't accept returns of perishable or consumable items, and any refund goes to your in-app wallet. In-store purchases aren't covered by these online terms.

“No hay reembolsos sólo sustituciones de un Producto por otro de iguales o similares características y/o abono del costo del producto como saldo a favor en su cuenta usuario (Cashback).”
, Waldos terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Waldos refund guide , same data, but framed around the policy + escalation paths.

Does Waldos charge a cancellation fee?

We found no cancellation fee in Waldos’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Waldos

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Returning or cancelling an online order at a physical Waldos store, Waldos' terms say physical stores can't cancel, return or exchange products bought on waldos.com.mx. All requests have to go through atencion@waldos.com.
✕ Asking for a refund to your debit/credit card or a bank transfer, The terms say cancellations never produce cash refunds or bank transfers. You only get Cashback credit or a replacement product.
✕ Cancelling after the order has shipped, You can only cancel before shipment. After that you have to go through the return-and-replacement process.
✕ Accepting and signing for a damaged parcel, then claiming credit later, The shipping policy says that if you accept a damaged package, Waldos can't process the Cashback credit. Refuse it at the door and report it right away.
✕ Reporting damage several days after delivery, Damage has to be reported to atencion@waldos.com within 24 hours of receiving the order.
✕ Returning perishable or consumable items from a Waldos a tu Casa order, The FAQ says perishable and consumable products can't be returned or exchanged.
✕ Returning clearance or sale items (remate/liquidación), The terms list products bought at clearance or liquidation prices as not eligible for return.

Cancelled Waldos but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Waldos, treat it as not cancelled. Email atencion@waldos.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Waldos’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Waldos charges again.

How Waldos will try to keep you

Waldos may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Every cancellation is turned into Cashback store credit instead of money back (terms: no cash refunds or bank transfers).”
You say: Ask in writing for the refund to go back to your original payment method and give the order number. If Waldos insists on credit for an order it never delivered or that arrived defective, ask your card issuer whether you can dispute the charge. You can also file a complaint with Profeco, Mexico's federal consumer protection agency.
They’ll say: “You have to create a Waldos user account before any credit is issued.”
You say: Create the account only so the credit can be issued. Keep the email confirming approval and your Cashback balance as evidence.
They’ll say: “Approval is at the company's discretion (terms: 'a juicio de la EMPRESA'), and the shipping cost is deducted if you didn't refuse the delivery.”
You say: Send photos of the packaging and product, the order number and, for electronics, the serial number in your first email, so Waldos has no grounds to reject or delay the request.
They’ll say: “A very short 24-hour window for reporting damage.”
You say: Email atencion@waldos.com with photos the same day the order arrives, even if you're still checking the products. A timestamped email protects your claim.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Waldos has ~45 days to defend.

Delete your Waldos account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Waldos’s account settings, email atencion@waldos.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Waldos

Under Waldos' own terms, **no**. Cancellations never produce cash refunds or bank transfers. Once Waldos approves a full or partial cancellation, it adds the amount to your Waldos user account as **Cashback** credit, or replaces the product with a similar one. You have to create an account on waldos.com.mx to receive the credit. If the order was never delivered or arrived defective and Waldos won't refund your card, you can still ask your bank about a card dispute. You can also file a complaint with Profeco.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Waldos refund guide. Need a human for something else entirely? The Waldos contact guide lists every channel that actually answers.