Waldo's cancelación de pedido (por parte del comprador)

To cancel an online order yourself, email **atencion@waldos.com** with your **order number** before the order ships. A clear subject line helps, for example `Cancelación de pedido #12345`. Once the product has been sent, you can't cancel. You'll have to request a return and replacement instead. Approved cancellations come back as Cashback credit in your account, not money to your card.

¿Qué pasa si mi pedido llega incompleto o dañado?

If you can see damage at the door, **don't accept or sign for the package**. Waldos says that if you accept it, it can't process the Cashback credit. If you only notice the damage after opening it, email **atencion@waldos.com within 24 hours** with photos and your order number. For Waldos a tu Casa orders, report it through the app or customer service. Any refund goes to your in-app wallet.

Does Waldos have a subscription or membership I need to cancel?

No. Waldos (Waldo's Dólar Mart de México) is a discount retail chain and doesn't charge a recurring subscription. If you see a repeating charge, it's probably a new order, a months-without-interest (MSI) card instalment, or a charge from another merchant. The Waldo's Recompensas loyalty card is free. You only cancel it if it's lost or stolen, through the Recompensas website or its phone centre.

Is there a cancellation fee at Waldos?

Waldos doesn't charge a separate cancellation fee. But if you cancel or return an order **after delivery** without having refused it, the Cashback credit is the product cost **minus the shipping cost**, and only if the items come back in good condition. Cancel before shipment, or refuse a damaged parcel at the door, to get credit for the full product amount.

What if Waldos ignores my cancellation email?

Send a follow-up from the same email thread to **atencion@waldos.com** with your order number and the date of your first request. You can also call customer service on **+52 722 226 1459**. If the order still ships or no credit or refund arrives, keep every email as evidence. You can then ask your card issuer about a dispute, or file a complaint with Profeco.

REFUND GUIDE

How to Get a Waldos Refund Beyond Store Credit.

Waldos refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against Waldos’s own Terms · UK, US, and EU rights covered below

The short answer

This covers online orders from waldos.com.mx. Waldos doesn't refund to your card or bank. It replaces the product or adds the amount to your account as Cashback credit, and approval is at the company's discretion. You can only cancel an order before it ships, and you must report damage to atencion@waldos.com within 24 hours of delivery (refusing a damaged parcel at the door is safest). Waldos a tu Casa delivery orders don't accept returns of perishable or consumable items, and any refund goes to your in-app wallet. In-store purchases aren't covered by these online terms.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Waldos, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Waldos actually says

“No hay reembolsos sólo sustituciones de un Producto por otro de iguales o similares características y/o abono del costo del producto como saldo a favor en su cuenta usuario (Cashback).”
, verbatim from Waldos’s terms

Pro-rata refund: no

How long does a Waldos refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Waldos has ~45 days to defend. Works regardless of where Waldos is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Waldos charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Waldos can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Waldos is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Waldos refund email

Email the right address
Use atencion@waldos.com, the route yoink has verified actually gets read for Waldos.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Waldos team,

I'm requesting a refund for my Waldos order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Waldos

Under Waldos' own terms, **no**. Cancellations never produce cash refunds or bank transfers. Once Waldos approves a full or partial cancellation, it adds the amount to your Waldos user account as **Cashback** credit, or replaces the product with a similar one. You have to create an account on waldos.com.mx to receive the credit. If the order was never delivered or arrived defective and Waldos won't refund your card, you can still ask your bank about a card dispute. You can also file a complaint with Profeco.