Is there a VOXI cancellation fee?

No. VOXI SIM plans are 30-day rolling with no contract, so there's no early-termination charge, you simply won't be billed for the next 30-day cycle once you cancel. If you bought a handset on a PayPal Credit phone plan, the device finance is separate from the SIM and continues until paid off; only the SIM subscription is cancellable at will.

How do I leave VOXI and keep my number?

Request a **PAC code** (Porting Authorisation Code) from your VOXI account or by texting PAC to 65075, it's free and delivered within one working day under Ofcom rules. Give the PAC to your new network within 30 days and they'll port your number, which automatically closes the VOXI plan. If you don't want to keep the number, request a **STAC** instead.

Can I pause my VOXI plan instead of cancelling?

Not really, VOXI has no dedicated pause feature. Cancelling and later resubscribing is effectively the 'pause': your line is held for around 6 months, and if you don't restart within that window the number is released and you'll need a new SIM. If you just want to cut cost temporarily, switch to the £10 plan rather than cancel to keep the number safe.

What if I never activate my VOXI SIM, will they still charge me?

Yes, potentially. If you paid a first month at checkout, VOXI has your card details and the 30-day cycle can trigger. MoneySavingExpert forum advice is to actively cancel via your account (or webchat if you can't sign in) and get written confirmation. Don't rely on 'never activating' the SIM as a cancellation, the payment authority survives.

How do I return a VOXI phone within the 14-day cooling-off period?

Contact VOXI via webchat to request a return within 14 days of receiving the handset. Per VOXI's own terms: you cannot partially return an order, if you bought the SIM and handset together, both must go back. Refunds to PayPal or the original card are commonly reported to take several weeks; Trustpilot reviewers report needing formal complaints to unstick them.

How do I contact VOXI customer service?

VOXI's only official support channel is the **Chat to VOXI** AI chatbot at voxi.co.uk/contact-us, which escalates to a human agent. There is no advertised phone number or support email. Users also report success DMing @VOXI on X/Twitter, Instagram, and Facebook (@vodafoneUK handles VOXI social replies). For formal complaints, request the Customer Complaints Code and ask to be escalated, VOXI aims to resolve complaints within 5 days.

Why is VOXI still taking money after I cancelled?

This is a recurring complaint on Trustpilot and PissedConsumer, customers report duplicate payments, charges after 'opt out', and refunds authorised but never paid. Fix it in three steps: (1) screenshot the cancellation confirmation in My Plans; (2) request a refund in webchat citing the transaction date; (3) if unresolved within 14 days, raise a chargeback with your bank and a formal complaint under the VOXI Customer Complaints Code.

Why am I still being charged after cancelling VOXI?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my VOXI account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel VOXI Without the Webchat Wait.

Q: Does VOXI charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel VOXI and what to expect.

Last verified 18 Jul 2026 · data refreshes daily · sources: homepage, terms, contact, page-emails, web-search

The fastest way

VOXI runs 30-day rolling SIM plans with no contract. Sign in at voxi.co.uk, open 'My Plans', pick your plan and hit 'Cancel Plan', future payments stop. There's no cancellation email; use the webchat at voxi.co.uk/contact-us for refunds. Handsets get a 14-day cooling-off window.

Or let yoink do it for you.

30 seconds. AI emails VOXI, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
customerdataquery@vodafone.com, the standard route for VOXI.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi VOXI team,

I'm writing to cancel the subscription on my account, [your account email].

I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

VOXI plans you can cancel

£10 SIM Plan (Unlimited Social + 60GB)
30-day rolling plan; cancel anytime in My Plans before next renewal to avoid the next £10 charge.
£10.00/mo
£12 SIM Plan (Unlimited Social + Music)
30-day rolling; opt out any time from account dashboard.
£12.00/mo
£15 SIM Plan (Unlimited Social, Music + Video, 140GB)
30-day rolling; reverts to 25GB after 30/09/26 promo ends.
£15.00/mo
£20 Unlimited Plan
30-day rolling; no exit fee.
£20.00/mo
Phone Plan (device + SIM, PayPal Credit 12 to 36 months)
14-day cooling-off applies to handset orders, if you return within 14 days you MUST return the SIM and handset together, no partial returns.

What happens to what you’ve already paid

VOXI SIM plans are 30-day rolling with no contract, so cancelling in your account stops the next renewal, you won't be charged again. If you've already paid for a plan you didn't use, you can request a refund of remaining credit and unused bundles via webchat within 60 days of leaving. Handset orders bought online get the statutory 14-day cooling-off period, but you must return the SIM and phone together, no partial returns. Refunds via chat are widely reported to take 2 weeks to 2 months in practice.

“You cannot partially return an order; if you purchase both SIM and handset together and wish to return within 14 day cooling off period, you must return both.”
, VOXI terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated VOXI refund guide , same data, but framed around the policy + escalation paths.

Does VOXI charge a cancellation fee?

VOXI’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling VOXI

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Phoning a customer service hotline, VOXI has no real inbound call centre, the number redirects you to online chat. Reviewers report the helpline is effectively unusable for cancellations or refunds.
✕ Emailing a support inbox, VOXI publishes no customer-service email address; the /contact-us page only offers the AI chatbot. All promo emails on the site belong to third-party fulfilment partners, not support.
✕ Just letting the plan lapse without cancelling, MoneySavingExpert forum advice is to actively cancel in-account and get an acknowledgement; VOXI has your card on file and will attempt the next 30-day charge unless you opt out.
✕ Using the VOXI complaints web page, Multiple Trustpilot reviewers report the in-account complaints link returns a 404 or black screen, forcing you back into webchat.
✕ Cancelling via the MyVodafone app, VOXI accounts are separate from Vodafone accounts, MyVodafone explicitly rejects VOXI customers even after their plan is cancelled.

Cancelled VOXI but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from VOXI, treat it as not cancelled. Email customerdataquery@vodafone.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on VOXI’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if VOXI charges again.

How VOXI will try to keep you

VOXI may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Agent offers to downgrade you to the cheapest £10 plan instead of cancelling to 'keep the account active'”
You say: I don't want to keep the line active, please cancel the plan entirely and confirm no further payments will be taken. If you're unable to do this in chat, please escalate to your complaints team under the VOXI Customer Complaints Code.
They’ll say: “Agent redirects you to a Vodafone SIM plan at a similar price when you complain about network issues”
You say: The Vodafone offer uses the same network I'm having problems with, so it doesn't resolve the issue. Please process my cancellation and refund the unused portion of my current 30-day plan.
They’ll say: “Refund 'authorised' in chat but never paid, repeated follow-ups required”
You say: I have chat transcripts confirming refund authorisation on [date]. It has now been [X] working days without payment. Please provide a payment reference today or I'll escalate under the VOXI Customer Complaints Code and, after 8 weeks, to CISAS.
They’ll say: “Being told to contact PayPal (or your bank) because 'the refund left our side'”
You say: Under the Consumer Rights Act, the refund is VOXI's responsibility until it reaches my account. Please provide the ARN or transaction reference so I can trace it, or reprocess the refund.
They’ll say: “Chat agent asks you to repeat security details across multiple sessions to stall”
You say: I've already completed security in reference [chat ID]. Please read the previous transcript on my account rather than re-verifying, I want the cancellation and refund closed in this session.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of VOXI’s own policy.
Consumer Rights Act 2015
Services must be as described.
If VOXI’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; VOXI has ~45 days to defend.

Delete your VOXI account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in VOXI’s account settings, email customerdataquery@vodafone.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling VOXI

Sign in to your account at voxi.co.uk, open **My Plans**, select the active plan and click **Cancel Plan**. VOXI confirms you'll be opted out and no further payments will be taken. Because plans are 30-day rolling with no contract, there's no exit fee and no notice period beyond your current billing cycle. Keep the SIM, your line stays reservable for around 6 months in case you resubscribe.

Money-back questions (windows, pro-rata, chargebacks) are covered in the VOXI refund guide. Need a human for something else entirely? The VOXI contact guide lists every channel that actually answers.