Can I get a refund from VOXI after I've left?

Yes — if you left VOXI within the past 60 days you can request a refund of remaining credit and unused bundles. There's no email; you have to open the **Chat to Us** webchat from voxi.co.uk/contact-us, ask for a refund, and pass security. Trustpilot reviews warn refunds are frequently 'authorised' but delayed for weeks, so save the chat transcript and follow up in writing.

Is there a VOXI cancellation fee?

No. VOXI SIM plans are 30-day rolling with no contract, so there's no early-termination charge — you simply won't be billed for the next 30-day cycle once you cancel. If you bought a handset on a PayPal Credit phone plan, the device finance is separate from the SIM and continues until paid off; only the SIM subscription is cancellable at will.

How do I leave VOXI and keep my number?

Request a **PAC code** (Porting Authorisation Code) from your VOXI account or by texting PAC to 65075 — it's free and delivered within one working day under Ofcom rules. Give the PAC to your new network within 30 days and they'll port your number, which automatically closes the VOXI plan. If you don't want to keep the number, request a **STAC** instead.

Can I pause my VOXI plan instead of cancelling?

Not really — VOXI has no dedicated pause feature. Cancelling and later resubscribing is effectively the 'pause': your line is held for around 6 months, and if you don't restart within that window the number is released and you'll need a new SIM. If you just want to cut cost temporarily, switch to the £10 plan rather than cancel to keep the number safe.

What if I never activate my VOXI SIM — will they still charge me?

Yes, potentially. If you paid a first month at checkout, VOXI has your card details and the 30-day cycle can trigger. MoneySavingExpert forum advice is to actively cancel via your account (or webchat if you can't sign in) and get written confirmation. Don't rely on 'never activating' the SIM as a cancellation — the payment authority survives.

How do I return a VOXI phone within the 14-day cooling-off period?

Contact VOXI via webchat to request a return within 14 days of receiving the handset. Per VOXI's own terms: you cannot partially return an order — if you bought the SIM and handset together, both must go back. Refunds to PayPal or the original card are commonly reported to take several weeks; Trustpilot reviewers report needing formal complaints to unstick them.

How do I contact VOXI customer service?

VOXI's only official support channel is the **Chat to VOXI** AI chatbot at voxi.co.uk/contact-us, which escalates to a human agent. There is no advertised phone number or support email. Users also report success DMing @VOXI on X/Twitter, Instagram, and Facebook (@vodafoneUK handles VOXI social replies). For formal complaints, request the Customer Complaints Code and ask to be escalated — VOXI aims to resolve complaints within 5 days.

What if VOXI ignores my cancellation or won't refund me?

First, put the complaint in writing via webchat and ask for a case reference under the VOXI Customer Complaints Code (they aim for 5-day resolution). If unresolved after 8 weeks or you receive a deadlock letter, escalate free of charge to **CISAS** (Communications and Internet Services Adjudication Scheme). If you paid by credit card and the amount is over £100, your card issuer may be liable under Section 75 of the Consumer Credit Act.

Why is VOXI still taking money after I cancelled?

This is a recurring complaint on Trustpilot and PissedConsumer — customers report duplicate payments, charges after 'opt out', and refunds authorised but never paid. Fix it in three steps: (1) screenshot the cancellation confirmation in My Plans; (2) request a refund in webchat citing the transaction date; (3) if unresolved within 14 days, raise a chargeback with your bank and a formal complaint under the VOXI Customer Complaints Code.

Will I lose my VOXI number if I cancel?

Not immediately. After you cancel, VOXI holds the line for approximately 6 months — you can resubscribe with the same SIM inside that window and keep the number. If more than 6 months pass without reactivation, the number is disconnected and you'll need a new SIM (and new number) if you return. To move the number to another network instead, request a PAC before cancelling.

Can I cancel VOXI via the app or only the website?

VOXI doesn't have a full self-service app — account management (including cancellation) is done through the signed-in web account at voxi.co.uk. The **My Plans** dashboard is where the Cancel Plan button lives. If you can't sign in (OTP issues are widely reported), the fallback is webchat at voxi.co.uk/contact-us, or DM VOXI on Facebook/X, which the Vodafone Social Media team monitors.

UNRATED TO CANCEL

How to Cancel VOXI Without the Webchat Wait.

VOXI typically charges £10/mo. Here's the fastest way to cancel and what to expect.

Last verified yesterday · data refreshes daily · 5 sources cited

The fastest way

VOXI runs 30-day rolling SIM plans with no contract. Sign in at voxi.co.uk, open 'My Plans', pick your plan and hit 'Cancel Plan' — future payments stop. There's no cancellation email; use the webchat at voxi.co.uk/contact-us for refunds. Handsets get a 14-day cooling-off window.

£10/motypical charge

£120/yrif you keep paying

Or let yoink do it for you.

30 seconds. AI emails VOXI, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@voxi.co.uk — the standard route for VOXI.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi VOXI team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

VOXI plans you can cancel

£10 SIM Plan (Unlimited Social + 60GB)
30-day rolling plan; cancel anytime in My Plans before next renewal to avoid the next £10 charge.
£10.00/mo
£12 SIM Plan (Unlimited Social + Music)
30-day rolling; opt out any time from account dashboard.
£12.00/mo
£15 SIM Plan (Unlimited Social, Music + Video, 140GB)
30-day rolling; reverts to 25GB after 30/09/26 promo ends.
£15.00/mo
£20 Unlimited Plan
30-day rolling; no exit fee.
£20.00/mo
Phone Plan (device + SIM, PayPal Credit 12–36 months)
14-day cooling-off applies to handset orders — if you return within 14 days you MUST return the SIM and handset together, no partial returns.

VOXI’s refund policy

VOXI SIM plans are 30-day rolling with no contract, so cancelling in your account stops the next renewal — you won't be charged again. If you've already paid for a plan you didn't use, you can request a refund of remaining credit and unused bundles via webchat within 60 days of leaving. Handset orders bought online get the statutory 14-day cooling-off period, but you must return the SIM and phone together — no partial returns. Refunds via chat are widely reported to take 2 weeks to 2 months in practice.

“You cannot partially return an order; if you purchase both SIM and handset together and wish to return within 14 day cooling off period, you must return both.”
— VOXI terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated VOXI refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling VOXI

Based on 5 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Phoning a customer service hotline — VOXI has no real inbound call centre — the number redirects you to online chat. Reviewers report the helpline is effectively unusable for cancellations or refunds.
✕ Emailing a support inbox — VOXI publishes no customer-service email address; the /contact-us page only offers the AI chatbot. All promo emails on the site belong to third-party fulfilment partners, not support.
✕ Just letting the plan lapse without cancelling — MoneySavingExpert forum advice is to actively cancel in-account and get an acknowledgement; VOXI has your card on file and will attempt the next 30-day charge unless you opt out.
✕ Using the VOXI complaints web page — Multiple Trustpilot reviewers report the in-account complaints link returns a 404 or black screen, forcing you back into webchat.
✕ Cancelling via the MyVodafone app — VOXI accounts are separate from Vodafone accounts — MyVodafone explicitly rejects VOXI customers even after their plan is cancelled.

How VOXI will try to keep you

VOXI may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Agent offers to downgrade you to the cheapest £10 plan instead of cancelling to 'keep the account active'”
You say: I don't want to keep the line active — please cancel the plan entirely and confirm no further payments will be taken. If you're unable to do this in chat, please escalate to your complaints team under the VOXI Customer Complaints Code.
They’ll say: “Agent redirects you to a Vodafone SIM plan at a similar price when you complain about network issues”
You say: The Vodafone offer uses the same network I'm having problems with, so it doesn't resolve the issue. Please process my cancellation and refund the unused portion of my current 30-day plan.
They’ll say: “Refund 'authorised' in chat but never paid — repeated follow-ups required”
You say: I have chat transcripts confirming refund authorisation on [date]. It has now been [X] working days without payment. Please provide a payment reference today or I'll escalate under the VOXI Customer Complaints Code and, after 8 weeks, to CISAS.
They’ll say: “Being told to contact PayPal (or your bank) because 'the refund left our side'”
You say: Under the Consumer Rights Act, the refund is VOXI's responsibility until it reaches my account. Please provide the ARN or transaction reference so I can trace it, or reprocess the refund.
They’ll say: “Chat agent asks you to repeat security details across multiple sessions to stall”
You say: I've already completed security in reference [chat ID]. Please read the previous transcript on my account rather than re-verifying — I want the cancellation and refund closed in this session.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires VOXI to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires VOXI to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of VOXI’s own policy.
Consumer Rights Act 2015
Services must be as described.
If VOXI’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. VOXI must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when VOXI’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; VOXI has ~45 days to defend.

Common questions about cancelling VOXI

Sign in to your account at voxi.co.uk, open **My Plans**, select the active plan and click **Cancel Plan**. VOXI confirms you'll be opted out and no further payments will be taken. Because plans are 30-day rolling with no contract, there's no exit fee and no notice period beyond your current billing cycle. Keep the SIM — your line stays reservable for around 6 months in case you resubscribe.