Can I get a refund from VOXI after I've left?

Yes, if you left VOXI within the past 60 days you can request a refund of remaining credit and unused bundles. There's no email; you have to open the **Chat to Us** webchat from voxi.co.uk/contact-us, ask for a refund, and pass security. Trustpilot reviews warn refunds are frequently 'authorised' but delayed for weeks, so save the chat transcript and follow up in writing.

Is there a VOXI cancellation fee?

No. VOXI SIM plans are 30-day rolling with no contract, so there's no early-termination charge, you simply won't be billed for the next 30-day cycle once you cancel. If you bought a handset on a PayPal Credit phone plan, the device finance is separate from the SIM and continues until paid off; only the SIM subscription is cancellable at will.

What if I never activate my VOXI SIM, will they still charge me?

Yes, potentially. If you paid a first month at checkout, VOXI has your card details and the 30-day cycle can trigger. MoneySavingExpert forum advice is to actively cancel via your account (or webchat if you can't sign in) and get written confirmation. Don't rely on 'never activating' the SIM as a cancellation, the payment authority survives.

How do I return a VOXI phone within the 14-day cooling-off period?

Contact VOXI via webchat to request a return within 14 days of receiving the handset. Per VOXI's own terms: you cannot partially return an order, if you bought the SIM and handset together, both must go back. Refunds to PayPal or the original card are commonly reported to take several weeks; Trustpilot reviewers report needing formal complaints to unstick them.

What if VOXI ignores my cancellation or won't refund me?

First, put the complaint in writing via webchat and ask for a case reference under the VOXI Customer Complaints Code (they aim for 5-day resolution). If unresolved after 8 weeks or you receive a deadlock letter, escalate free of charge to **CISAS** (Communications and Internet Services Adjudication Scheme). If you paid by credit card and the amount is over £100, your card issuer may be liable under Section 75 of the Consumer Credit Act.

Why is VOXI still taking money after I cancelled?

This is a recurring complaint on Trustpilot and PissedConsumer, customers report duplicate payments, charges after 'opt out', and refunds authorised but never paid. Fix it in three steps: (1) screenshot the cancellation confirmation in My Plans; (2) request a refund in webchat citing the transaction date; (3) if unresolved within 14 days, raise a chargeback with your bank and a formal complaint under the VOXI Customer Complaints Code.

REFUND GUIDE

How to Get a VOXI Refund After Cancelling.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for VOXI.

Last verified 18 Jul 2026 against VOXI’s own Terms · UK, US, and EU rights covered below

The short answer

VOXI SIM plans are 30-day rolling with no contract, so cancelling in your account stops the next renewal, you won't be charged again. If you've already paid for a plan you didn't use, you can request a refund of remaining credit and unused bundles via webchat within 60 days of leaving. Handset orders bought online get the statutory 14-day cooling-off period, but you must return the SIM and phone together, no partial returns. Refunds via chat are widely reported to take 2 weeks to 2 months in practice.

Or let yoink chase the refund.

30 seconds to set up. yoink emails VOXI, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What VOXI actually says

“You cannot partially return an order; if you purchase both SIM and handset together and wish to return within 14 day cooling off period, you must return both.”
, verbatim from VOXI’s terms

14-day cancellation windowPro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a VOXI refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note VOXI’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with VOXI for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any VOXI subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail VOXI can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, VOXI has ~45 days to defend. Works regardless of where VOXI is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a VOXI charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If VOXI is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customerdataquery@vodafone.com, the route yoink has verified actually gets read for VOXI.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi VOXI team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for VOXI

Sign in to your account at voxi.co.uk, open **My Plans**, select the active plan and click **Cancel Plan**. VOXI confirms you'll be opted out and no further payments will be taken. Because plans are 30-day rolling with no contract, there's no exit fee and no notice period beyond your current billing cycle. Keep the SIM, your line stays reservable for around 6 months in case you resubscribe.