Does viral.app have a free trial and will it auto-renew?

Yes, viral.app advertises a **7-day free trial** with 'Pay $0 today · Cancel anytime' on the homepage. A credit card is required up-front and the trial auto-converts to the paid plan at day 7 unless cancelled. The Terms are explicit: viral.app does **not** refund forgotten-trial charges, so set a calendar reminder for day 6 and cancel from Settings → Billing before the conversion timestamp.

Will I lose my creator tracking data if I cancel viral.app?

viral.app hasn't published a formal data-retention policy for cancelled accounts, but the Terms classify stored data as 'Customer-entered data' that the Provider holds for the contract duration. Export everything **before** cancelling: use the CSV export, API, or n8n integration to pull campaign reports, creator rosters, payout history and tracked-video analytics. Once the subscription lapses, dashboard access ends and re-importing into a future plan isn't guaranteed.

Is there a cancellation fee on viral.app?

No cancellation fee is mentioned in viral.app's Terms or pricing pages. The homepage explicitly says **'Cancel anytime'** alongside the trial CTA, and the Terms confirm cancellation simply prevents the next renewal, there is no early-termination penalty for monthly plans. Annual plans (Pro $948, Ultra $2,868, Scale $399/mo) are paid in advance and you lose the remaining months, but viral.app doesn't charge an additional exit fee on top.

Can I pause my viral.app subscription instead of cancelling?

viral.app's public Terms and pricing pages don't document a pause option, the only path described is cancel or downgrade, both effective at the end of the current billing period. If you're between campaigns, a practical workaround is to downgrade from Ultra/Scale to the cheapest active plan (Basic at $24.99/mo on the SaaS listing) and upgrade back when needed. Ask hello@viral.app directly; account-level pauses are sometimes offered as a retention save.

How do I cancel viral.app via the website vs the app?

viral.app is a browser-based SaaS, the Terms state 'Use is limited to browser-based access', so all cancellations happen on the web at viral.app under Settings → Billing. There is no iOS or Android app subscription to manage via Apple/Google. If you bought through a partner reseller or signed an Enterprise order form, cancellation routes through your account manager or by emailing hello@viral.app.

What if viral.app ignores my cancellation request?

Re-send your cancellation to **hello@viral.app** with the original email forwarded inline, a clear subject line ('Second notice: cancel subscription, account [email]'), and a 7-day deadline to confirm. The Provider is FMD Labs GmbH (Ernst-Haeckel-Platz 5/6, 07745 Jena, HRB 523255), under German B2B contract law a written cancellation notice to that registered address is binding. As a last resort, dispute the next renewal charge with your card issuer as a 'subscription cancelled, charged anyway' chargeback.

Can I downgrade my viral.app plan instead of cancelling?

Yes. The Terms treat downgrades the same as cancellations, they take effect at the end of the current billing period, with no refund or credit for the higher tier you've already paid. Pricing tiers run Basic $24.99 → Pro $79 → Ultra $239 → Scale $399 per month. Switch in Settings → Billing; the new lower price applies from the next renewal. This is a useful middle ground if you still need viral video library access but don't need the full Ultra/Scale seat count.

Why am I still being charged after cancelling viral.app?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my viral.app account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel viral.app Before the 7-Day Trial.

Q: Does viral.app charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel viral.app and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, terms, page-emails, web-search

The fastest way

Cancel viral.app inside Settings → Billing; cancellation takes effect at the end of the current billing period with no pro-rata refund. If the dashboard fails, email hello@viral.app (subject: 'Cancel my viral.app subscription, [account email]'). Trial users must cancel before day 7 to avoid the auto-charge.

Or let yoink do it for you.

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The 4-step cancellation

Email the verified address
support@viral.app, the standard route for viral.app.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi viral.app team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

viral.app plans you can cancel

Pro Plan
Cancel anytime; access continues until the end of the paid period.
$79.00/mo
Ultra Plan
Cancel anytime; downgrade/cancellation effective at end of current billing period.
$239.00/mo
Scale Plan
Cancel anytime; takes effect end of current billing period.
$399.00/mo
Enterprise
Custom contract terms; cancellation governed by written agreement.

viral.app’s refund policy

viral.app's Terms state all fees are non-refundable and cancellation only stops the next renewal, you keep access until the period ends but get no pro-rata credit. The only carve-out is a price change mid-period (pro-rata refund) or the brand's separately-publicised 7-day money-back guarantee for new subscribers. Free-trial users must cancel before day 7 or the paid plan starts with no refund for forgetting. Note: the service is sold B2B only, so consumer protections may not apply.

“Except as expressly stated in these Terms, including under Price Changes, or as required by applicable law, all fees paid for viral.app are non-refundable, and no credits will be issued. Cancellation or downgrade of a subscription takes effect at the end of the current billing period and does not entitle the Customer to a refund or credit for unused time.”
, viral.app terms

7-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated viral.app refund guide , same data, but framed around the policy + escalation paths.

Does viral.app charge a cancellation fee?

viral.app’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling viral.app

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Requesting a pro-rata refund for unused months, Terms explicitly state cancellation does not entitle the Customer to a refund or credit for unused time.
✕ Refund because you forgot to cancel the trial, Terms: 'the Provider does not issue refunds merely because the Customer forgot to cancel the trial or did not actively use the service after the conversion.'
✕ Invoking UK/EU consumer cancellation rights, Terms restrict the service to business customers under §14 BGB; consumers are explicitly excluded and no contract is formed.
✕ Stopping a payout dispute via viral.app, Terms clarify viral.app is not a payment institution and forwards instructions to third-party providers (e.g. Talentir) who are solely responsible.

Cancelled viral.app but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from viral.app, treat it as not cancelled. Email support@viral.app referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on viral.app’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some viral.app plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if viral.app charges again.

How viral.app will try to keep you

viral.app may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to downgrade rather than cancel (Pro → Basic, Ultra → Pro)”
You say: Decline politely: 'I need the subscription fully cancelled at the end of this billing period as per your Terms, please confirm in writing to this email.'
They’ll say: “Point to the 7-day money-back guarantee as 'already used'”
You say: Reply: 'Your May 2025 launch post states a 7-day money-back guarantee, no questions asked. I'm within that window, please process the refund to the original card.'
They’ll say: “Cite non-refundable clause to block any refund request”
You say: Counter: 'Your Terms reserve refunds where required by applicable law. Under UK CRA 2015 / EU CRD I'm a consumer-equivalent for this purchase and request a refund of the unused portion.' (Use only if you genuinely signed up as a personal user, not a business.)
They’ll say: “Mid-cycle price increase locking you in”
You say: Invoke their own clause: 'Per your Price Changes section, I'm terminating effective the day before the new price takes effect and require a pro-rata refund of the unused prepaid portion.'

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires viral.app to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; viral.app has ~45 days to defend.

Delete your viral.app account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in viral.app’s account settings, email support@viral.app with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling viral.app

Sign in at viral.app, open **Settings → Billing** and choose **Cancel subscription**. The cancellation is effective at the end of your current billing period, you keep access until then. If the in-app option is missing (common on Enterprise contracts), email **hello@viral.app** with subject 'Cancel my viral.app subscription, [account email]'. Keep the confirmation email; viral.app's Terms only honour cancellations that stop the next renewal, so timing matters.

Money-back questions (windows, pro-rata, chargebacks) are covered in the viral.app refund guide. Need a human for something else entirely? The viral.app contact guide lists every channel that actually answers.