Can I get a refund from viral.app after being charged?

Generally no. The Terms state 'all fees paid for viral.app are non-refundable, and no credits will be issued.' The exceptions are: (1) a mid-period price change, you can terminate and receive a pro-rata refund; (2) the publicly advertised **7-day money-back guarantee** on new subscriptions (referenced in their May 2025 launch post); (3) where applicable consumer law overrides the Terms. Email hello@viral.app citing the specific carve-out that applies to your situation.

Is there a cancellation fee on viral.app?

No cancellation fee is mentioned in viral.app's Terms or pricing pages. The homepage explicitly says **'Cancel anytime'** alongside the trial CTA, and the Terms confirm cancellation simply prevents the next renewal, there is no early-termination penalty for monthly plans. Annual plans (Pro $948, Ultra $2,868, Scale $399/mo) are paid in advance and you lose the remaining months, but viral.app doesn't charge an additional exit fee on top.

What if viral.app ignores my cancellation request?

Re-send your cancellation to **hello@viral.app** with the original email forwarded inline, a clear subject line ('Second notice: cancel subscription, account [email]'), and a 7-day deadline to confirm. The Provider is FMD Labs GmbH (Ernst-Haeckel-Platz 5/6, 07745 Jena, HRB 523255), under German B2B contract law a written cancellation notice to that registered address is binding. As a last resort, dispute the next renewal charge with your card issuer as a 'subscription cancelled, charged anyway' chargeback.

Can I downgrade my viral.app plan instead of cancelling?

Yes. The Terms treat downgrades the same as cancellations, they take effect at the end of the current billing period, with no refund or credit for the higher tier you've already paid. Pricing tiers run Basic $24.99 → Pro $79 → Ultra $239 → Scale $399 per month. Switch in Settings → Billing; the new lower price applies from the next renewal. This is a useful middle ground if you still need viral video library access but don't need the full Ultra/Scale seat count.

Does the 7-day money-back guarantee still apply?

viral.app's official launch blog post (May 20, 2025) states 'we offer a 7-day money-back guarantee, no questions asked.' This isn't repeated in the current Terms, which call all fees non-refundable, so support agents may push back. Quote the launch post verbatim when emailing hello@viral.app and request the refund within 7 days of your first charge, that's the cleanest path to a refund outside of a price-change termination.

REFUND GUIDE

How to Get a viral.app Refund Despite 'Non-Refundable'.

Inside 7 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for viral.app.

Last verified 16 Jun 2026 against viral.app’s own Terms · UK, US, and EU rights covered below

The short answer

viral.app's Terms state all fees are non-refundable and cancellation only stops the next renewal, you keep access until the period ends but get no pro-rata credit. The only carve-out is a price change mid-period (pro-rata refund) or the brand's separately-publicised 7-day money-back guarantee for new subscribers. Free-trial users must cancel before day 7 or the paid plan starts with no refund for forgetting. Note: the service is sold B2B only, so consumer protections may not apply.

Or let yoink chase the refund.

30 seconds to set up. yoink emails viral.app, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What viral.app actually says

“Except as expressly stated in these Terms, including under Price Changes, or as required by applicable law, all fees paid for viral.app are non-refundable, and no credits will be issued. Cancellation or downgrade of a subscription takes effect at the end of the current billing period and does not entitle the Customer to a refund or credit for unused time.”
, verbatim from viral.app’s terms

7-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a viral.app refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note viral.app’s own policy works on a 7-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a viral.app charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If viral.app made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, viral.app has ~45 days to defend. Works regardless of where viral.app is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with viral.app for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail viral.app can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If viral.app is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@viral.app, the route yoink has verified actually gets read for viral.app.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi viral.app team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for viral.app

Yes, viral.app advertises a **7-day free trial** with 'Pay $0 today · Cancel anytime' on the homepage. A credit card is required up-front and the trial auto-converts to the paid plan at day 7 unless cancelled. The Terms are explicit: viral.app does **not** refund forgotten-trial charges, so set a calendar reminder for day 6 and cancel from Settings → Billing before the conversion timestamp.