Can I cancel Verisure by email?

Verisure's own FAQ explicitly says: *'You cannot cancel your account via email or SMS.'* The phone call is the trigger that starts the cancellation file. However, **always follow up the call with an email** to customersupport@verisure.co.uk so you have a dated paper trail — multiple JustAnswer threads describe Verisure 'closing' cancellation requests and resetting the notice clock, and a written record protects you.

How long is the Verisure contract / minimum term?

Verisure's published FAQ states a **minimum contract length of 12 months**. In practice, third-party guides and Reddit users report longer initial fixed terms — commonly 24, 36 or 48 months — depending on the package and any promotional discount. Your individual agreement is the source of truth: check the Members Area at customers.verisure.co.uk or ask the agent to read out the term end-date before you cancel.

How much does it cost to cancel Verisure early?

Verisure does not publish a flat cancellation fee. If you leave inside the initial fixed term, the standard position is that you pay the **remaining monthly fees** for the months left on the contract — which can run into four figures on a 36–48 month deal. Outside the fixed term the contract typically rolls over and a written notice period (often 30–90 days) applies. If you're within 14 days of signing an off-premises or distance sale, the Consumer Contracts Regulations 2013 give you a free exit.

Will Verisure refund me if I cancel?

There is no published satisfaction guarantee. Refunds are largely limited to: (1) cancellations inside the 14-day cooling-off window, (2) months billed *after* a cancellation has been formally accepted (Reddit users report direct debits running past the end date and needing to be reclaimed), and (3) goodwill credits for service failures — Trustpilot reviews show Verisure tends to offer small monthly reductions rather than full refunds when equipment fails. Always escalate refund disputes via Resolver and ultimately the Ombudsman.

Do I have to return the Verisure equipment?

Yes. Verisure leases the equipment — *'Equipment remains property of Verisure'* — so the control panel, sensors, cameras and any LockGuard or ZeroVision units must be returned or collected after cancellation. Holding on to kit, or losing items, can trigger additional charges. Most users wait for Verisure to arrange a technician visit rather than posting equipment back.

What is the notice period for Verisure?

Verisure does not publish a single standard notice period — it's set in your individual agreement and commonly falls between **30 and 90 days** before the next renewal date. Reddit and JustAnswer users have reported being told 2-, 3- and even 6-month notice periods for residential and business contracts. Miss the window and the contract typically auto-renews. Phone 0333 200 9000 and ask the agent to confirm both the notice period and the renewal date in writing before you formally cancel.

Can I cancel Verisure within the 14-day cooling-off period?

Yes — if you signed at home, online or over the phone, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel a service contract without penalty. The clock starts on the **day the contract is made**, not the day of installation. Phone 0333 200 9000 immediately to state you're exercising your cooling-off right, then send written confirmation the same day to customersupport@verisure.co.uk. Keep a record of the call time.

What if Verisure ignores my cancellation?

Multiple JustAnswer and Trustpilot threads describe Verisure 'losing' or 'closing' cancellation requests so the notice period restarts. Defence: (1) put every request in writing to customersupport@verisure.co.uk, (2) after 5 working days with no resolution escalate to directorsoffice@verisure.co.uk, (3) file via Resolver to formally log the complaint, and (4) escalate to CISAS / the Ombudsman after 8 weeks of deadlock. Do **not** simply cancel the direct debit — it puts the account into arrears.

Can I pause my Verisure subscription instead of cancelling?

Verisure doesn't advertise a formal pause option. The agent on the retention call may offer a temporary discount or a few months of reduced billing in exchange for staying — but the contract term itself keeps running. If you're moving house, ask about transferring the system to the new address; that's the only published way to keep the account active without paying for an unused property.

Can someone else cancel Verisure on my behalf?

No. Verisure's policy states: *'Only the account holder can cancel the account, in order to protect the security of your property.'* If the account holder is unavailable (illness, bereavement, abroad), call 0333 200 9000 and explain — Verisure can usually accept a Power of Attorney or death certificate to authorise a third party.

How do I cancel Verisure if my contract is through EE?

EE-bundled Verisure is a recurring headache on the EE Community forum — agents bounce customers between EE and Verisure. The current EE guidance is that if Verisure was purchased alongside your mobile contract, EE handles the cancellation and billing while Verisure handles technical queries. Start with EE on 150 (or 0800 956 6000), but also call Verisure on 0333 200 9000 to log the cancellation on their side too. Note that the 24-month minimum term and early-termination fee still apply.

UNRATED TO CANCEL

How to Cancel Verisure.

Here's the fastest way to cancel Verisure and what to expect.

Last verified today · data refreshes daily · 3 sources cited

The fastest way

To cancel Verisure UK, the account holder must phone 0333 200 9000 (Mon–Fri 9am–6pm) — you cannot cancel by email, SMS or app. Follow up in writing to customersupport@verisure.co.uk with subject 'Cancellation of Verisure contract – account [number]'. Allow 5 working days for a response; equipment must be returned.

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The 4-step cancellation

Email the verified address
customersupport@verisure.co.uk — yoink-verified working email for Verisure (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Verisure team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Verisure’s refund policy

Verisure does not publish a money-back guarantee. Your strongest refund route is the 14-day statutory cooling-off period under the Consumer Contracts Regulations 2013, which starts from the day the contract is signed (not installation day) when the deal was agreed at home, online or by phone. Outside that window, leaving inside the minimum term usually means paying the remaining monthly fees as an early-termination charge. After the fixed term, the contract rolls over and a written notice period (commonly 30–90 days) applies — miss it and you auto-renew.

“In order to cancel your Verisure subscription please contact us by telephone on: 0333 200 9000 Please Note: Only the account holder can cancel the account, in order to protect the security of your property.”
— Verisure terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Verisure refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Verisure

Based on 3 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling by email, SMS or in-app message — Verisure's own FAQ states you cannot cancel via email or SMS — only a phone call from the account holder is accepted as the initiating step.
✕ Stopping the direct debit to force cancellation — The contract stays live; missed payments push the account into arrears and can trigger debt-collection action while the notice period continues to run.
✕ Asking someone other than the account holder to cancel — Verisure refuses to process the request — only the named account holder can cancel, for security reasons.
✕ Cancelling through EE (if bundled) instead of Verisure — Customers report being bounced between EE and Verisure; the Verisure subscription itself must ultimately be closed with Verisure even when billed via EE.
✕ Assuming the kit is yours to keep — Verisure leases the equipment — the panel, sensors and cameras must be returned or collected, and missing items trigger additional charges.

How Verisure will try to keep you

Verisure may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Save-call offers a discount or pauses billing for a few months”
You say: Decline the discount in writing and restate that you want a formal cancellation logged today, with a written confirmation of the effective end date and final balance. Ask for the cancellation reference number on the call.
They’ll say: “Agent says cancellation request is 'closed' and the notice clock has to restart”
You say: Reddit/JustAnswer users report this exact tactic. Send a follow-up email to customersupport@verisure.co.uk quoting the original call date and the Consumer Rights Act 2015 (s.62) — a notice period only runs once and cannot be reset by Verisure unilaterally.
They’ll say: “Citing a 3, 6 or even 12-month notice period buried in the fine print”
You say: Ask Verisure to point to the exact clause and date you agreed it. Unfair or non-transparent terms are not binding under Part 2 of the Consumer Rights Act 2015. If they refuse to budge, escalate to directorsoffice@verisure.co.uk and then file with the Ombudsman.
They’ll say: “Quoting a four-figure early-termination charge for the remainder of a 36–48 month term”
You say: Check whether you're within 14 days of signing — if the sale was off-premises, online or by phone, the cooling-off right beats the term entirely. Otherwise ask for the charge broken down; a charge equal to the full remaining monthly fees can be challenged as a penalty rather than a genuine pre-estimate of loss.
They’ll say: “Telling you a technician must visit before cancellation is processed”
You say: Confirm the cancellation in writing the same day you phone — equipment collection is a separate step and shouldn't delay the formal end date of your contract.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Verisure to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Verisure to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Verisure’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Verisure’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Verisure must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Verisure’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Verisure has ~45 days to defend.

Common questions about cancelling Verisure

Only the account holder can cancel, and Verisure will only accept the request initiated **by phone on 0333 200 9000** (Mon–Fri 9am–6pm). You cannot cancel by email, SMS or in the app. After the call, send a written follow-up to **customersupport@verisure.co.uk** quoting your account number, the date you called and the agent's name, and ask for a written confirmation of the effective cancellation date and final balance. Allow up to 5 working days for the complaints/cancellations team to respond.