Will Verisure refund me if I cancel?

There is no published satisfaction guarantee. Refunds are largely limited to: (1) cancellations inside the 14-day cooling-off window, (2) months billed *after* a cancellation has been formally accepted (Reddit users report direct debits running past the end date and needing to be reclaimed), and (3) goodwill credits for service failures, Trustpilot reviews show Verisure tends to offer small monthly reductions rather than full refunds when equipment fails. Always escalate refund disputes via Resolver and ultimately the Ombudsman.

Do I have to return the Verisure equipment?

Yes. Verisure leases the equipment, *'Equipment remains property of Verisure'*, so the control panel, sensors, cameras and any LockGuard or ZeroVision units must be returned or collected after cancellation. Holding on to kit, or losing items, can trigger additional charges. Most users wait for Verisure to arrange a technician visit rather than posting equipment back.

Can I cancel Verisure within the 14-day cooling-off period?

Yes, if you signed at home, online or over the phone, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel a service contract without penalty. The clock starts on the **day the contract is made**, not the day of installation. Phone 0333 200 9000 immediately to state you're exercising your cooling-off right, then send written confirmation the same day to customersupport@verisure.co.uk. Keep a record of the call time.

How do I cancel Verisure if my contract is through EE?

EE-bundled Verisure is a recurring headache on the EE Community forum, agents bounce customers between EE and Verisure. The current EE guidance is that if Verisure was purchased alongside your mobile contract, EE handles the cancellation and billing while Verisure handles technical queries. Start with EE on 150 (or 0800 956 6000), but also call Verisure on 0333 200 9000 to log the cancellation on their side too. Note that the 24-month minimum term and early-termination fee still apply.

REFUND GUIDE

How to Get a Verisure Refund After Cancelling.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Verisure.

Last verified 29 Jun 2026 against Verisure’s own Terms · UK, US, and EU rights covered below

The short answer

Verisure does not publish a money-back guarantee. Your strongest refund route is the 14-day statutory cooling-off period under the Consumer Contracts Regulations 2013, which starts from the day the contract is signed (not installation day) when the deal was agreed at home, online or by phone. Outside that window, leaving inside the minimum term usually means paying the remaining monthly fees as an early-termination charge. After the fixed term, the contract rolls over and a written notice period (commonly 30 to 90 days) applies, miss it and you auto-renew.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Verisure, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Verisure actually says

“In order to cancel your Verisure subscription please contact us by telephone on: 0333 200 9000 Please Note: Only the account holder can cancel the account, in order to protect the security of your property.”
, verbatim from Verisure’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Verisure refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Verisure’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Verisure subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Verisure can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Verisure has ~45 days to defend. Works regardless of where Verisure is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Verisure charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Verisure is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customersupport@verisure.co.uk, the route yoink has verified actually gets read for Verisure.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Verisure team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Verisure

Verisure does not publish a flat cancellation fee. If you leave inside the initial fixed term, the standard position is that you pay the **remaining monthly fees** for the months left on the contract, which can run into four figures on a 36 to 48 month deal. Outside the fixed term the contract typically rolls over and a written notice period (often 30 to 90 days) applies. If you're within 14 days of signing an off-premises or distance sale, the Consumer Contracts Regulations 2013 give you a free exit.

Cancelling rather than claiming money back? See the Verisure cancellation guide. For every other support channel, the Verisure contact guide.