Can I return Unibling contacts?

Yes, but the conditions are strict. Unibling accepts returns **within 14 days of receiving your order**, and the boxes must be **unopened, undamaged, unused and unexpired**. To start a return, email service@unibling.com with your order number. If they accept it, they'll tell you where to send the parcel. They don't provide a return label, so you pay the postage, and the original shipping and insurance aren't refunded. Faulty lenses are handled separately: send photos as soon as you can.

What if my Unibling lenses are faulty or the wrong color?

Unibling's FAQ asks you to contact them **within 24 hours of receiving your lenses**. Email service@unibling.com with clear photos and a description of the problem, such as an off-centre pupil, a misshapen lens or the wrong colour. Some Trustpilot reviewers say support first offered a 50% partial refund. If the item really is defective, you can turn that down and ask for a full refund or a replacement. Keep every email in case you need to dispute the charge later.

Is Unibling a subscription? Will I be charged again?

No. Unibling sells **one-off orders**: yearly, monthly and daily colored lenses, trial sets and accessories. There's no membership or auto-renewing plan in its published policies, so there's nothing recurring to cancel. If you see a repeat charge from Unibling, it's probably a duplicate or a second order. Email service@unibling.com with the transaction details. If you get no answer, ask your card issuer to dispute the unrecognised charge.

Unibling is a real Shopline-based store run from Hong Kong. Its contact page lists KOSMART CO. LIMITED, and its shipping page lists Unicos Technology Limited. It has hundreds of mostly positive Trustpilot reviews. Some automated trust checkers give it a low score, while others rate it safe. The complaints that do come up are about refunds: promised refunds not arriving, partial-refund offers for faulty lenses, and having to pay return postage. Pay by card or PayPal so you can dispute a charge if needed.

Why am I still being charged after cancelling Unibling?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Unibling account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Unibling Order Within 2 Hours.

Q: Does Unibling charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Unibling and what to expect.

Last verified today · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact

The fastest way

Unibling sells one-off lens orders, not subscriptions. To cancel an order, email service@unibling.com within 2 hours of paying, before it's processed. Use the subject "Cancel order #[number]" and include your contact info and reason. They say they reply within 12 hours, and refunds take up to 10 business days. After that, only unopened lenses can be returned, within 14 days.

Or let yoink do it for you.

30 seconds. AI emails Unibling, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Unibling

Phone: Call +852 9344 5071 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email (fastest): Email service@unibling.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: You can only cancel by email within 2 hours of payment, and only before the order is processed. After that, the only option is a 14-day return from delivery for unopened items, at your own shipping cost.

Cancelling a Unibling order by email

Email the verified address
service@unibling.com, yoink-verified working email for Unibling (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Unibling team,

I'd like to cancel my recent Unibling order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Unibling plans you can cancel

1-Year Colored Contact Lenses (one-off purchase)
This is a one-off product, not a subscription, and nothing renews. Sale prices on the site run $17.99, $29.99 against a $42.99, $50.99 list price. You can only cancel by email to service@unibling.com within 2 hours of paying, and only if the order hasn't been processed yet.
Trial Set (1 Eye, 4 Colors)
This is a one-off sample product, not a free trial, and nothing auto-renews. The same 2-hour email cancellation window applies. The scraped sources showed no price.

What happens to what you’ve already paid

Unibling only sells one-off contact lens and accessory orders. There are no subscriptions or recurring charges. To cancel an order, email service@unibling.com within 2 hours of payment, before it's processed, and you'll get a refund within 10 business days. Once an order has been processed, you can return it within 14 days of delivery, but only if it's unopened, undamaged, unused and unexpired. You pay the return postage, original shipping and insurance aren't refunded, and money only goes back to the original payment method. For faulty or wrong-colour lenses, their FAQ asks you to email photos within 24 hours of delivery.

“UNIBLING will be happy to process return item(s) within 14 days starting from the day you have received your order.”
, Unibling terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Unibling refund guide , same data, but framed around the policy + escalation paths.

Does Unibling charge a cancellation fee?

We found no cancellation fee in Unibling’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Unibling

Based on 9 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking to cancel an order more than 2 hours after paying, or after it has been processed, The policy only allows cancellation within 2 hours of payment and before processing. After that you have to go through the return process instead.
✕ Returning lenses you've opened or worn because you don't like them, Returns are limited to items that are unopened, undamaged, unused and unexpired. Opened boxes only qualify if the lenses are faulty, reported with photos.
✕ Expecting a prepaid return label or a refund of return postage, Their FAQ says they don't offer a return label, you pay all return costs, and return shipping isn't refunded.
✕ Asking for the refund to go to a different or new card, Unibling says it only refunds to the original payment method on the original transaction.
✕ Repeated emails asking for a refund on an order that never arrived, Trustpilot reviewers say support kept insisting the parcel was still in transit. Some say they had to go through their bank or card issuer in the end.

Cancelled Unibling but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Unibling, treat it as not cancelled. Email service@unibling.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Unibling’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Unibling charges again.

How Unibling will try to keep you

Unibling may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a 50% partial refund for poor-quality or damaged lenses instead of a full refund”
You say: These lenses were faulty when they arrived, and I've attached photos. Under your own faulty-goods policy, and my statutory rights, I'm asking for a full refund to my original payment method, not a partial one. Please confirm the full amount and the date it will be processed.
They’ll say: “Stalling non-delivery refund requests by saying the parcel is 'still shipping'”
You say: Your shipping policy says to contact you within 30 days of shipment if nothing has arrived, and that you'll fix it within 24 hours. It has now been [X] days with no delivery. Please refund order #[number] in full, or send me carrier proof of delivery to my address within 48 hours. If I don't hear back, I'll raise a dispute with my card issuer.
They’ll say: “Making the customer pay return shipping before any refund is considered, including after a Trustpilot complaint”
You say: The return shipping rule in your policy covers change-of-mind returns. My order was faulty or wrong, so I shouldn't have to pay to send back defective goods. Please give me a prepaid return option or refund me without a return, and confirm in writing.
They’ll say: “Promising a refund and then not sending it”
You say: On [date] you agreed to refund [amount] for order #[number]. Your policy says refunds are processed within 10 business days, and that time has passed. Please send the refund transaction reference today. Otherwise I'll ask my bank or card issuer for a chargeback, using your written promise as evidence.
They’ll say: “Using the 24-hour report window for faulty or wrong-colour lenses to turn down later claims”
You say: Your FAQ asks for faulty items to be reported within 24 hours, but that doesn't override my legal rights for goods that were defective when delivered. I've attached photos of the defect. Please process a refund or replacement.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Unibling has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Unibling’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Unibling’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Unibling must honour it regardless of where they’re headquartered.

Delete your Unibling account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Unibling’s account settings, email service@unibling.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Unibling

Email **service@unibling.com** within **2 hours of paying**, before the order is processed. Include your order number, your contact details and why you're cancelling. A clear subject line like "Cancel order #12345" helps. Unibling says it replies within 12 hours and refunds cancelled orders within **10 business days**. There's no cancel button in your account and no online cancel form, so email is the only official route. Once the 2-hour window has passed or the order has been processed, you'll need to wait for delivery and use the 14-day return process.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Unibling refund guide. Need a human for something else entirely? The Unibling contact guide lists every channel that actually answers.