Can I return Unibling contacts?

Yes, but the conditions are strict. Unibling accepts returns **within 14 days of receiving your order**, and the boxes must be **unopened, undamaged, unused and unexpired**. To start a return, email service@unibling.com with your order number. If they accept it, they'll tell you where to send the parcel. They don't provide a return label, so you pay the postage, and the original shipping and insurance aren't refunded. Faulty lenses are handled separately: send photos as soon as you can.

Do you refund delivery charges if I return something?

No. Unibling's FAQ says it **doesn't refund the cost of return shipping**, and its refund policy says the original shipping fee and insurance aren't refundable either. On a change-of-mind return of unopened lenses, you'll lose both shipping costs. If the lenses arrived faulty or weren't what you ordered, ask for a full refund including shipping. In many regions, consumer law means you shouldn't have to pay to send back defective goods.

What if my Unibling lenses are faulty or the wrong color?

Unibling's FAQ asks you to contact them **within 24 hours of receiving your lenses**. Email service@unibling.com with clear photos and a description of the problem, such as an off-centre pupil, a misshapen lens or the wrong colour. Some Trustpilot reviewers say support first offered a 50% partial refund. If the item really is defective, you can turn that down and ask for a full refund or a replacement. Keep every email in case you need to dispute the charge later.

What happens to my refund if my card is no longer in use?

Unibling's FAQ says it can **only refund to your original account on the original transaction**. If you've cancelled or replaced the card, the refund usually still goes to that card account, and your bank normally passes it on to your new card. Ask your bank to look out for the credit. Unibling won't send the money to a different card or PayPal account.

My refund amount is incorrect, what should I do?

Email service@unibling.com with your order number, the amount you expected, the amount you received and the reason, such as missing items or a discount code that wasn't applied. Their FAQ admits mistakes happen. If the problem is a discount code, they say they'll refund the difference as long as the code is still active. Remember that original shipping and insurance aren't refunded, which can explain a smaller amount on returns.

Is Unibling a subscription? Will I be charged again?

No. Unibling sells **one-off orders**: yearly, monthly and daily colored lenses, trial sets and accessories. There's no membership or auto-renewing plan in its published policies, so there's nothing recurring to cancel. If you see a repeat charge from Unibling, it's probably a duplicate or a second order. Email service@unibling.com with the transaction details. If you get no answer, ask your card issuer to dispute the unrecognised charge.

Unibling is a real Shopline-based store run from Hong Kong. Its contact page lists KOSMART CO. LIMITED, and its shipping page lists Unicos Technology Limited. It has hundreds of mostly positive Trustpilot reviews. Some automated trust checkers give it a low score, while others rate it safe. The complaints that do come up are about refunds: promised refunds not arriving, partial-refund offers for faulty lenses, and having to pay return postage. Pay by card or PayPal so you can dispute a charge if needed.

What if Unibling ignores my refund request?

First, send one firm follow-up to service@unibling.com that quotes their own policy, such as the 10-business-day refund timeline or the 30-day non-delivery rule. You can also call their Hong Kong line, **+852 9344 5071**. Several Trustpilot reviewers say support only responded after they posted a public review. Others went straight to their bank. If there's still no answer, start a chargeback or PayPal dispute and attach your emails and photos as evidence.

REFUND GUIDE

How to Get a Unibling Refund for Faulty Lenses.

Q: How long does a Unibling refund take?

If you cancel within the 2-hour window, Unibling says it processes the refund within **10 business days**. For returns, it inspects the parcel first and then tells you whether the refund is approved. Refunds only go back to the **original payment method**. If your card is no longer active, their FAQ says they can only refund to the original account. If 10 business days have gone by since they confirmed your refund, ask them for the transaction reference.

Unibling refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Unibling’s own Terms · UK, US, and EU rights covered below

The short answer

Unibling only sells one-off contact lens and accessory orders. There are no subscriptions or recurring charges. To cancel an order, email service@unibling.com within 2 hours of payment, before it's processed, and you'll get a refund within 10 business days. Once an order has been processed, you can return it within 14 days of delivery, but only if it's unopened, undamaged, unused and unexpired. You pay the return postage, original shipping and insurance aren't refunded, and money only goes back to the original payment method. For faulty or wrong-colour lenses, their FAQ asks you to email photos within 24 hours of delivery.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Unibling, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Unibling actually says

“UNIBLING will be happy to process return item(s) within 14 days starting from the day you have received your order.”
, verbatim from Unibling’s terms

14-day cancellation windowPro-rata refund: no

How long does a Unibling refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Unibling’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Unibling charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Unibling has ~45 days to defend. Works regardless of where Unibling is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Unibling subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Unibling can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Unibling is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Unibling refund email

Email the right address
Use service@unibling.com, the route yoink has verified actually gets read for Unibling.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Unibling team,

I'm requesting a refund for my Unibling order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Unibling

Email **service@unibling.com** within **2 hours of paying**, before the order is processed. Include your order number, your contact details and why you're cancelling. A clear subject line like "Cancel order #12345" helps. Unibling says it replies within 12 hours and refunds cancelled orders within **10 business days**. There's no cancel button in your account and no online cancel form, so email is the only official route. Once the 2-hour window has passed or the order has been processed, you'll need to wait for delivery and use the 14-day return process.