Will my music be removed from Spotify if I cancel Too Lost?

Not automatically. If you cancel but don't request a takedown, your releases stay live as a non-subscribed account and Too Lost keeps 15% of royalties while paying you 85%. If you want everything pulled from stores, use the **Takedown** function in the Platform *before* terminating per Section 5.1 of the Terms. You can re-subscribe later to return to 100% royalties.

Does Too Lost have a free trial?

No traditional free trial. Too Lost offers a permanent **Free Collaborator** tier (no credit card required) for royalty splits, but distributing your own music requires a paid Artist plan ($2.99/mo or $19.99/yr) or Label plan ($5.99/mo or $35.99/yr). Paid plans auto-renew until cancelled in the Billing page, there's no grace period for refunds on the first charge.

What happens if I stop paying Too Lost?

Your account converts to a non-subscribed status: your releases remain in stores, but Too Lost takes a 15% commission on royalties instead of you keeping 100%. You can re-subscribe at any time to restore the full payout. If you want music completely removed, you must trigger a Takedown before termination per the Terms of Use.

Can I cancel Too Lost via the app instead of the website?

The Terms only reference the **Billing page of the User Portal** as the cancellation route, which is the web dashboard at toolost.com. The iOS/Android app focuses on uploads, analytics, and wallet, billing actions typically redirect to the web portal. If you subscribed through Apple's in-app purchase, you'd cancel through Apple ID > Subscriptions instead; otherwise use the web portal.

Too Lost is a legitimate U.S. company (Too Lost LLC, headquartered in New York) operating since 2018 to 2020, with 300,000+ artists distributed. However, Trustpilot reviews highlight slow approvals, frozen accounts, generic bot-style support, and no refund flexibility, common pain points but not fraud. For routine cancellation, the Billing page works. For unauthorised charges, a card chargeback is the most effective remedy.

Can I pause my Too Lost subscription instead of cancelling?

There's no formal pause feature. The closest equivalent is letting your subscription lapse, your account becomes a **non-subscribed account** that keeps your music in stores while Too Lost takes a 15% commission. You can re-subscribe at any time to return to 100% royalty payout. If you want to stop billing only temporarily, this is the route most users take.

Does cancelling Too Lost delete my royalty balance?

No. Per Section 5.1, on termination Too Lost will *"transfer to You any approved and eligible Net Income balance"*, but only after you've cleared outstanding amounts within five days of notification and complied with the Anti-Fraud Policy. Withdraw your wallet balance via PayPal, Stripe, Venmo, or bank transfer **before** initiating cancellation to avoid any hold periods or disputes.

Why am I still being charged after cancelling Too Lost?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Too Lost account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Too Lost Without Losing Royalties.

Q: Does Too Lost charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Too Lost and what to expect.

Last verified 17 Jun 2026 · data refreshes daily · sources: google-paa, google-paa, web-search

The fastest way

Cancel Too Lost from the Billing page in your User Portal (toolost.com). There are no refunds on subscription fees per their terms, so cancel before renewal. For billing disputes, email support@toolost.com or file a ticket at toolost.com/support/message, subject: 'Cancel subscription + refund request'. Replies typically take several days.

Or let yoink do it for you.

30 seconds. AI emails Too Lost, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
support@toolost.com, the standard route for Too Lost.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Too Lost team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Too Lost plans you can cancel

Collaborator (Free)
No credit card required; downgrade target after paid cancellation.
$0.00/mo
Artist
Cancel anytime via the Billing page of the User Portal.
$2.99/mo
Label
Cancel anytime via the Billing page of the User Portal.
$5.99/mo
Enterprise (B2B)
Custom contracts, termination requires 30 days' notice per Section 5.1.

What happens to what you’ve already paid

Too Lost's terms explicitly state there are no refunds for subscription fees, you can cancel anytime but you won't get a partial refund for the remaining period. Cover-song licensing fees follow EasySong.com's separate refund policy. UK and EU users may still have statutory cancellation rights within 14 days of first purchase if the service hasn't been fully performed. For accidental renewals, opening a card chargeback is often the only practical recovery route since users report waiting up to two months and receiving partial refunds with fees deducted.

“There are no refunds for subscription fees. You may cancel Your subscription at any time via the "Billing" page of the User Portal. For Cover Song Licensing, the refund policy from EasySong.com applies”
, Too Lost terms

0-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Too Lost refund guide , same data, but framed around the policy + escalation paths.

Does Too Lost charge a cancellation fee?

Too Lost’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Too Lost

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Requesting a pro-rata refund mid-cycle, Terms 4.9 state there are no refunds for subscription fees, and Trustpilot reviewers confirm no refund is given even when closing the account days after auto-renewal.
✕ Cancelling by simply emailing support and walking away, Reviewers report support replies are generic/bot-like and tickets go unanswered; cancellation must be actioned inside the Billing page to be effective.
✕ Asking support to apply existing royalty balance toward the plan, A Trustpilot user documented multiple unanswered emails after requesting royalties be used in lieu of card charges.
✕ Removing your music yourself after cancelling to force a refund, Terms require takedown via the Platform's Takedown function before termination; doing it out of order does not unlock a refund.
✕ Expecting a fast refund on cover-song licence fees, Cover Song Licensing refunds are governed by third-party EasySong.com policy, not Too Lost, and users report the process is a 'nightmare' taking up to two months with fees deducted.

Cancelled Too Lost but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Too Lost, treat it as not cancelled. Email support@toolost.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Too Lost’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Too Lost plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Too Lost charges again.

How Too Lost will try to keep you

Too Lost may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Downgrade pitch, keep your music live for free as a 'Non-Subscribed Account' where Too Lost takes 15% of royalties instead of cancelling outright.”
You say: Decline politely: 'I understand non-subscribed accounts earn 85%, I'd still prefer a full cancellation and confirmation in writing. Please action this today and confirm no further charges will be made.'
They’ll say: “Generic 'sorry to hear that' response template pointing back to the support form, with no refund offered.”
You say: Reply: 'A templated reply does not address my request. Under your Terms of Use I am cancelling effective immediately via Billing; under EU/UK consumer law I am also exercising my 14-day withdrawal right where applicable. Please confirm cancellation in writing within 48 hours.'
They’ll say: “Claim the renewal charge 'failed due to insufficient funds' despite the card being debited, then ask you to resubscribe.”
You say: Send your bank statement showing the successful debit, demand the duplicate charge be refunded, and escalate to your card issuer for a chargeback if no resolution within 7 days. Reference BBB complaint precedent.
They’ll say: “Pointing you to EasySong.com for cover-song licence refund requests to slow the loop.”
You say: Open parallel tickets with both Too Lost (for the subscription) and EasySong (for the licence), and cite the verbatim Terms 4.9 clause referring you to EasySong so neither can deflect.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Too Lost to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Too Lost has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Too Lost’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Too Lost’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Too Lost must honour it regardless of where they’re headquartered.

Delete your Too Lost account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Too Lost’s account settings, email support@toolost.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Too Lost

Log in at toolost.com, open the **Billing** page in your User Portal, and cancel from there. The Terms of Use confirm: *"You may cancel Your subscription at any time via the 'Billing' page of the User Portal."* Your music stays live as a non-subscribed account (Too Lost takes 15%) unless you also use the Takedown function. There's no cancellation fee, but no pro-rata refund either.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Too Lost refund guide. Need a human for something else entirely? The Too Lost contact guide lists every channel that actually answers.