Does Too Lost give refunds?

No. Section 4.9 of the Terms states bluntly: *"There are no refunds for subscription fees."* Trustpilot users confirm that even closing the account a few days after auto-renewal yields nothing back. Cover-song licence refunds are routed through EasySong.com and reviewers report waiting nearly two months with fees deducted. If you were auto-renewed without notice, a card chargeback through your bank is often the most reliable path.

Does Too Lost have a free trial?

No traditional free trial. Too Lost offers a permanent **Free Collaborator** tier (no credit card required) for royalty splits, but distributing your own music requires a paid Artist plan ($2.99/mo or $19.99/yr) or Label plan ($5.99/mo or $35.99/yr). Paid plans auto-renew until cancelled in the Billing page, there's no grace period for refunds on the first charge.

What if Too Lost ignores my cancellation or refund email?

Multiple Trustpilot and BBB complaints document Too Lost stopping replies after one generic response. Steps that work: (1) cancel inside the Billing page yourself rather than waiting for support, (2) file a ticket via toolost.com/support/message tagged **Billing and Subscriptions**, (3) open a card chargeback for the disputed charge, (4) file a BBB complaint against Too Lost LLC in New York, past complainants have escalated to the NY Attorney General.

Too Lost is a legitimate U.S. company (Too Lost LLC, headquartered in New York) operating since 2018 to 2020, with 300,000+ artists distributed. However, Trustpilot reviews highlight slow approvals, frozen accounts, generic bot-style support, and no refund flexibility, common pain points but not fraud. For routine cancellation, the Billing page works. For unauthorised charges, a card chargeback is the most effective remedy.

How do I get a refund for a Too Lost cover song licence?

Cover song licence refunds aren't handled by Too Lost directly, the Terms state *"For Cover Song Licensing, the refund policy from EasySong.com applies."* You'll need to contact EasySong.com separately. Reviewers report this process is slow (up to two months) with fees deducted, so open the ticket immediately and keep records. Run a parallel card chargeback if the charge is recent.

REFUND GUIDE

How to Get a Too Lost Refund After Auto-Renewal.

Q: How long does a Too Lost refund take?

When refunds are issued at all (typically duplicate-charge errors or cover-song licence disputes via EasySong), Trustpilot reviewers report Too Lost quoting 7 to 10 days but actually taking up to two months, often with fees deducted. There is no guaranteed window in the Terms. For faster resolution, dispute the charge with your card issuer in parallel, especially for unauthorised auto-renewals.

Inside 0 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Too Lost.

Last verified 17 Jun 2026 against Too Lost’s own Terms · UK, US, and EU rights covered below

The short answer

Too Lost's terms explicitly state there are no refunds for subscription fees, you can cancel anytime but you won't get a partial refund for the remaining period. Cover-song licensing fees follow EasySong.com's separate refund policy. UK and EU users may still have statutory cancellation rights within 14 days of first purchase if the service hasn't been fully performed. For accidental renewals, opening a card chargeback is often the only practical recovery route since users report waiting up to two months and receiving partial refunds with fees deducted.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Too Lost, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Too Lost actually says

“There are no refunds for subscription fees. You may cancel Your subscription at any time via the "Billing" page of the User Portal. For Cover Song Licensing, the refund policy from EasySong.com applies”
, verbatim from Too Lost’s terms

0-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Too Lost refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Too Lost’s own policy works on a 0-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Too Lost charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Too Lost made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Too Lost has ~45 days to defend. Works regardless of where Too Lost is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Too Lost for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Too Lost subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Too Lost can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Too Lost is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@toolost.com, the route yoink has verified actually gets read for Too Lost.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Too Lost team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Too Lost

Log in at toolost.com, open the **Billing** page in your User Portal, and cancel from there. The Terms of Use confirm: *"You may cancel Your subscription at any time via the 'Billing' page of the User Portal."* Your music stays live as a non-subscribed account (Too Lost takes 15%) unless you also use the Takedown function. There's no cancellation fee, but no pro-rata refund either.