Stop Times Tables: Cool Maths Games Charges.

Every way to cancel Times Tables: Cool Maths Games

• Online (fastest): Direct cancel flow: apps.apple.com/account/subscriptions
• Email: Times Tables: Cool Maths Games doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Both subscriptions start with a free trial that converts to paid at the end unless you cancel in the App Store or Google Play first. The trial length isn't published, so check the renewal date shown under Subscriptions.

The email that backs it up

Times Tables: Cool Maths Games won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

1. Email the verified address

   alexanderkrupenkov@gmail.com, the standard route for Times Tables: Cool Maths Games.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Times Tables: Cool Maths Games team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Times Tables: Cool Maths Games plans you can cancel

• Monthly Premium

  This is an auto-renewing App Store subscription ('Full access for all games and no ads in app') that comes with a free trial. Cancel it in iPhone Settings → your name → Subscriptions. The developer cannot cancel it for you. The price varies by storefront: it's listed at $5.99 on the US store and $7.99 on the Canadian store.

  £3.49/mo
• Premium

  This auto-renewing App Store subscription ('Full access to content without ads') also comes with a free trial. The UK store lists it at £19.99 and the US store at $19.99, but the billing period isn't shown on the listing. Cancel it the same way, in Apple ID → Subscriptions.

• Full Access / Premium Access (in-app purchase)

  The UK store lists these in-app purchases at £4.99, £7.99 and £29.99 ('Premium Access'). They don't appear in the app's Subscriptions section, so they look like one-off unlocks with nothing to cancel. The source doesn't confirm this.

What happens to what you’ve already paid

This covers the app's Premium and Monthly Premium subscriptions and its one-off Full Access unlocks, all of which are bought through the App Store or Google Play. The developer (Genioworks / BrainSoft-Apps, Germany) publishes no refund window of its own. Its EULA doesn't mention refunds, and in App Store replies it sends refund requests to Apple. If you were charged on iPhone, request the refund at reportaproblem.apple.com. On Android, request it through Google Play's order history. Emailing info@brainsoft-apps.com is useful as a paper trail, but the developer has said it can't process transactions.

“If the charge continues after canceling, we recommend contacting Apple Support, as only they can manage transactions and issue refunds.”

, Times Tables: Cool Maths Games terms

Asking specifically for money back, not just a cancellation? See the dedicated Times Tables: Cool Maths Games refund guide , same data, but framed around the policy + escalation paths.

Does Times Tables: Cool Maths Games charge a cancellation fee?

We found no cancellation fee in Times Tables: Cool Maths Games’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Times Tables: Cool Maths Games

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Emailing the developer to cancel the subscription, Billing runs through Apple or Google. In public review replies, the developer tells users to cancel in iPhone Settings → Subscriptions and says only Apple can manage transactions.
• ✕ Asking BrainSoft-Apps / Genioworks directly for a refund, The developer's stated position is that only Apple can issue refunds. Its Impressum also says it won't take part in consumer arbitration proceedings.
• ✕ Deleting the app, Removing the app doesn't touch the App Store or Google Play subscription, which keeps renewing until you cancel it in your account's subscription settings. One App Store reviewer said they were still being charged after thinking they had cancelled.
• ✕ Sending written notice to terminate under the EULA, The EULA lets you end the software licence by written notice, but that clause doesn't cover App Store or Google Play billing. Only the store can stop renewals.

Cancelled Times Tables: Cool Maths Games but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Times Tables: Cool Maths Games, treat it as not cancelled. Email alexanderkrupenkov@gmail.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Times Tables: Cool Maths Games’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Times Tables: Cool Maths Games charges again.

How Times Tables: Cool Maths Games will try to keep you

Times Tables: Cool Maths Games may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Long unskippable ads in the free tier push users towards Premium. A Google Play reviewer described an ad of about 2 minutes after each table review.”

  You say: The basic multiplication practice stays free after you cancel. If the ads are the problem, a one-off Full Access unlock may cost less than a recurring subscription. Either way, cancelling Premium is safe.

• They’ll say: “Refund requests get sent back to Apple instead of being handled by the developer.”

  You say: Skip the back-and-forth and go straight to reportaproblem.apple.com → 'I'd like to' → 'Request a refund'. Pick the Times Tables charge and choose a reason. Keep the developer email only as a record.

• They’ll say: “The app is listed as 'Free', with paid content and a subscription with a free trial inside. Reviewers say they didn't realise they'd have to pay.”

  You say: If a free trial turned into a charge you didn't expect, cancel in Subscriptions right away and ask Apple for a refund. Mention in your request that the app was listed as free.

• They’ll say: “Data and rights requests are sent to the in-app support feature instead of email. The privacy policy says email requests may be redirected there.”

  You say: Email info@brainsoft-apps.com anyway so you have a dated written record, and use the in-app support form at the same time.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Times Tables: Cool Maths Games account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Times Tables: Cool Maths Games’s account settings, email alexanderkrupenkov@gmail.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Times Tables: Cool Maths Games

Money-back questions (windows, pro-rata, chargebacks) are covered in the Times Tables: Cool Maths Games refund guide. Need a human for something else entirely? The Times Tables: Cool Maths Games contact guide lists every channel that actually answers.

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