Can I get a refund from Times Tables: Cool Maths Games?

Yes, through the store you paid with, not the developer. For iPhone purchases, sign in at **reportaproblem.apple.com**, choose 'I'd like to' → 'Request a refund', pick a reason and select the Times Tables charge. For Android purchases, request the refund through Google Play's order history. The developer has no refund window of its own and says only Apple can issue App Store refunds. A short email to info@brainsoft-apps.com can still back up your case.

Does deleting Times Tables: Cool Maths Games cancel my subscription?

No. Deleting the app only removes it from your device. Apple or Google Play keeps billing until you cancel the subscription in your account settings: Settings → your name → Subscriptions on iPhone, or Payments & subscriptions in Google Play. Cancel first, then delete the app if you want to. If you deleted it earlier and kept getting charged, cancel now and ask Apple or Google for a refund of the charges you didn't want.

How do I cancel the Times Tables free trial before I'm charged?

Both Premium and Monthly Premium start with a free trial, and they renew automatically into a paid subscription. To avoid the first charge, cancel the trial in Settings → your name → Subscriptions (iPhone) or Google Play → Payments & subscriptions (Android) before it ends. The store listing doesn't say how long the trial is, so check the end date on your Subscriptions screen. Cancel at least a day early to be safe.

How do I contact BrainSoft-Apps about Times Tables: Cool Maths Games?

The developer is Genioworks Consulting & IT-Services UG, which trades as BrainSoft-Apps, in Kerpen, Germany. Its Impressum and privacy policy give **info@brainsoft-apps.com** and the phone number **+49 157 34517168**. The privacy policy says in-app support is its preferred channel. For billing problems, the developer points users to Apple, so email is best kept as a written record while the store handles the refund.

What if Times Tables: Cool Maths Games ignores my cancellation or refund request?

You don't need the developer's cooperation. Cancelling in Apple ID → Subscriptions or Google Play → Subscriptions takes effect straight away, and the store, not the developer, decides refunds. If Apple turns down a refund, you can try Apple Support once more. Disputing the charge with your card issuer is a last resort, because Apple may restrict your App Store account over disputed charges. Note that the developer's Impressum says it won't take part in consumer arbitration, so the store route is the most reliable one.

REFUND GUIDE

How to Get a Times Tables: Cool Maths Games Refund.

Here's what Times Tables: Cool Maths Games actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Times Tables: Cool Maths Games’s own Terms · UK, US, and EU rights covered below

The short answer

This covers the app's Premium and Monthly Premium subscriptions and its one-off Full Access unlocks, all of which are bought through the App Store or Google Play. The developer (Genioworks / BrainSoft-Apps, Germany) publishes no refund window of its own. Its EULA doesn't mention refunds, and in App Store replies it sends refund requests to Apple. If you were charged on iPhone, request the refund at reportaproblem.apple.com. On Android, request it through Google Play's order history. Emailing info@brainsoft-apps.com is useful as a paper trail, but the developer has said it can't process transactions.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Times Tables: Cool Maths Games, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Times Tables: Cool Maths Games actually says

“If the charge continues after canceling, we recommend contacting Apple Support, as only they can manage transactions and issue refunds.”
, verbatim from Times Tables: Cool Maths Games’s terms

Statutory cooling-off: 14 days in UK + EU on new subs

How long does a Times Tables: Cool Maths Games refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Times Tables: Cool Maths Games subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Times Tables: Cool Maths Games can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Times Tables: Cool Maths Games has ~45 days to defend. Works regardless of where Times Tables: Cool Maths Games is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Times Tables: Cool Maths Games charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Times Tables: Cool Maths Games made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Times Tables: Cool Maths Games is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use alexanderkrupenkov@gmail.com, the route yoink has verified actually gets read for Times Tables: Cool Maths Games.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Times Tables: Cool Maths Games team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Times Tables: Cool Maths Games

First check Settings → your name → Subscriptions. If the app shows an expiry date and no Cancel button, the cancellation worked, and the charge may be for the last period or a different Apple ID. Search your email for 'receipt from Apple' to see which account was billed. If the subscription still shows as active, cancel it again. For charges that continue after cancelling, the developer says to contact Apple Support, because only Apple can manage transactions and issue refunds. Request one at reportaproblem.apple.com.