Why has Paddle charged me?

Paddle resells and bills software for thousands of companies, The Edge included. Your statement may say **PADDLE.NET\***, **PADDLE.COM** or **Paddle.com Market Ltd** instead of 'The Edge'. To see what a charge was for, look the transaction up at **paddle.net** with the email you bought with. The same tool lets you cancel the subscription or request a refund. If you truly don't recognise the charge, check whether someone else in your household signed up before you treat it as fraud.

I've cancelled my subscription, why is Paddle still billing me?

There are two common reasons. You may have **more than one subscription** billed by Paddle (for example a second product, or a second account on a different email). Or the cancellation may only have happened in The Edge's own app and not in Paddle's portal. Look up every transaction on paddle.net under each email you use. If a charge came after you cancelled, send your cancellation confirmation to **help@paddle.com** and ask for that charge to be refunded and for written confirmation that nothing else is active.

Is there a cancellation fee for The Edge?

None of the sources we checked mention a cancellation fee for subscriptions billed by Paddle. Cancelling stops future renewals and your access continues until the end of the period you've paid for. You just won't automatically get money back for that period. If you're charged anything extra after cancelling, ask for a refund through paddle.net or **help@paddle.com** and include your cancellation confirmation.

Can I cancel without access to the email I signed up with?

This is the hardest case. Complaints describe recurring charges people couldn't stop because they'd lost the purchase email. Try paddle.net's order lookup with your card details first (the last 4 digits and the charge date). If that fails, email **help@paddle.com** with the exact amounts, dates, card last-4 and statement descriptor, and ask them to find and cancel the subscription. If charges keep coming, ask your card issuer to block future payments to Paddle.

Does Paddle have a phone number?

Paddle doesn't publish a phone line for buyers. Its official route is the assistant at **paddle.net**, which Paddle says solves 94% of queries in minutes, with anything unsolved passed to the human Buyer Support team by email. The phone numbers on complaint-aggregator sites aren't confirmed by Paddle, so don't rely on them. For a paper trail, email **help@paddle.com**, the address Paddle's Buyer Terms give for complaints and disputes.

Will I lose access immediately if I cancel?

Usually not. With Paddle-billed subscriptions, a cancellation takes effect at the **end of your current billing period**, so you keep using The Edge until the date you've paid up to and you aren't charged again. The exception is the EU/UK 14-day withdrawal: if you withdraw and get a refund, your access to the digital content may end straight away.

Why am I still being charged after cancelling The Edge?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my The Edge account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel The Edge Charged via Paddle.net.

Q: Does The Edge charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel The Edge and what to expect.

Last verified today · data refreshes daily · sources: homepage, pricing, terms, contact, terms

The fastest way

Paddle sells and bills The Edge, so cancel through Paddle. Click the 'Manage subscription' link in your Paddle receipt email, or go to paddle.net and look up your order by email or transaction. If that fails, email help@paddle.com with the subject 'Cancel The Edge subscription, [order ID]'. Your access runs until the period ends.

Or let yoink do it for you.

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Every way to cancel The Edge

Online (fastest): Direct cancel flow: paddle.net
Email: Email help@paddle.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Cancel before your renewal date. The cancellation takes effect at the end of the current billing period, and charges already made aren't refunded automatically. The EU/UK 14-day withdrawal right runs from the date of purchase.

The 4-step cancellation

Email the verified address
help@paddle.com, yoink-verified working email for The Edge (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi The Edge team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Paddle is the merchant of record for The Edge, so Paddle's Refund Policy covers The Edge subscription charges and any one-off purchases. Paddle treats every transaction as non-refundable by default, but it can refund at its discretion and must honour legal withdrawal rights. EU/EEA and UK consumers can withdraw within 14 days, though the right can be lost if you started using the product after agreeing to get immediate access. Cancelling only stops the next renewal. It does not refund the charge you've already paid, so ask for the refund separately through paddle.net's 'Request refund' option or by emailing help@paddle.com.

“Unless required by applicable law, all Transactions are non-refundable and non-exchangeable.”
, The Edge terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated The Edge refund guide , same data, but framed around the policy + escalation paths.

Does The Edge charge a cancellation fee?

We found no cancellation fee in The Edge’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling The Edge

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Removing your card or deleting your account in The Edge's own app or website, Paddle holds the subscription and the billing. One Trustpilot reviewer cancelled and removed their card, then was charged for another 3-month term. Cancel in Paddle's portal and keep the confirmation email.
✕ Assuming that cancelling gets you a refund, Paddle's policy treats transactions as non-refundable by default, and cancelling only stops future renewals. You have to make a refund request separately.
✕ Looking up your order on paddle.net with the wrong email address, Trustpilot reviewers say Paddle 'could not find' their transaction. The lookup needs the exact purchase email, or the receipt link, card last-4 or order ID. People who have lost access to the purchase email report being unable to cancel at all.
✕ Calling a Paddle phone number, Paddle publishes no phone line for buyers. Its support runs through the paddle.net assistant and email. The numbers on aggregator sites are unverified, and one of those sites says only about 1% of callers reach a person.

Cancelled The Edge but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from The Edge, treat it as not cancelled. Email help@paddle.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on The Edge’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if The Edge charges again.

How The Edge will try to keep you

The Edge may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “The chatbot says it 'could not find' your transaction”
You say: Give the exact purchase email, the Paddle order or transaction ID from the receipt, the charge date and amount, and your card's last 4 digits (or PayPal transaction ID). Then ask for the request to go to the human Buyer Support team, who reply by email.
They’ll say: “Refund refused as not meeting 'the eligibility criteria outlined in our refund policy'”
You say: Point out that Paddle's Refund Policy says nothing in it limits your mandatory consumer rights. Cite the 14-day withdrawal right if you're in the EU/UK, or point to a faulty or not-as-described product. Then raise a formal complaint at help@paddle.com, which the Buyer Terms name as the complaints address.
They’ll say: “Only the latest month refunded after unauthorised recurring charges”
You say: List every charge with its date and amount, and ask in writing for all of them to be refunded, not just the most recent. If Paddle refuses, tell them you'll dispute the earlier charges with your card issuer.
They’ll say: “Charged again after you cancelled”
You say: Send the cancellation confirmation email or a timestamped screenshot. Paddle's own FAQ admits buyers sometimes have more than one Paddle subscription, so ask them to confirm every active subscription on your email is cancelled and to refund the charge that came after cancellation.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires The Edge to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; The Edge has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of The Edge’s own policy.
Consumer Rights Act 2015
Services must be as described.
If The Edge’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. The Edge must honour it regardless of where they’re headquartered.

Delete your The Edge account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in The Edge’s account settings, email help@paddle.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling The Edge

The Edge is sold through **Paddle**, the merchant of record, so you cancel with Paddle rather than The Edge. Open the Paddle receipt email and click **Manage subscription**, then **Cancel subscription**. If you can't find the email, go to **paddle.net**, use the assistant or 'Find your purchase', and enter your purchase email or transaction details. You should get a confirmation email, so keep it. If the tool can't find your order, email **help@paddle.com** with your order ID, the charge date and amount, and your card's last 4 digits.

Money-back questions (windows, pro-rata, chargebacks) are covered in the The Edge refund guide. Need a human for something else entirely? The The Edge contact guide lists every channel that actually answers.