Why has Paddle charged me?

Paddle resells and bills software for thousands of companies, The Edge included. Your statement may say **PADDLE.NET\***, **PADDLE.COM** or **Paddle.com Market Ltd** instead of 'The Edge'. To see what a charge was for, look the transaction up at **paddle.net** with the email you bought with. The same tool lets you cancel the subscription or request a refund. If you truly don't recognise the charge, check whether someone else in your household signed up before you treat it as fraud.

I've cancelled my subscription, why is Paddle still billing me?

There are two common reasons. You may have **more than one subscription** billed by Paddle (for example a second product, or a second account on a different email). Or the cancellation may only have happened in The Edge's own app and not in Paddle's portal. Look up every transaction on paddle.net under each email you use. If a charge came after you cancelled, send your cancellation confirmation to **help@paddle.com** and ask for that charge to be refunded and for written confirmation that nothing else is active.

How do I request a refund from Paddle?

Go to **paddle.net** and choose **Request refund**, or use the support link in your receipt email. If you're in the EU/UK and still inside the 14-day withdrawal period, the Customer Portal may show a **Request withdrawal** button. Paddle's default position is that purchases are non-refundable unless the law requires otherwise, though it does refund some cases at its discretion. Ask early and give a clear reason (accidental purchase, unused, didn't work, duplicate charge). If you can't use the portal, email **help@paddle.com**.

Can I get a refund if I cancel The Edge?

Not automatically. Cancelling stops the **next** renewal, and you keep access until the current period ends, but the money you've already paid isn't returned. You have to ask for a refund separately. EU/EEA and UK consumers have a 14-day withdrawal right, though it can be lost if you started using The Edge after agreeing to get immediate access. Outside that window, refunds are up to Paddle. Requests made within days of an unexpected renewal tend to do best.

Is there a cancellation fee for The Edge?

None of the sources we checked mention a cancellation fee for subscriptions billed by Paddle. Cancelling stops future renewals and your access continues until the end of the period you've paid for. You just won't automatically get money back for that period. If you're charged anything extra after cancelling, ask for a refund through paddle.net or **help@paddle.com** and include your cancellation confirmation.

Can I cancel without access to the email I signed up with?

This is the hardest case. Complaints describe recurring charges people couldn't stop because they'd lost the purchase email. Try paddle.net's order lookup with your card details first (the last 4 digits and the charge date). If that fails, email **help@paddle.com** with the exact amounts, dates, card last-4 and statement descriptor, and ask them to find and cancel the subscription. If charges keep coming, ask your card issuer to block future payments to Paddle.

What if Paddle refuses my refund?

Reply in writing to **help@paddle.com** and call it a formal complaint, which is the route Paddle's Buyer Terms set out. Mention that the Refund Policy says it doesn't limit your mandatory consumer rights. Cite the 14-day withdrawal right if you're in the EU/UK, or explain that the product was faulty, not as described, or never authorised. Attach receipts and screenshots. If that fails, you can open a dispute with your card issuer or PayPal.

Will I lose access immediately if I cancel?

Usually not. With Paddle-billed subscriptions, a cancellation takes effect at the **end of your current billing period**, so you keep using The Edge until the date you've paid up to and you aren't charged again. The exception is the EU/UK 14-day withdrawal: if you withdraw and get a refund, your access to the digital content may end straight away.

REFUND GUIDE

How to Get The Edge Refunded by Paddle.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for The Edge.

Last verified today against The Edge’s own Terms · UK, US, and EU rights covered below

The short answer

Paddle is the merchant of record for The Edge, so Paddle's Refund Policy covers The Edge subscription charges and any one-off purchases. Paddle treats every transaction as non-refundable by default, but it can refund at its discretion and must honour legal withdrawal rights. EU/EEA and UK consumers can withdraw within 14 days, though the right can be lost if you started using the product after agreeing to get immediate access. Cancelling only stops the next renewal. It does not refund the charge you've already paid, so ask for the refund separately through paddle.net's 'Request refund' option or by emailing help@paddle.com.

Or let yoink chase the refund.

30 seconds to set up. yoink emails The Edge, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What The Edge actually says

“Unless required by applicable law, all Transactions are non-refundable and non-exchangeable.”
, verbatim from The Edge’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a The Edge refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note The Edge’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a The Edge charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If The Edge made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, The Edge has ~45 days to defend. Works regardless of where The Edge is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any The Edge subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail The Edge can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If The Edge is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use help@paddle.com, the route yoink has verified actually gets read for The Edge.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi The Edge team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for The Edge

The Edge is sold through **Paddle**, the merchant of record, so you cancel with Paddle rather than The Edge. Open the Paddle receipt email and click **Manage subscription**, then **Cancel subscription**. If you can't find the email, go to **paddle.net**, use the assistant or 'Find your purchase', and enter your purchase email or transaction details. You should get a confirmation email, so keep it. If the tool can't find your order, email **help@paddle.com** with your order ID, the charge date and amount, and your card's last 4 digits.