How much do they charge to cancel Telmex service?

Usually nothing. Unlike Izzi or Totalplay, Telmex generally doesn't put residential Infinitum plans on a forced minimum term, so most customers can leave without a penalty. The costs that do come up are any unpaid bills, the remaining cost of equipment if you keep the modem, and early-exit charges on some promotional or business plans with premium equipment. Call 800 123 2222 before cancelling and ask whether you have a *contrato de permanencia* or *plazo forzoso*.

¿Puedo cancelar Telmex Infinitum si tengo un saldo pendiente?

Not usually. Guides say you can't cancel a Telmex line with an outstanding balance. A loan from Inbursa or a Tienda Telmex purchase charged to your Telmex bill also blocks cancellation. Pay off the balance first, or ask the agent on 800 123 2222 for the exact amount needed to close the account. Then request the cancellation and get your folio. Keep proof of the final payment with your cancellation documents.

¿Qué debo hacer con los equipos de Telmex Infinitum al cancelar el servicio?

The modem belongs to Telmex. Take it, with its accessories, your official ID and your **folio de cancelación**, to a Telmex Centro de Atención a Clientes. Guides suggest doing this within about 15 business days. If you want to keep the modem, you'll pay a fee that depends on the model. Ask for a **receipt for the returned equipment**. It's a separate document from the folio, and you need both if Telmex later bills you for unreturned equipment.

¿Cuánto tiempo tarda Telmex en confirmar la cancelación de Infinitum?

If you request it online, through chat or on social media, a Telmex agent typically calls you within **24 to 72 hours** to confirm, and service is fully cut off within the same window. Branch requests are reported to be logged within about 24 business hours. If nothing happens after that, call 800 123 2222 with your folio and push until the cancellation is closed. Telmex's user rights charter also sets a 10-business-day limit after a cancellation request.

¿Puedo cancelar Telmex por teléfono o app?

Yes, you can start it either way. By phone, call **800 123 2222** and ask for cancellation. In the app or on the web, log in to **Mi Telmex**, go to Más servicios → Administra tus servicios, and choose cancellation (internet, line, or both). Either way, you still have to **return the modem in person** at a Telmex branch to finish. Some guides recommend doing the whole thing at a branch, because it's the fastest single visit.

Si ya he cancelado Telmex, ¿por qué me sigue llegando recibo de cobro?

Usually it's because the cancellation was never completed (the modem wasn't returned), an old balance is still open, or the request wasn't logged. Go to a Telmex Centro de Atención, or call the billing-disputes line **800 123 0000**, with your **folio de cancelación** and **modem-return receipt** and ask for an *aclaración*. If Telmex won't remove the charges, Profeco handles complaints about charges made after a cancellation and can order a refund.

¿Cómo cancelar Netflix en Telmex?

If Netflix is billed through your Telmex account (for example after a free-months promotion with Infinitum), you can call **800 123 2222** and say you want to cancel Netflix **but keep Infinitum**. You can also visit a Telmex branch, or log in to **Mi Telmex** and go to *Administra tus servicios* → *Mis servicios Infinitum*. Do it before the promotional period ends, or the monthly charge starts appearing on your Telmex bill.

Why am I still being charged after cancelling Telmex?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Telmex account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Telmex So the Bills Actually Stop.

Q: Does Telmex charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Telmex and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, terms, terms, page-emails

The fastest way

Call 800 123 2222 (or *2222 from your Telmex line), ask to cancel, decline retention offers and get a folio de cancelación; then return the modem at a Telmex branch with ID. For a paper trail, email telmexsoluciona@telmex.com, subject 'Cancelación, línea [10 dígitos], folio [número]'. Expect confirmation within 24 to 72 hours.

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Every way to cancel Telmex

Phone (fastest): Call +52 800 123 2222 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
In person: Telmex processes cancellations at their locations, bring ID and ask for written confirmation before you leave.
Email: Telmex doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Only the account holder can cancel, and the balance must be paid first. Request cancellation at least 5 days before your billing cut-off date (fecha de corte) to avoid another charge. The process isn't finished until you return the modem at a Telmex branch with ID and the folio, reportedly within about 15 business days. Online and chat requests are confirmed by a callback within 24 to 72 hours.

The email that backs it up

Telmex won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
telmexsoluciona@telmex.com, yoink-verified working email for Telmex (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Telmex team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Telmex plans you can cancel

Solo Internet 120 Mbps (boosted to 200 Mbps)
No landline. Most residential plans have no forced term (plazo forzoso), so you can cancel any time. You still need to return the modem at a branch.
MXN 349.00/mo
Infinitum 120 Mbps + phone (boosted to 200 Mbps)
Bundles internet with a fixed line that has unlimited calls. If you want to keep the number, port it (get a NIP by dialling 051) before you cancel. Some versions bundle a streaming service, such as Netflix, that has to be cancelled separately.
MXN 389.00/mo
Solo Internet 250 Mbps (boosted to 400 Mbps)
Most plans have no forced term. Return the modem at a branch to stop equipment charges.
MXN 449.00/mo
Infinitum 250 Mbps + phone (boosted to 400 Mbps)
Most plans have no forced term. Port your number before cancelling if you want to keep it.
MXN 499.00/mo
Infinitum 500 Mbps + phone (boosted to 600 Mbps)
The internet-only version costs MXN 549 a month. Promotional plans that include premium equipment may carry an early-exit charge, so ask on 800 123 2222 before cancelling.
MXN 649.00/mo
Infinitum 850 Mbps + phone (boosted to 1,000 Mbps)
The internet-only version costs MXN 899 a month. Most plans have no forced term.
MXN 999.00/mo

What happens to what you’ve already paid

Monthly Infinitum and landline service: you can cancel or switch to a cheaper plan at any time. You may have to pay any remaining equipment cost or extra charges, and there is no documented cooling-off refund for days you have already paid for. Service outages: Telmex's Profeco-registered contract requires a credit when a reported outage lasts more than 72 hours. Ask for the credit with your outage report folio, and it is applied to your next bill. Bills that keep coming after you cancel: dispute them on 800 123 0000 or at a Telmex branch using your folio de cancelación and modem-return receipt. If Telmex won't fix it, you can escalate to Profeco.

“Tienes derecho a cambiarte de paquete o plan, aunque sea de menor monto, o cancelarlo de manera anticipada, pagando en su caso, el costo remanente de tu equipo o los cargos adicionales que se generen.”
, Telmex terms

Asking specifically for money back, not just a cancellation? See the dedicated Telmex refund guide , same data, but framed around the policy + escalation paths.

Does Telmex charge a cancellation fee?

We found no cancellation fee in Telmex’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Telmex

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling by email only, Telmex's published routes are phone (800 123 2222), the Mi Telmex portal or app, web or WhatsApp chat, and branches. telmexsoluciona@telmex.com is a support inbox that asks for your details and sends you back to the formal process. It is good for a paper trail, but it is not a cancellation channel.
✕ Cancelling when you are not the account holder (titular), Several guides agree that only the account holder can cancel. Requests from other household members get rejected.
✕ Cancelling with an unpaid balance or an Inbursa / Tienda Telmex credit charged to the bill, Guides list a clear balance and no Inbursa or Tienda Telmex credit on the bill as requirements. Telmex will not process the cancellation until these are settled.
✕ Cancelling by phone without returning the modem, The phone or online request only gives you a folio. The cancellation is finished when the modem is handed in at a branch, otherwise you get charged for the equipment. Guides say to return it within about 15 business days.
✕ Assuming the online or chat request is final, Online, social media and chat requests are followed by a callback from an agent within 24 to 72 hours to confirm. Until you get that call, the service stays active.

Cancelled Telmex but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Telmex, treat it as not cancelled. Email telmexsoluciona@telmex.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Telmex’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Telmex charges again.

How Telmex will try to keep you

Telmex may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “The agent asks why you're leaving and offers other packages or promotions to make you reconsider”
You say: I've already decided. Please register the cancellation of line [10 digits] now and give me the folio de cancelación number.
They’ll say: “Cancellation is blocked because of a pending balance or financed charges (Inbursa credit or Tienda Telmex) on the bill”
You say: Please tell me the exact amount needed to settle the account today so the cancellation can go ahead. Also confirm in writing that nothing else is pending.
They’ll say: “The agent offers to let you keep the modem for a fee, or doesn't explain how to return it”
You say: I will return the modem and accessories. Please confirm which branch I can use and that the folio covers the equipment return. I need a stamped return receipt.
They’ll say: “Bills keep arriving after you cancel”
You say: I cancelled on [date] under folio [number] and returned the equipment on [date] (receipt attached). Please cancel these charges and refund any amount paid after the cancellation date. If this isn't resolved I will file a complaint with Profeco.
They’ll say: “Telmex keeps charging the full bill during a long outage”
You say: My service was down from [date] to [date] under report folio [number], which is more than 72 hours. Please apply the outage credit (bonificación) set out in the contract registered with Profeco.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Telmex has ~45 days to defend.

Delete your Telmex account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Telmex’s account settings, email telmexsoluciona@telmex.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Telmex

Call Telmex customer service on **800 123 2222** (free from any phone in Mexico). From your Telmex landline you can dial ***2222**. Choose the option to speak with an advisor and ask for **cancelación**. You can also start the request in the **Mi Telmex** app or website (Más servicios → Administra tus servicios), or through the WhatsApp chat linked from telmex.com. Whichever route you use, you'll be asked for your 10-digit Telmex number and given a **folio de cancelación**. Keep it, because you need it to return the modem and to dispute any later charges.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Telmex refund guide. Need a human for something else entirely? The Telmex contact guide lists every channel that actually answers.