How much do they charge to cancel Telmex service?

Usually nothing. Unlike Izzi or Totalplay, Telmex generally doesn't put residential Infinitum plans on a forced minimum term, so most customers can leave without a penalty. The costs that do come up are any unpaid bills, the remaining cost of equipment if you keep the modem, and early-exit charges on some promotional or business plans with premium equipment. Call 800 123 2222 before cancelling and ask whether you have a *contrato de permanencia* or *plazo forzoso*.

¿Puedo cancelar Telmex Infinitum si tengo un saldo pendiente?

Not usually. Guides say you can't cancel a Telmex line with an outstanding balance. A loan from Inbursa or a Tienda Telmex purchase charged to your Telmex bill also blocks cancellation. Pay off the balance first, or ask the agent on 800 123 2222 for the exact amount needed to close the account. Then request the cancellation and get your folio. Keep proof of the final payment with your cancellation documents.

¿Qué debo hacer con los equipos de Telmex Infinitum al cancelar el servicio?

The modem belongs to Telmex. Take it, with its accessories, your official ID and your **folio de cancelación**, to a Telmex Centro de Atención a Clientes. Guides suggest doing this within about 15 business days. If you want to keep the modem, you'll pay a fee that depends on the model. Ask for a **receipt for the returned equipment**. It's a separate document from the folio, and you need both if Telmex later bills you for unreturned equipment.

Si ya he cancelado Telmex, ¿por qué me sigue llegando recibo de cobro?

Usually it's because the cancellation was never completed (the modem wasn't returned), an old balance is still open, or the request wasn't logged. Go to a Telmex Centro de Atención, or call the billing-disputes line **800 123 0000**, with your **folio de cancelación** and **modem-return receipt** and ask for an *aclaración*. If Telmex won't remove the charges, Profeco handles complaints about charges made after a cancellation and can order a refund.

¿Cómo cancelar Netflix en Telmex?

If Netflix is billed through your Telmex account (for example after a free-months promotion with Infinitum), you can call **800 123 2222** and say you want to cancel Netflix **but keep Infinitum**. You can also visit a Telmex branch, or log in to **Mi Telmex** and go to *Administra tus servicios* → *Mis servicios Infinitum*. Do it before the promotional period ends, or the monthly charge starts appearing on your Telmex bill.

¿Cómo solicitar reembolso en Telmex?

The main refund right covers **outages**. Under Telmex's Profeco-registered contract, outages that last more than **72 hours** entitle you to a credit. Report the fault right away (800 123 2222 or *2222), get a report number, and write down the dates. If your next bill still charges the full amount, ask for the credit by phone or at a branch. For charges after cancelling, dispute them on **800 123 0000** with your folio. If Telmex refuses, you can file a complaint with Profeco.

Can I switch to a cheaper Telmex plan instead of cancelling?

Yes. Telmex's user rights charter says you can change to another package or plan, **even a cheaper one**, or cancel early. You only pay any remaining equipment cost or extra charges. Current plans start at MXN 349 a month for internet only and MXN 389 a month with a phone line. You can also cancel individual services (for example the line or a bundled streaming service) without closing the whole package. Ask on 800 123 2222 or in Mi Telmex.

REFUND GUIDE

How to Get a Telmex Refund After a 72-Hour Outage.

Here's what Telmex actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Telmex’s own Terms · UK, US, and EU rights covered below

The short answer

Monthly Infinitum and landline service: you can cancel or switch to a cheaper plan at any time. You may have to pay any remaining equipment cost or extra charges, and there is no documented cooling-off refund for days you have already paid for. Service outages: Telmex's Profeco-registered contract requires a credit when a reported outage lasts more than 72 hours. Ask for the credit with your outage report folio, and it is applied to your next bill. Bills that keep coming after you cancel: dispute them on 800 123 0000 or at a Telmex branch using your folio de cancelación and modem-return receipt. If Telmex won't fix it, you can escalate to Profeco.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Telmex, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Telmex actually says

“Tienes derecho a cambiarte de paquete o plan, aunque sea de menor monto, o cancelarlo de manera anticipada, pagando en su caso, el costo remanente de tu equipo o los cargos adicionales que se generen.”
, verbatim from Telmex’s terms

Statutory cooling-off: 14 days in UK + EU on new subs

How long does a Telmex refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Telmex has ~45 days to defend. Works regardless of where Telmex is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Telmex charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Telmex can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Telmex is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use telmexsoluciona@telmex.com, the route yoink has verified actually gets read for Telmex.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Telmex team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Telmex

Call Telmex customer service on **800 123 2222** (free from any phone in Mexico). From your Telmex landline you can dial ***2222**. Choose the option to speak with an advisor and ask for **cancelación**. You can also start the request in the **Mi Telmex** app or website (Más servicios → Administra tus servicios), or through the WhatsApp chat linked from telmex.com. Whichever route you use, you'll be asked for your 10-digit Telmex number and given a **folio de cancelación**. Keep it, because you need it to return the modem and to dispute any later charges.