Do you offer an exchange service?

Not by post. SWI refunds returned items to your original payment method, and you have to place a new order for the right size. If uniform is needed for the first day of term, place the new order straight away rather than waiting for the refund. That means you'll pay for both orders for a short time. Remember that tags must stay on and items must stay in their packaging if you might need to send them back.

Can my child's school return the items for me?

No. SWI's returns FAQ says it's the parent's or guardian's responsibility to return items. Send the parcel yourself using the free tracked label from the returns form included with your order, put the completed form inside, and **keep your proof of posting**. Returns are your responsibility until they reach SWI. Reviewers who lost their receipt say SWI refused to look into missing returns.

If I return my items after using a voucher payment, how do I place a new order?

Wait for the return confirmation email, then **call SWI customer service on +44 1928 752 610** and give them the voucher return code to place the new order. SWI says to allow 2 working days for the parcel to arrive and up to 14 working days to process the return and voucher refund. Voucher credit doesn't go back to a card, so you can't get it refunded to your bank.

Can I cancel an SWI order after it has been dispatched?

Usually not. Cancelling only works within 7 calendar days of ordering and before the order is picked and packed. Once it has shipped, the fix is a return: refuse the parcel or send it back unused within 28 days of delivery using the free label, and you'll get a full refund. Email customerservice@swi.co.uk when you send it so there's a written record that you tried to cancel first.

Is there a fee to cancel an SWI order?

There's no set fee. The terms say that if you change or cancel an order, you may have to pay costs SWI 'reasonably' incurred in fulfilling it up to that point. You owe nothing if the cancellation is because SWI broke its own terms (for example, a very late delivery). In practice, returns within 28 days are free with the prepaid label, so returning an order that has already shipped shouldn't cost you anything.

What if SWI says they never received my return?

Send them your proof of posting or tracking reference. SWI's policy says returns stay your responsibility until they arrive, and reviewers say SWI won't investigate without proof of delivery. Email customerservice@swi.co.uk with your order number, return date, and tracking number, and ask for the refund within 14 days of the delivery date shown. If they still refuse, escalate to the parent company, Banner, at customerservice@banner.co.uk, and keep a chargeback through your card issuer as a backup.

What happens if my SWI uniform is faulty?

Items returned as faulty **within 6 months of purchase** are inspected. If there's a manufacturing fault, SWI replaces the item or refunds the purchase price. After 6 months it's up to SWI. Faulty items are also exempt from the no-returns list (personalised items, nametapes and so on). Email customerservice@swi.co.uk with photos of the fault and your order number before posting it, and keep proof of postage.

Why am I still being charged after cancelling SWI?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my SWI account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel an SWI Order Before It Ships.

Q: Does SWI charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel SWI and what to expect.

Last verified 8 days ago · data refreshes daily · sources: web-search-only, web-search

The fastest way

SWI sells school uniform, not subscriptions, so there's nothing recurring to cancel. To cancel an order, email customerservice@swi.co.uk (subject: 'Cancel order #[number], written notice') within 7 days of ordering and before packing starts, or call +44 1928 752 610. If it has already shipped, return it free within 28 days. Refunds take about 14 days.

Or let yoink do it for you.

30 seconds. AI emails SWI, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel SWI

Phone: Call +44 1928 752 610 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email (fastest): Email customerservice@swi.co.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Written notice needed within 7 calendar days of placing the order, and only before it goes into picking and packing. After it ships, return it within 28 days of delivery (older terms say 30) for a full refund.

The 4-step cancellation

Email the verified address
customerservice@swi.co.uk, yoink-verified working email for SWI (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi SWI team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

This policy covers one-off school uniform and PE kit orders placed online or by phone with SWI. There is no subscription. You can return unused items in their original packaging with tags on within 28 days of delivery, using the free tracked label on the returns form. SWI says refunds go back to your original payment method within about 14 days of the parcel arriving (voucher-paid orders: up to 14 working days). The older terms page says 30 days, so if you're between day 28 and day 30, mention both. Faulty items can be returned within 6 months for a replacement or refund at the purchase price. Personalised items, gumshields, nametapes, underwear, special orders, and socks or tights taken out of their packaging can't be returned unless they're faulty.

“Yes, you can return any order for a full refund. Our returns period is 28 days from the date you receive your order.”
, SWI terms

28-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated SWI refund guide , same data, but framed around the policy + escalation paths.

Does SWI charge a cancellation fee?

We found no cancellation fee in SWI’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling SWI

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking your child's school to send the return back for you, SWI's returns FAQ says the parent or guardian has to return items. Schools can't do it for you.
✕ Swapping a size by post, SWI doesn't do postal exchanges. You get a refund to your original payment method and have to place a new order.
✕ Cancelling once the order is being picked, packed or has shipped, Under the terms, you can only cancel within 7 calendar days of ordering and before picking and packing starts. One reviewer was told their order had already shipped and couldn't be cancelled, so they had to return it instead.
✕ Sending a return without keeping proof of postage, Returns are your responsibility until SWI receives them. One reviewer lost about £50 because SWI wouldn't check for the return without proof of delivery.
✕ Returning items without their packaging or with tags removed, SWI's returns page says these items aren't eligible for a refund.

Cancelled SWI but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from SWI, treat it as not cancelled. Email customerservice@swi.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on SWI’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if SWI charges again.

How SWI will try to keep you

SWI may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Saying the order has 'already been dispatched' and can't be cancelled (reported on Trustpilot)”
You say: I gave written notice to cancel within 7 calendar days of ordering, as your terms allow. If the goods have already shipped, please treat this email as notice that I'm returning them under your 28-day full-refund policy. Please confirm the refund will go to my original payment method.
They’ll say: “Refusing a refund because the return supposedly never arrived (reported on Trustpilot)”
You say: I returned order #[number] on [date] using your free tracked label. The tracking/proof-of-posting reference is [ref], and it shows delivery to you on [date]. Please process my full refund to my original payment method within your stated 14 days.
They’ll say: “Stalling with 'we have up to 14 days' after signing for the return (reported on Trustpilot)”
You say: Your returns page says refunds are issued within about 14 days of receiving the parcel. You signed for my return on [date], so the refund is due by [date + 14]. If it hasn't arrived by then, I'll ask my card issuer to reverse the charge.
They’ll say: “Pointing to the terms clause that says the distance-selling cooling-off period doesn't apply because goods are 'specifically produced or sourced for your sole use'”
You say: Separately from any statutory cooling-off period, your returns policy offers a full refund on any order returned within 28 days of delivery. These items aren't personalised and aren't on your list of non-returnable items, so I'm asking for that refund.
They’ll say: “Leaving late orders undelivered with no complaints department or manager available (reported on Trustpilot)”
You say: Order #[number], placed on [date], still hasn't arrived after several follow-ups. Please confirm a delivery date within 5 working days or refund me in full. If I don't hear back, I'll raise it with your parent company, Banner, and ask my bank for a chargeback.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; SWI has ~45 days to defend.

Rights in other regions (United Kingdom)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of SWI’s own policy.
Consumer Rights Act 2015
Services must be as described.
If SWI’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your SWI account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in SWI’s account settings, email customerservice@swi.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling SWI

Email **customerservice@swi.co.uk** with your order number and say clearly that you're cancelling. SWI's terms ask for **written notice within 7 calendar days** of placing the order, and only before it goes into picking and packing. You can also call **+44 1928 752 610** (weekdays, office hours), but follow up by email so you have a written record. If SWI says it has already shipped, don't argue. Just return it unopened within 28 days using the free label and ask for a full refund.

Money-back questions (windows, pro-rata, chargebacks) are covered in the SWI refund guide. Need a human for something else entirely? The SWI contact guide lists every channel that actually answers.