What is SWI Schoolwear's return policy?

You can return any web or phone order for a **full refund within 28 days of delivery**. Items must be unused, in their original packaging, with tags on. Returns are free: use the link on the returns form to create a tracked label (SWI is moving from Royal Mail to Evri, so check which one your form shows). Personalised items, nametapes, gumshields, underwear, special orders, and socks or tights taken out of their packaging can't be returned unless they're faulty. The older terms page says 30 days, so if in doubt, return within 28.

How long does it take to process my refund?

SWI says you'll get a confirmation email when your parcel arrives, then a refund **within about 14 days** (it can take longer in busy periods). For orders paid with school vouchers, allow 2 working days for delivery plus up to 14 working days to process the return. Reviewers in the back-to-school rush report waiting up to 3 weeks. If SWI has signed for your return and 14 days have passed, email customerservice@swi.co.uk with your tracking reference and the date you expect the refund by.

Do you offer an exchange service?

Not by post. SWI refunds returned items to your original payment method, and you have to place a new order for the right size. If uniform is needed for the first day of term, place the new order straight away rather than waiting for the refund. That means you'll pay for both orders for a short time. Remember that tags must stay on and items must stay in their packaging if you might need to send them back.

If I return my items after using a voucher payment, how do I place a new order?

Wait for the return confirmation email, then **call SWI customer service on +44 1928 752 610** and give them the voucher return code to place the new order. SWI says to allow 2 working days for the parcel to arrive and up to 14 working days to process the return and voucher refund. Voucher credit doesn't go back to a card, so you can't get it refunded to your bank.

Can I cancel an SWI order after it has been dispatched?

Usually not. Cancelling only works within 7 calendar days of ordering and before the order is picked and packed. Once it has shipped, the fix is a return: refuse the parcel or send it back unused within 28 days of delivery using the free label, and you'll get a full refund. Email customerservice@swi.co.uk when you send it so there's a written record that you tried to cancel first.

Is there a fee to cancel an SWI order?

There's no set fee. The terms say that if you change or cancel an order, you may have to pay costs SWI 'reasonably' incurred in fulfilling it up to that point. You owe nothing if the cancellation is because SWI broke its own terms (for example, a very late delivery). In practice, returns within 28 days are free with the prepaid label, so returning an order that has already shipped shouldn't cost you anything.

What if SWI says they never received my return?

Send them your proof of posting or tracking reference. SWI's policy says returns stay your responsibility until they arrive, and reviewers say SWI won't investigate without proof of delivery. Email customerservice@swi.co.uk with your order number, return date, and tracking number, and ask for the refund within 14 days of the delivery date shown. If they still refuse, escalate to the parent company, Banner, at customerservice@banner.co.uk, and keep a chargeback through your card issuer as a backup.

What happens if my SWI uniform is faulty?

Items returned as faulty **within 6 months of purchase** are inspected. If there's a manufacturing fault, SWI replaces the item or refunds the purchase price. After 6 months it's up to SWI. Faulty items are also exempt from the no-returns list (personalised items, nametapes and so on). Email customerservice@swi.co.uk with photos of the fault and your order number before posting it, and keep proof of postage.

My SWI order never arrived, can I get my money back?

Yes. Email customerservice@swi.co.uk with your order number and date, and ask for delivery by a set date or a full refund. Several reviewers say orders went missing or were delayed for weeks over the back-to-school period. In at least one case where the order was lost in the warehouse, SWI refunded quickly. If they keep giving new delivery dates without delivering, a chargeback through your card issuer is the usual next step, as one reviewer noted.

REFUND GUIDE

How to Get an SWI Schoolwear Refund That's Overdue.

Inside 28 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for SWI.

Last verified 9 days ago against SWI’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers one-off school uniform and PE kit orders placed online or by phone with SWI. There is no subscription. You can return unused items in their original packaging with tags on within 28 days of delivery, using the free tracked label on the returns form. SWI says refunds go back to your original payment method within about 14 days of the parcel arriving (voucher-paid orders: up to 14 working days). The older terms page says 30 days, so if you're between day 28 and day 30, mention both. Faulty items can be returned within 6 months for a replacement or refund at the purchase price. Personalised items, gumshields, nametapes, underwear, special orders, and socks or tights taken out of their packaging can't be returned unless they're faulty.

Or let yoink chase the refund.

30 seconds to set up. yoink emails SWI, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What SWI actually says

“Yes, you can return any order for a full refund. Our returns period is 28 days from the date you receive your order.”
, verbatim from SWI’s terms

28-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a SWI refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note SWI’s own policy works on a 28-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, SWI has ~45 days to defend. Works regardless of where SWI is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a SWI charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with SWI for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any SWI subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail SWI can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If SWI is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customerservice@swi.co.uk, the route yoink has verified actually gets read for SWI.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi SWI team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for SWI

Email **customerservice@swi.co.uk** with your order number and say clearly that you're cancelling. SWI's terms ask for **written notice within 7 calendar days** of placing the order, and only before it goes into picking and packing. You can also call **+44 1928 752 610** (weekdays, office hours), but follow up by email so you have a written record. If SWI says it has already shipped, don't argue. Just return it unopened within 28 days using the free label and ask for a full refund.