How to Cancel Superwall Before MAR Renews.

The 4-step cancellation

1. Email the verified address

   team@superwall.com, yoink-verified working email for Superwall (confirmed by tracked cancellations).

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Superwall team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Superwall plans you can cancel

• Indie

  Free up to $10k Monthly Attributed Revenue (MAR), then 1% of total MAR is charged. Cancel via account dashboard.

  $0.00/mo
• Startup

  $49/month + 1% of MAR. Renews monthly unless cancelled before the end of the billing cycle.

  $49.00/mo
• Scale

  $199/month + 1% of MAR. Renews monthly. Cancel via dashboard or by contacting support.

  $199.00/mo
• Enterprise

  Custom flat-rate pricing under a signed contract, cancellation terms governed by your MSA, not the standard online flow.

Superwall’s refund policy

Superwall has no fixed refund window. Refunds are handled case-by-case at Superwall's sole discretion. Billing runs in monthly cycles based on prior-period usage (MAR), so cancelling stops future renewals but does not automatically refund the current invoice. To request a refund, email team@superwall.com with your workspace name, invoice IDs, and the reason.

“Certain refund requests for Subscriptions may be considered by Superwall on a case-by-case basis and granted in sole discretion of Superwall.”

, Superwall terms

Asking specifically for money back, not just a cancellation? See the dedicated Superwall refund guide , same data, but framed around the policy + escalation paths.

Does Superwall charge a cancellation fee?

Superwall’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Superwall

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Uninstalling the SDK from your app to 'cancel', Removing SuperwallKit from your codebase does not close the account or stop monthly billing, the subscription continues to renew until you cancel in the dashboard.
• ✕ Letting the free trial lapse without cancelling, Per the Terms, on the last day of the free trial period you are automatically charged for the applicable usage fees unless you cancel first.
• ✕ Disputing the charge before contacting support, Refunds are explicitly at Superwall's sole discretion; a chargeback risks account suspension before you've had a chance at the case-by-case review.
• ✕ Cancelling via Apple/Google subscription settings, Superwall is a B2B SaaS billed directly via card on file in the dashboard, not through the App Store or Play Store, there is no store-level cancellation toggle.

Cancelled Superwall but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Superwall, treat it as not cancelled. Email team@superwall.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Superwall’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• You're inside a minimum term. Some Superwall plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Superwall charges again.

How Superwall will try to keep you

Superwall may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Sales/CSM offers to downgrade you from Scale ($199) to Startup ($49) instead of cancelling.”

  You say: Thanks, but we're discontinuing paywall experimentation entirely on this workspace, a downgrade still leaves the 1% MAR fee, which is what we need to stop. Please proceed with full cancellation effective end of the current billing cycle.

• They’ll say: “Offer to waive the 1% MAR overage or extend free Indie tier limits.”

  You say: Appreciate the offer. The decision isn't price-driven, we're consolidating onto our in-house paywall stack. Please confirm cancellation and the final invoice amount in writing.

• They’ll say: “Enterprise customers reminded of signed contract / SLA term length.”

  You say: Please send the specific MSA clause and effective notice date you're relying on. We'll provide written notice in line with that clause today; treat this email as that notice.

• They’ll say: “Suggest pausing or keeping the account on the free Indie tier 'just in case'.”

  You say: We'd prefer a full account closure and data deletion under GDPR/CCPA rather than a dormant account. Please confirm deletion timeline.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Superwall account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Superwall’s account settings, email team@superwall.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Superwall

Money-back questions (windows, pro-rata, chargebacks) are covered in the Superwall refund guide. Need a human for something else entirely? The Superwall contact guide lists every channel that actually answers.

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