Can I get a refund from Superwall?

Maybe. The Terms state: *"Certain refund requests for Subscriptions may be considered by Superwall on a case-by-case basis and granted in sole discretion of Superwall."* There is no fixed refund window. Email team@superwall.com with the invoice number, the reason (billing error, duplicate charge, unused service period) and any supporting screenshots. UK/EU users may have additional statutory rights, see the regional blocks below.

How do I cancel the Superwall free trial before being charged?

Cancel inside the dashboard before the last day of the trial. The Terms are explicit: *"On the last day of the Free Trial period, unless you cancel, you will be automatically charged for the applicable usage fees."* Set a reminder for the day before renewal and verify cancellation by checking that the upcoming invoice in Settings → Billing shows $0 or is no longer scheduled.

Can I downgrade Superwall instead of cancelling?

Yes. Superwall has four tiers, Indie ($0, free up to $10k MAR), Startup ($49/mo), Scale ($199/mo), and Enterprise (custom). Downgrading to Indie keeps your paywalls live and removes the monthly base fee, but you still pay 1% of MAR above $10k. Change tiers from Settings → Billing in the dashboard. Enterprise downgrades require talking to your account manager.

What if Superwall ignores my cancellation request?

Send a written cancellation by email to team@superwall.com with the subject 'Formal cancellation notice, [workspace]'. Keep timestamps. If you're still billed after the next cycle, dispute the renewal charge with your card issuer citing the email trail. UK/EU consumers can escalate via their card scheme's chargeback rules or, where applicable, consumer-rights bodies. Always try the written email route first, Superwall's support is generally responsive.

REFUND GUIDE

How to Get a Superwall Refund (Case-by-Case, 2026).

Here's what Superwall actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 15 Jun 2026 against Superwall’s own Terms · UK, US, and EU rights covered below

The short answer

Superwall has no fixed refund window. Refunds are handled case-by-case at Superwall's sole discretion. Billing runs in monthly cycles based on prior-period usage (MAR), so cancelling stops future renewals but does not automatically refund the current invoice. To request a refund, email team@superwall.com with your workspace name, invoice IDs, and the reason.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Superwall, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Superwall actually says

“Certain refund requests for Subscriptions may be considered by Superwall on a case-by-case basis and granted in sole discretion of Superwall.”
, verbatim from Superwall’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Superwall refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Superwall charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Superwall made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Superwall has ~45 days to defend. Works regardless of where Superwall is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Superwall for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Superwall subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Superwall can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Superwall is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use team@superwall.com, the route yoink has verified actually gets read for Superwall.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Superwall team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Superwall

No published cancellation fee. Superwall bills monthly based on Monthly Attributed Revenue (MAR) from the prior billing cycle, so your final invoice will cover any MAR already accrued before cancellation. Enterprise plans on signed contracts may have early-termination terms in the MSA, check your contract before cancelling mid-term.

Cancelling rather than claiming money back? See the Superwall cancellation guide. For every other support channel, the Superwall contact guide.