How to Cancel Superprof's £39 Student Pass.

The 4-step cancellation

1. Email the verified address

   hello@superprof.com, the standard route for Superprof.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Superprof team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Superprof plans you can cancel

• Student Pass

  Activates only when a tutor accepts your request; renews every 30 days until suspended from the 'Student pass' tab on your dashboard. US site prices the same pass at $49/month.

  £39.00/mo
• Premium / Professional Pass (tutors)

  Cancel from the 'Premium' tab via 'Cancel my renewal'; terms require notifying Superprof at least 5 business days before the next charge date.

  $99.00/yr

What happens to what you’ve already paid

Two very different charge types exist here. The Student Pass (£39/month UK, $49/month US) is the platform connection fee: Superprof's terms say it is not refundable once a tutor accepts your request and contact details are released, and cancelling only stops the next 30-day renewal, there is no pro-rata refund for the unused remainder. The stated exception is tutor fault: if the tutor never delivers a lesson (including a free first lesson), a reimbursement can be requested, with proof. Separately, lessons booked and paid through the platform follow the tutor's own cancellation policy, cancel more than 24 hours before the lesson for a full refund, and inside 24 hours you get 0%, 50% or 100% depending on that tutor's setting, paid back to the account registered on your profile. Tutor Premium/Professional Pass fees have no documented refund route; cancelling only halts future renewals.

“Once a lesson request is accepted by a tutor and the contact details are transmitted to the student, Superprof will not be able to refund the Student Pass. The student can only be reimbursed if, due to the fault of the tutor, no lessons have taken place, including any free lessons.”

, Superprof terms

Asking specifically for money back, not just a cancellation? See the dedicated Superprof refund guide , same data, but framed around the policy + escalation paths.

Does Superprof charge a cancellation fee?

We found no cancellation fee in Superprof’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Superprof

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Deleting your Superprof account and assuming billing stops, Multiple reviewers report continuing charges after deleting the account, and once the account is gone the cancel control is unreachable, one user wrote they deleted the account and could then no longer cancel the subscription. Suspend the pass first, get confirmation, then delete.
• ✕ Cancelling the lesson request, or simply not taking the lesson, The pass activates when a tutor replies/accepts, independent of any lesson happening. Reviewers who never took a lesson (or whose tutor turned out unavailable) were still billed and refused refunds.
• ✕ Phoning Superprof, No customer-service phone number is published; reviewers repeatedly note there is nobody to speak to directly and support is email-only during weekday hours.
• ✕ Cancelling via App Store / Google Play subscription settings, The pass is billed by Superprof directly to your card or PayPal (statements show descriptors such as 'Superprof* Passeleve Paris'), so store-level cancellation doesn't touch it.
• ✕ Arguing you were never told it was a subscription, Superprof's standard reply is that the payment page, emails and Terms of Use disclose the monthly renewal, so this argument alone is routinely refused, pair it with a card chargeback or PayPal dispute instead.

Cancelled Superprof but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Superprof, treat it as not cancelled. Email hello@superprof.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Superprof’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Superprof charges again.

How Superprof will try to keep you

Superprof may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “The cancel control is labelled "Suspend", not "Cancel", leaving users unsure whether billing actually stopped, several report being charged again afterwards.”

  You say: Press Suspend, screenshot the Student Pass tab showing the expiry date, then email hello@superprof.com: "Please confirm in writing that the Student Pass on [account email] is cancelled, that no further charge will be taken after [date], and that my card details have been deleted." Treat it as unresolved until that written confirmation lands.

• They’ll say: “Refusal script: "We make it clear across our site, in email correspondence and in our Terms of Use that the pass service is a monthly subscription based service", used to close refund requests for renewals.”

  You say: Don't relitigate disclosure. Restate the factual position: the pass delivered no tutor connection you could use, you cancelled on [date], and you're asking for the renewal charge only. Add that you will raise a card chargeback / PayPal dispute for an unauthorised recurring payment if it isn't refunded within 14 days.

• They’ll say: “"You can keep contacting your tutor after cancelling", the value argument used to justify keeping the fee.”

  You say: Agree and narrow it: you're not asking for the month you used, only the renewed 30-day period you never used and never messaged a tutor in. Ask them to check the message log on the account to verify zero activity in that cycle.

• They’ll say: “First refund request is declined; the case only moves on a second, escalated email.”

  You say: Send a second email quoting your original ticket, marked "Formal complaint, second request", and attach the bank line for the disputed charge. A reviewer reported that after the second email the second month's subscription was refunded, so persistence is the documented lever.

• They’ll say: “Tutor accepted but never delivered a lesson, yet the fee is kept.”

  You say: Quote their own terms back: the student can be reimbursed where, due to the tutor's fault, no lessons have taken place. Attach the message thread showing the tutor cancelled, went silent, or didn't cover your area, proof is exactly what they ask for.

• They’ll say: “No phone line and weekday-only email support stretches the clock past your next renewal date.”

  You say: Don't wait on support to cancel. Suspend in the dashboard yourself the same day, and if renewal is imminent also instruct your bank/PayPal to block the recurring payment, a PayPal dispute has been reported to return a full refund where Superprof would not.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Superprof account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Superprof’s account settings, email hello@superprof.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Superprof

Money-back questions (windows, pro-rata, chargebacks) are covered in the Superprof refund guide. Need a human for something else entirely? The Superprof contact guide lists every channel that actually answers.

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