Superprof keeps charging my card after cancellation, how do I stop future payments?

Re-check the **"Student pass"** tab on your dashboard: unless the pass itself shows as suspended, Superprof's system keeps billing every 30 days, even if you stopped messaging tutors or deleted the app. If charges continue after you suspended, email **hello@superprof.com** (UK) or **hey@superprof.com** and demand (1) confirmation the subscription is fully terminated, (2) deletion of your stored card details, and (3) a refund of charges taken after your cancellation date. In parallel, tell your bank or PayPal to block the recurring authorisation, users report that route working when support stalled.

Superprof charged me a "pass" without notice as a subscription, how can I dispute this?

This is the single most common Superprof complaint: the £39/$49 Student Pass is a **rolling 30-day subscription**, not a one-off finder's fee, and it goes live the moment a tutor accepts your request. To dispute: suspend the pass immediately, then email **hello@superprof.com** asking for a refund of the renewal you didn't use, citing zero tutor messages in that cycle. If refused, raise a chargeback with your card issuer or a PayPal dispute for an unauthorised recurring payment, a reviewer reported PayPal returning the full amount after Superprof declined.

Can I get a Superprof refund if I never had a lesson?

Sometimes, it turns on **whose fault** it was. Superprof's terms say the pass is non-refundable once a tutor accepts and contact details are transmitted, and that a student is only reimbursed where, due to the tutor's fault, no lessons took place. So if your tutor cancelled, went silent, or turned out not to cover your area or format, quote that clause and attach the message thread as the proof they ask for. If *you* decided not to proceed for unrelated reasons, they will refuse, at which point chargeback or PayPal dispute is the practical route.

Will I lose contact with my tutor if I cancel Superprof?

No. The Student Pass only buys the ability to **find and message new tutors** on the platform, it isn't tied to any tutor's rates and doesn't fund lessons. Superprof states you can cancel and stay connected with tutors you already have a relationship with, and lesson fees are always paid directly to the tutor at their own rate. Once you have a tutor's contact details you can arrange and pay for lessons off-platform. If you later want to find someone new, you simply re-subscribe.

Is there a Superprof cancellation fee?

No cancellation or exit fee is documented. The pass is described as non-binding and cancellable at any time. The cost trap isn't a fee, it's **timing**: cancel even a day late and the next full 30-day charge (£39 UK / $49 US) has already been taken, with no pro-rata refund and reviewers reporting refusals for being 24 hours late. Tutors on the Premium/Professional Pass have a stricter rule: the terms ask for notice at least **5 business days before the next charge date**, so leaving it to the last day risks one more billing.

Does Superprof have a free trial?

Not for the Student Pass. Browsing tutors and reading profiles is free, but the moment you want to **contact** a tutor you must subscribe, and the charge is processed once a tutor accepts your request. The "1st lesson free" you see on profiles is a tutor-side offer on the *lesson*, not on the platform subscription: the pass is still billed and reviewers report being charged even when no free lesson ever happened. Treat month one as paid, and diarise the 30-day expiry date shown in your Student Pass tab.

Can I pause my Superprof subscription instead of cancelling?

Pausing *is* the mechanism, the control in the Student Pass tab is literally labelled **"Suspend"**, and it stops the renewal while letting you use the remaining days. This is a known confusion point: because it says "suspend" rather than "cancel", users assume billing is only paused and later find charges continued. So use Suspend, then verify: the tab should show your remaining days winding down with no future renewal date, and you should hold an email confirming termination from **hello@superprof.com**. There's no separate cheaper "paused" tier.

Should I delete my Superprof account to stop the charges?

Not first. Deleting is irreversible and wipes contact, subscription and bank details, but reviewers report charges continuing after deletion, and one described being unable to cancel *because* the account was already gone. Correct order: **Suspend the pass → get written confirmation → then delete** the account via "My account" → "Delete my account". Keep screenshots of the suspended pass and any confirmation email before deleting; without the account you lose the evidence you need for a refund request or a chargeback.

Can I cancel Superprof in the app or does it have to be the website?

Either, as long as you're in your **account dashboard**, the pass is billed by Superprof directly to your card or PayPal, not through Apple or Google, so cancelling an app subscription in your phone's store settings will **not** stop it. Card statements typically show a Superprof/"Passeleve" descriptor, which confirms it's a direct merchant charge. The app is also reported as buggy, so if the Student Pass tab won't load, cancel on the website and back it up with an email to **hello@superprof.com** the same day.

What if Superprof ignores my cancellation or refund request?

Escalate in writing and in parallel. Send a second email to **hello@superprof.com** headed "Formal complaint, second request", quoting your first ticket, the cancellation date and the disputed charge line; a reviewer reported the second email is what unlocked a refund. Support is email-only, Mon, Fri 9am, 5pm, so allow a few working days between chases. If there's still silence, dispute the charge with your card issuer (chargeback for an unauthorised recurring payment) or open a PayPal case, PayPal has been reported returning the full amount after Superprof declined.

Is there a cheaper Superprof plan or a downgrade option?

No tiers exist on the student side, it's one flat pass (£39/month UK, $49/month US) with no annual or reduced plan, so there's nothing to downgrade to. The only way to cut cost is to **use it as a one-month connection fee**: shortlist tutors before subscribing, message everyone you need in that 30-day window, then suspend as soon as a tutor accepts and you have their details. Tutors can drop from the paid Premium/Professional Pass back to a free profile, which is the tutor-side equivalent of a downgrade.

REFUND GUIDE

How to Get a Superprof Refund After Auto-Renewal.

Here's what Superprof actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified yesterday against Superprof’s own Terms · UK, US, and EU rights covered below

The short answer

Two very different charge types exist here. The Student Pass (£39/month UK, $49/month US) is the platform connection fee: Superprof's terms say it is not refundable once a tutor accepts your request and contact details are released, and cancelling only stops the next 30-day renewal, there is no pro-rata refund for the unused remainder. The stated exception is tutor fault: if the tutor never delivers a lesson (including a free first lesson), a reimbursement can be requested, with proof. Separately, lessons booked and paid through the platform follow the tutor's own cancellation policy, cancel more than 24 hours before the lesson for a full refund, and inside 24 hours you get 0%, 50% or 100% depending on that tutor's setting, paid back to the account registered on your profile. Tutor Premium/Professional Pass fees have no documented refund route; cancelling only halts future renewals.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Superprof, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Superprof actually says

“Once a lesson request is accepted by a tutor and the contact details are transmitted to the student, Superprof will not be able to refund the Student Pass. The student can only be reimbursed if, due to the fault of the tutor, no lessons have taken place, including any free lessons.”
, verbatim from Superprof’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Superprof refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Superprof subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Superprof can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Superprof has ~45 days to defend. Works regardless of where Superprof is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Superprof charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Superprof made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Superprof is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use hello@superprof.com, the route yoink has verified actually gets read for Superprof.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Superprof team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Superprof

Log in and go to your **Dashboard → "Student pass" tab**, then click **Suspend**. Note the tab only exists while you have an active pass, it appears once a tutor accepts your lesson request. Tutors cancel in the **"Premium" tab → "Cancel my renewal"**. Superprof's own guidance also allows cancelling by email: write to **hello@superprof.com** with your account details and an explicit cancellation request. Suspension is not a refund, you keep access for the remaining days of the paid 30-day cycle, and no new charge should follow. Always keep the written confirmation.