How to Cancel Studio Quinze.

The 4-step cancellation

1. Email the verified address

   support@acuityscheduling.com, the standard route for Studio Quinze.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Studio Quinze team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Studio Quinze plans you can cancel

• Starter (formerly Emerging)

  Cancel via Squarespace Billing panel; subscription runs to end of billing cycle. Single calendar, email reminders.

  $20.00/mo
• Standard (formerly Growing)

  Cancel via Squarespace Billing panel; runs to end of billing cycle. Adds up to 6 calendars, SMS reminders, packages, group classes.

  $34.00/mo
• Premium (formerly Powerhouse)

  Cancel via Squarespace Billing panel; runs to end of billing cycle. Adds up to ~36 calendars, custom API access, HIPAA compliance.

  $61.00/mo
• Enterprise

  Custom plan available on request from Acuity's Enterprise team; contact Acuity to arrange cancellation terms.

Studio Quinze’s refund policy

Acuity (a Squarespace product) automatically issues a full refund on annual subscriptions if you cancel within 14 days of the initial purchase, you choose to end immediately with a refund or let it run out. Outside that window, and for all monthly plans, there's no refund for unused time; your access simply continues until the end of the current billing cycle. There are no cancellation fees. Squarespace sends a renewal reminder 15 days before an annual charge, giving you a window to cancel before you're billed again.

“Your subscription will expire at the end of the billing cycle, unless you're canceling in the first 14 days of an annual subscription, in which case you'll have the choice to receive a refund and end the subscription immediately or let the subscription run its course without a refund.”

, Studio Quinze terms

Asking specifically for money back, not just a cancellation? See the dedicated Studio Quinze refund guide , same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Studio Quinze

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Cancelling inside the Acuity app/dashboard alone if your account was migrated to Squarespace, Billing for most accounts now lives at account.squarespace.com; you manage the subscription through the Squarespace Billing panel, not a standalone Acuity billing screen.
• ✕ Calling to cancel, Acuity offers no phone support, only email (24/7) and weekday live chat. There is no cancellation hotline.
• ✕ Cancelling the free trial early to avoid a charge, You can't cancel an Acuity trial before it expires, but you also aren't charged unless you actively upgrade to a paid plan, so there is nothing to cancel.
• ✕ Expecting a pro-rata refund on a monthly plan for unused days, Acuity does not refund unused time on monthly plans; cancellation only stops future billing at the cycle's end.

How Studio Quinze will try to keep you

Studio Quinze may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Downgrade prompt instead of full cancel, Acuity lets you switch plans, so support may steer you to a cheaper tier rather than cancelling.”

  You say: State plainly you want to cancel the subscription entirely, not downgrade. If you only need to pause seasonally, note that a full cancel keeps your data (past appointments and exportable client CSV) so you can reactivate later without losing history.

• They’ll say: “Annual-billing discount offer (20% off) to keep you subscribed.”

  You say: Decline unless you're certain you'll use it a full year, annual plans are only refundable within the first 14 days of purchase, after which you're locked in for the term with no pro-rata refund.

• They’ll say: “Reactivation nudge, after cancelling (but before deleting) Acuity keeps the subscription reactivatable, encouraging you to return.”

  You say: If you're done for good, export your client data (Business Settings > Import/Export → CSV) and fully close the account so it can't quietly re-bill. Keep your dated cancellation confirmation from Squarespace as proof.

• They’ll say: “No first-line 14-day refund on monthly plans, support may say 'no refunds available'.”

  You say: If you were charged for an annual renewal you didn't want, cite the automatic 14-day annual refund policy and the required 15-day renewal reminder. If a charge is disputed and support won't resolve it, escalate in writing and, as a last resort, raise a card chargeback with your cancellation confirmation as evidence.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Common questions about cancelling Studio Quinze

Money-back questions (windows, pro-rata, chargebacks) are covered in the Studio Quinze refund guide.

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