Does Acuity Scheduling offer refunds?

Only in one case: annual subscriptions cancelled **within 14 days of purchase** are automatically fully refunded, and you choose whether to end immediately or let the term run. Outside that window, and for **all monthly plans**, Acuity does not refund unused time; cancellation just stops future billing at the cycle's end. Squarespace sends a renewal reminder 15 days before an annual charge, so cancel before that date to avoid the next year's fee.

Is there a cancellation fee for Acuity?

No. Acuity states plainly there are no set-up fees, no cancellation fees, and no support fees. You simply stop paying at the end of your current billing cycle. The only cost consideration is that unused time on a monthly plan isn't refunded, and annual plans are only refundable within 14 days of purchase.

How do I cancel my Acuity free trial?

You don't need to. Acuity's 7-day trial can't be cancelled before it expires, but you're **not charged unless you actively choose a paid plan**. No credit card is required to start the trial, so if you do nothing when it ends, your account simply won't be able to take bookings and no charge occurs.

What if Acuity charges me after I cancel?

First, confirm the cancellation went through, you should get a confirmation from Squarespace, and billing should stop at the cycle's end. If a charge still hits, contact **support@acuityscheduling.com** (or live chat) with your cancellation confirmation and receipt attached. If that fails, dispute the charge with your bank or card issuer, using the dated cancellation confirmation as evidence.

How much does Acuity Scheduling cost?

As of 2026, Acuity runs three main tiers: **Starter $20/mo**, **Standard $34/mo**, and **Premium $61/mo** on monthly billing. Annual billing drops these to roughly **$16 / $27 / $49 per month** (about 20% off). There's no free forever plan, only a 7-day trial. Payment processor fees (Stripe, Square, PayPal, around 2.9% + $0.30 per booking) are separate from the subscription.

REFUND GUIDE

How to Get a Studio Quinze Refund.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Studio Quinze.

Last verified today against Studio Quinze’s own Terms · UK, US, and EU rights covered below

The short answer

Acuity (a Squarespace product) automatically issues a full refund on annual subscriptions if you cancel within 14 days of the initial purchase, you choose to end immediately with a refund or let it run out. Outside that window, and for all monthly plans, there's no refund for unused time; your access simply continues until the end of the current billing cycle. There are no cancellation fees. Squarespace sends a renewal reminder 15 days before an annual charge, giving you a window to cancel before you're billed again.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Studio Quinze, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Studio Quinze actually says

“Your subscription will expire at the end of the billing cycle, unless you're canceling in the first 14 days of an annual subscription, in which case you'll have the choice to receive a refund and end the subscription immediately or let the subscription run its course without a refund.”
, verbatim from Studio Quinze’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Studio Quinze charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Studio Quinze made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Studio Quinze has ~45 days to defend. Works regardless of where Studio Quinze is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Studio Quinze for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Studio Quinze subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Studio Quinze can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Studio Quinze is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@acuityscheduling.com, the route yoink has verified actually gets read for Studio Quinze.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Studio Quinze team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below, Section 75 is the next stop.

Refund FAQ for Studio Quinze

Sign in at **account.squarespace.com** with the credentials tied to your Acuity subscription (accounts that predate the Squarespace acquisition were migrated there). Open the **Billing** panel, click **Scheduling** under Subscriptions, then **Cancel Subscription** and confirm. Your subscription stays active until the end of the current billing cycle. There are no cancellation fees. If you can't find your login, email **support@acuityscheduling.com** or use live chat (weekdays, 4 AM, 8 PM ET).