How to Cancel Strong by Izzy in App or Web.

Every way to cancel Strong by Izzy

• Online (fastest): Direct cancel flow: www.strongbyizzy.com/help/articles/how-do-i-cancel-my-subscription
• Email: Strong by Izzy doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Auto-renewal must be disabled at least 24 hours before the current cycle ends to avoid the next charge; subscriptions renew on the same calendar day each month/year you first subscribed.

The email that backs it up

Strong by Izzy won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

1. Email the verified address

   support@strongbyizzy.com, the standard route for Strong by Izzy.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Strong by Izzy team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Strong by Izzy plans you can cancel

• Monthly

  Charged once per month; cancel anytime, access continues to the end of the paid month.

  $39.99/mo
• Annual

  Charged once per year (works out to ~$32/mo); annual plans cannot be paused on Vimeo OTT.

  $383.99/yr

Strong by Izzy’s refund policy

Strong by Izzy's terms state no refunds are provided for any payment made, and terminating access does not entitle you to a refund. You can cancel anytime, but you'll keep access only until the end of the billing period you already paid for, there's no proration. The terms are governed by Australian law, but UK and EU consumers may retain statutory rights that override a blanket no-refund clause. If you were charged after cancelling or within a trial, a card chargeback or statutory-rights claim is often the realistic route.

“No refunds will be provided for any payments made.”

, Strong by Izzy terms

Asking specifically for money back, not just a cancellation? See the dedicated Strong by Izzy refund guide , same data, but framed around the policy + escalation paths.

Does Strong by Izzy charge a cancellation fee?

We found no cancellation fee in Strong by Izzy’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Strong by Izzy

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Deleting the app to stop billing, Removing the app does not cancel an auto-renewing subscription; you must disable auto-renewal in the store or on the website where you subscribed.
• ✕ Cancelling on the website when you subscribed via an app, Vimeo OTT confirms app-store subscriptions (Apple, Google, Roku, Amazon) can only be cancelled inside that store's system, not on the brand's website.
• ✕ Emailing support to request a refund, Terms state no refunds are provided for any payment made and termination does not entitle you to a refund, so email refund asks are typically declined.
• ✕ Pausing an annual subscription instead of cancelling, Vimeo OTT does not allow annual subscriptions to be paused, only monthly web subscriptions can be paused for one to three months.

Cancelled Strong by Izzy but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Strong by Izzy, treat it as not cancelled. Email support@strongbyizzy.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Strong by Izzy’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Strong by Izzy charges again.

How Strong by Izzy will try to keep you

Strong by Izzy may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Cancel flow offers a Pause option before letting you fully cancel”

  You say: The cancel pop-up surfaces a Pause choice first, if you actually want out, select 'No thanks, I want to cancel', click Continue, skip the optional survey, and click Confirm Cancellation. Pausing only halts renewal temporarily and you'll be charged again when it ends.

• They’ll say: “No-refund clause used to deny money back after an unwanted renewal”

  You say: The terms say no refunds, but that's a starting position, not the last word. UK/EU consumers can cite statutory rights, and anyone charged for an unused renewal can request a goodwill refund via the enquiry form, then escalate to a card chargeback (or Section 75 for UK credit-card purchases) if refused.

• They’ll say: “Access continues to end of cycle, discouraging immediate cancel”

  You say: You lose nothing by cancelling immediately, access runs to the end of the period you already paid for regardless, so cancel the moment you decide, not on renewal day, to avoid an accidental re-charge.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Strong by Izzy account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Strong by Izzy’s account settings, email support@strongbyizzy.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Strong by Izzy

Money-back questions (windows, pro-rata, chargebacks) are covered in the Strong by Izzy refund guide. Need a human for something else entirely? The Strong by Izzy contact guide lists every channel that actually answers.

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