Is there a cancellation fee for Strong by Izzy?

No. Strong by Izzy advertises 'Cancel anytime' on both the monthly ($39.99) and annual ($383.99) plans, and cancelling is done simply by disabling auto-renewal, there's no exit fee or penalty. The only cost consideration is that you won't be refunded for the current period, so you're effectively paying out the month or year you're already in.

Can I get a refund from Strong by Izzy?

The terms are blunt: no refunds are provided for any payment made, and terminating access doesn't entitle you to a refund. In practice, if you were charged for a renewal you didn't want or intend to use, you can still ask for a goodwill refund via the site's enquiry form. UK and EU shoppers may have statutory rights that override a blanket no-refund clause, and a card chargeback (or Section 75 for UK credit-card buyers) is a realistic fallback if the brand refuses.

Can I pause my Strong by Izzy subscription instead of cancelling?

If you're on the **monthly** plan and subscribed via the website, yes, Vimeo OTT lets you pause for one, two, or three months. During a pause you aren't charged but you also can't watch the videos, and billing resumes automatically at the end of the pause. **Annual** subscriptions cannot be paused, and pausing isn't available if you subscribed through an app store.

What happens if Strong by Izzy ignores my cancellation?

First, verify it actually processed: your subscription should show as 'Canceled' in your settings and you should receive an email confirmation, if not, the cancel didn't go through. Keep that confirmation as a paper trail. If you're still charged, dispute the charge with your bank or card issuer as an unauthorised recurring payment. UK credit-card users may have a Section 75 claim, and EU/UK consumers can lean on statutory cancellation rights.

Does Strong by Izzy have a free trial?

There's no free trial advertised on the Strong by Izzy homepage or pricing page, the monthly ($39.99) and annual ($383.99) plans bill immediately on signup. App-store listings note subscriptions auto-renew and that you must disable auto-renewal at least 24 hours before the cycle ends to avoid the next charge. If any promotional trial is offered in-app, cancel before it converts to a paid subscription to avoid being billed.

Can I switch from annual to monthly on Strong by Izzy?

There's no documented in-app downgrade path between the annual and monthly plans. The practical route is to cancel your current subscription so it lapses at the end of the paid period, then resubscribe on the plan you want. Because there are no refunds, you won't get money back for unused time on an annual plan by switching mid-term, you'd keep access until the year ends, then start fresh on monthly.

REFUND GUIDE

How to Get a Strong by Izzy Refund.

Inside 0 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Strong by Izzy.

Last verified today against Strong by Izzy’s own Terms · UK, US, and EU rights covered below

The short answer

Strong by Izzy's terms state no refunds are provided for any payment made, and terminating access does not entitle you to a refund. You can cancel anytime, but you'll keep access only until the end of the billing period you already paid for, there's no proration. The terms are governed by Australian law, but UK and EU consumers may retain statutory rights that override a blanket no-refund clause. If you were charged after cancelling or within a trial, a card chargeback or statutory-rights claim is often the realistic route.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Strong by Izzy, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Strong by Izzy actually says

“No refunds will be provided for any payments made.”
, verbatim from Strong by Izzy’s terms

0-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Strong by Izzy refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Strong by Izzy’s own policy works on a 0-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Strong by Izzy charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Strong by Izzy made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Strong by Izzy has ~45 days to defend. Works regardless of where Strong by Izzy is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Strong by Izzy for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Strong by Izzy subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Strong by Izzy can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Strong by Izzy is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@strongbyizzy.com, the route yoink has verified actually gets read for Strong by Izzy.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Strong by Izzy team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Strong by Izzy

Not immediately. When you cancel, your video access continues until the next charging cycle, so you keep watching the 300+ workout library until the end of the period you've already paid for. After that the account lapses and you'll need to resubscribe to regain access. Because there's no proration or refund, there's no downside to cancelling as soon as you decide, you don't get extra value by waiting until renewal day.

Cancelling rather than claiming money back? See the Strong by Izzy cancellation guide. For every other support channel, the Strong by Izzy contact guide.