Can I get a refund from Strava if I forgot to cancel?

Only if you're still within 14 days of the purchase or renewal. Strava's Help Center states 'You may be eligible for a full refund within 14 days of purchase. After 14 days, Strava subscriptions are non-refundable.' Users report the support team replies with a flat 'no' outside that window and does not prorate. Submit a request at support.strava.com/hc/requests/new immediately with your transaction ID and charge date.

Will I lose my activities and data if I cancel Strava?

No. Strava confirms: 'Canceling your subscription does not delete any of your uploaded activities or data.' Your runs, rides, kudos, followers, segments and history all stay on your free account. You only lose access to subscription-only features (advanced analytics, personal heatmaps, route planning tools, full segment leaderboards, training plans). You can resubscribe later at the current pricing without losing anything.

How do I cancel Strava free trial before being charged?

The Strava free trial is 30 days. Per the terms, 'you will be billed for your subscription fee at the end of the free trial, unless you cancel your subscription at least 24 hours before the free trial ends.' Cancel from Settings → My Account → Cancel subscription (web) or via your App Store subscriptions page. You'll keep trial access until it expires, then drop back to Free — no charge appears.

How do I cancel Strava on iPhone?

If you subscribed inside the Strava iOS app, cancellation runs through Apple, not Strava. Open **Settings → [Your Name] → Subscriptions → Strava → Cancel Subscription** on your iPhone. Deleting the Strava app does nothing — the App Store subscription keeps billing. For refunds you must go through Apple (reportsproblem.apple.com), usually within 48 hours of purchase; Strava cannot refund App Store charges.

Does Strava charge a cancellation fee?

No cancellation fee. Strava lets you cancel at any time and doesn't bill an exit charge. However, the cancellation only takes effect at the end of your current billing period, and Strava does not prorate — so if you cancel one day into an annual $79.99 term, you don't get 364 days back. Cancel early in your first 14 days if you want your money back.

Can I pause my Strava subscription instead of cancelling?

Strava doesn't offer a pause option on web subscriptions. Your only levers are: (1) cancel and resubscribe later at then-current pricing, (2) if you're on Google Play, Play Store lets you 'Pause subscription' for a set period on some subscriptions — check the Play Store subscription screen, (3) switch from monthly to annual to lock in a cheaper rate at renewal. Data is preserved in all cases.

Why did Strava charge me after I cancelled?

Two common causes: (1) You cancelled less than 24 hours before renewal — Strava's terms require 24-hour advance notice, otherwise the next period bills. (2) You cancelled on the wrong platform — an iOS App Store subscription doesn't stop just because you 'cancelled' on strava.com, and vice versa. Verify at strava.com/account **and** in Apple/Google subscriptions. If you're within 14 days, request a refund via support.strava.com/hc/requests/new.

How long does a Strava refund take?

Once approved, 'refunds take around 5–7 business days to appear back in your bank account,' per Strava's Help Center — though processing can be longer depending on your bank and the payment channel. App Store and Google Play refunds follow Apple's and Google's own timelines. Keep the approval email and your bank statement handy; if it takes more than 10 business days, follow up on the same support ticket.

What if Strava ignores my cancellation or refund request?

Strava support has no phone line and typically replies in 3–5 business days (longer in January and after major app updates). If they refuse a refund you believe is owed within the 14-day window, escalate by (a) replying on the same ticket with your purchase date and screenshots, (b) if you paid by card, opening a dispute with your bank citing 'subscription cancelled, refund refused'. UK/EU users can also cite statutory cooling-off rights.

Is there a Strava customer service phone number?

No. Strava does not publish a customer service phone number, and its support page explicitly notes there is no callback service. All support runs through the ticket system at support.strava.com/hc/requests/new, the in-app help (Settings → Support), or the community forum. Any third-party site listing a Strava phone number is likely a scam — do not share billing details over the phone.

UNRATED TO CANCEL

How to Cancel Strava: Run, Bike, Walk.

Q: How do I cancel Strava on Android / Google Play?

Open the **Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions → Strava → Cancel subscription**. Or from inside the Strava app: **You tab → Settings → Your Strava Subscription → Manage Your Subscription**, which redirects you into Google Play. Refund requests must be made to Google (typically within 48 hours) — Strava cannot process refunds for Play Store purchases.

Strava: Run, Bike, Walk typically charges £54.99/yr. Here's the fastest way to cancel and what to expect.

Last verified yesterday · data refreshes daily · 6 sources cited

The fastest way

Cancel Strava at strava.com/account → Settings → My Account → Cancel subscription (or via your App Store if you subscribed there). Cancel 24+ hours before renewal. Refunds only within 14 days of purchase — email support via support.strava.com/hc/requests/new with subject 'Cancel subscription and refund request'. Median reply: 3–5 business days.

£54.99/yrtypical charge

£55/yrif you keep paying

Or let yoink do it for you.

30 seconds. AI emails Strava: Run, Bike, Walk, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@strava.zendesk.com — the standard route for Strava: Run, Bike, Walk.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Strava: Run, Bike, Walk team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Strava: Run, Bike, Walk plans you can cancel

Strava Subscription (Monthly)
Auto-renews monthly; must cancel at least 24 hours before renewal.
$11.99/mo
Strava Subscription (Annual)
Auto-renews yearly; cancel 24+ hours before renewal date. Access continues until term ends.
$79.99/yr
Family Plan (4 accounts)
Annual only; auto-renews. Cancel 24+ hours before renewal.
$139.99/yr
Strava + Runna
Annual only; bundle not sold on iOS. Cancel 24+ hours before renewal.
$149.99/yr
Student (50% off, annual)
Annual only; SheerID verification required. Cancel 24+ hours before renewal.
$39.99/yr

Strava: Run, Bike, Walk’s refund policy

Strava's terms state 'No refunds or credits will be provided by Strava, unless set out in these Terms.' The Help Center clarifies you may be eligible for a full refund within 14 days of purchase — after 14 days, subscriptions are non-refundable and Strava does not prorate. If you subscribed via Apple or Google, refunds are handled by them (typically 48-hour window). Cancelling stops future renewals but you keep access until the end of the paid term.

“If you reside outside the United States, you may be entitled under local law to change your mind and receive a full refund within 14 days of subscribing.”
— Strava: Run, Bike, Walk terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Strava: Run, Bike, Walk refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Strava: Run, Bike, Walk

Based on 6 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting the Strava app — Removing the app does not cancel or stop billing; the subscription keeps renewing until you cancel via web/app-store account settings.
✕ Cancelling on Strava.com when you subscribed via Apple — You must cancel using the same platform you subscribed through — iOS App Store subscriptions can only be cancelled in Apple ID → Subscriptions.
✕ Asking Strava support to refund an Apple/Google purchase — Strava Support is unable to issue refunds, modify charges, or escalate refund requests for App Store or Google Play purchases — those are handled entirely by Apple/Google.
✕ Requesting a prorated refund after cancellation mid-term — Strava operates on a strict no-refund basis for the current billing period; you keep the paid features until the end of the term but get no partial money back.
✕ Calling a Strava phone number — Strava does not publish a customer service phone number; third-party sites listing one are often scams. Support is ticket-only.
✕ Cancelling less than 24 hours before renewal — Terms require cancellation at least 24 hours before the current period ends — otherwise the next billing period is charged.

How Strava: Run, Bike, Walk will try to keep you

Strava: Run, Bike, Walk may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Auto-renewal with only a 30-day heads-up email on price changes”
You say: Strava sends the price-change notice 30 days before renewal. Log the exact renewal date the moment you subscribe and cancel 25+ hours before it — most 'accidental renewal' refund requests get a flat 'no' from support.
They’ll say: “Discount surface as 'Downgrade to Free Plan' friction”
You say: The cancel button is labelled 'Downgrade to the Free Plan' inside Settings → My Account. That IS the cancel action — clicking it and confirming ends auto-renewal without further calls.
They’ll say: “'Contact support' redirection for app-store subscribers”
You say: If you subscribed on iOS or Android, Strava will redirect you to Apple/Google. Cancel directly in Apple ID → Subscriptions or Google Play → Payments & subscriptions — don't waste time in Strava's ticket queue.
They’ll say: “Slow ticket response (3–10 business days) that runs out the 14-day refund clock”
You say: Open the support ticket at support.strava.com/hc/requests/new the same day you notice the charge. Put 'Refund request — within 14-day window — purchased [date]' in the subject so the timestamp is on record.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Strava: Run, Bike, Walk to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Strava: Run, Bike, Walk to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Strava: Run, Bike, Walk’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Strava: Run, Bike, Walk’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Strava: Run, Bike, Walk must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Strava: Run, Bike, Walk’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Strava: Run, Bike, Walk has ~45 days to defend.

Common questions about cancelling Strava: Run, Bike, Walk

Log in at strava.com → click your profile picture → **Settings → My Account → Cancel subscription**. On mobile, open the app → **You** tab → gear icon → **Your Strava Subscription → Manage Your Subscription**. If you originally subscribed through the Apple App Store or Google Play, you must cancel through that store — Strava can't cancel it for you. Cancel at least 24 hours before your renewal date, or you'll be billed for the next cycle.