How do I cancel Strava free trial before being charged?

The Strava free trial is 30 days. Per the terms, 'you will be billed for your subscription fee at the end of the free trial, unless you cancel your subscription at least 24 hours before the free trial ends.' Cancel from Settings → My Account → Cancel subscription (web) or via your App Store subscriptions page. You'll keep trial access until it expires, then drop back to Free, no charge appears.

How do I cancel Strava on iPhone?

If you subscribed inside the Strava iOS app, cancellation runs through Apple, not Strava. Open **Settings → [Your Name] → Subscriptions → Strava → Cancel Subscription** on your iPhone. Deleting the Strava app does nothing, the App Store subscription keeps billing. For refunds you must go through Apple (reportsproblem.apple.com), usually within 48 hours of purchase; Strava cannot refund App Store charges.

How do I cancel Strava on Android / Google Play?

Open the **Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions → Strava → Cancel subscription**. Or from inside the Strava app: **You tab → Settings → Your Strava Subscription → Manage Your Subscription**, which redirects you into Google Play. Refund requests must be made to Google (typically within 48 hours), Strava cannot process refunds for Play Store purchases.

Does Strava charge a cancellation fee?

No cancellation fee. Strava lets you cancel at any time and doesn't bill an exit charge. However, the cancellation only takes effect at the end of your current billing period, and Strava does not prorate, so if you cancel one day into an annual $79.99 term, you don't get 364 days back. Cancel early in your first 14 days if you want your money back.

Why did Strava charge me after I cancelled?

Two common causes: (1) You cancelled less than 24 hours before renewal, Strava's terms require 24-hour advance notice, otherwise the next period bills. (2) You cancelled on the wrong platform, an iOS App Store subscription doesn't stop just because you 'cancelled' on strava.com, and vice versa. Verify at strava.com/account **and** in Apple/Google subscriptions. If you're within 14 days, request a refund via support.strava.com/hc/requests/new.

How long does a Strava refund take?

Once approved, 'refunds take around 5 to 7 business days to appear back in your bank account,' per Strava's Help Center, though processing can be longer depending on your bank and the payment channel. App Store and Google Play refunds follow Apple's and Google's own timelines. Keep the approval email and your bank statement handy; if it takes more than 10 business days, follow up on the same support ticket.

What if Strava ignores my cancellation or refund request?

Strava support has no phone line and typically replies in 3 to 5 business days (longer in January and after major app updates). If they refuse a refund you believe is owed within the 14-day window, escalate by (a) replying on the same ticket with your purchase date and screenshots, (b) if you paid by card, opening a dispute with your bank citing 'subscription cancelled, refund refused'. UK/EU users can also cite statutory cooling-off rights.

REFUND GUIDE

How to Get a Strava: Run, Bike, Walk Refund.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Strava: Run, Bike, Walk.

Last verified 18 Jul 2026 against Strava: Run, Bike, Walk’s own Terms · UK, US, and EU rights covered below

The short answer

Strava's terms state 'No refunds or credits will be provided by Strava, unless set out in these Terms.' The Help Center clarifies you may be eligible for a full refund within 14 days of purchase, after 14 days, subscriptions are non-refundable and Strava does not prorate. If you subscribed via Apple or Google, refunds are handled by them (typically 48-hour window). Cancelling stops future renewals but you keep access until the end of the paid term.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Strava: Run, Bike, Walk, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Strava: Run, Bike, Walk actually says

“If you reside outside the United States, you may be entitled under local law to change your mind and receive a full refund within 14 days of subscribing.”
, verbatim from Strava: Run, Bike, Walk’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Strava: Run, Bike, Walk refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Strava: Run, Bike, Walk’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Strava: Run, Bike, Walk charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Strava: Run, Bike, Walk made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Strava: Run, Bike, Walk has ~45 days to defend. Works regardless of where Strava: Run, Bike, Walk is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Strava: Run, Bike, Walk for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Strava: Run, Bike, Walk subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Strava: Run, Bike, Walk can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Strava: Run, Bike, Walk is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@strava.zendesk.com, the route yoink has verified actually gets read for Strava: Run, Bike, Walk.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Strava: Run, Bike, Walk team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Strava: Run, Bike, Walk

Only if you're still within 14 days of the purchase or renewal. Strava's Help Center states 'You may be eligible for a full refund within 14 days of purchase. After 14 days, Strava subscriptions are non-refundable.' Users report the support team replies with a flat 'no' outside that window and does not prorate. Submit a request at support.strava.com/hc/requests/new immediately with your transaction ID and charge date.