How to Cancel Stomping Ground.

Every way to cancel Stomping Ground

• Phone: Call (+44) 7441 915 597 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
• Email: Email hello@eatclub.co.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Cancel a redeemed offer in-app before the arrival time shown on that offer, after it, a £6 late-cancellation/no-show fee may apply. Rule breaches (booking ahead, extra guests, stacked vouchers) trigger an automatic chargeback of the discount, appealable within 30 days.

The 4-step cancellation

1. Email the verified address

   hello@eatclub.co.uk, yoink-verified working email for Stomping Ground (confirmed by tracked cancellations).

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Stomping Ground team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Two different things get called a 'refund' at EatClub. (1) Redeemed dining offers: cancelling in the app before your stated arrival time costs nothing; cancel late or no-show and a £6 fee may apply, and if you break an offer rule (booking ahead, too many guests, stacking another voucher) EatClub automatically charges the discount back to your card, with a 30-day window to appeal. (2) EatClub Card transactions: if the card is declined but still charged, or the discount doesn't apply and you pay full price, there is no automatic refund, you must raise it with support, and users report refunds routed through EatClub can take up to about two weeks to land. The Premium subscription (clause 6) is separate again and is reported to run to the end of the paid cycle rather than refund pro-rata.

“Free cancellation before your arrival time, otherwise a £6 fee may apply. Every offer has a free cancellation period, giving you flexibility if plans change.”

, Stomping Ground terms

Asking specifically for money back, not just a cancellation? See the dedicated Stomping Ground refund guide , same data, but framed around the policy + escalation paths.

Does Stomping Ground charge a cancellation fee?

Stomping Ground’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Stomping Ground

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Sending a bare email to hello@eatclub.co.uk with no offer code, venue, date or bank evidence, Support repeatedly asks for proof and screenshots before acting, and threads stall; one user described 11 email exchanges with screenshots and still no refund after a month.
• ✕ Phoning as the only route, Multiple reviewers report calls unanswered, being hung up on, or being told to 'submit a claim' with no follow-up.
• ✕ Asking the restaurant to put the money back, Refunds pushed back to the EatClub card do not automatically reach your linked bank card, they pass through EatClub first and users report them taking up to two weeks or vanishing entirely.
• ✕ Just ignoring an active offer you no longer want, Walking away instead of cancelling in-app leaves the offer live and can trigger the late-cancellation/no-show fee.
• ✕ Accepting Dining Credit or a voucher as 'resolution', Reviewers report support refusing a cash refund for an overcharge and offering a voucher instead; credit expires six months after issue, so it is not equivalent to money back.
• ✕ Expecting the published 48-hour support SLA to hold, Users report the email queue running far past the advertised 48-hour response time, with silence for a week or more.

Cancelled Stomping Ground but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Stomping Ground, treat it as not cancelled. Email hello@eatclub.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Stomping Ground’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Stomping Ground charges again.

How Stomping Ground will try to keep you

Stomping Ground may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Offers a voucher or Dining Credit instead of refunding the overcharged amount to your card.”

  You say: Decline credit in writing: 'I'm requesting the £X returned to the original payment method, not account credit. Dining Credit expires six months after issue and does not restore the money taken from my card.'

• They’ll say: “Goes quiet, emails unanswered for days or weeks, texts and calls unreturned, so the claim ages out of your patience.”

  You say: Send a dated chaser every 72 hours on the same thread and state a deadline: 'If I have no substantive reply within 7 days I will raise a chargeback with my card issuer and log a complaint with Trading Standards.' Keep the original thread so the delay is visible.

• They’ll say: “Requests escalating 'proof', screenshots, bank statements, receipts, to slow the claim down.”

  You say: Front-load everything in message one: offer code, venue, date, time, bill total, amount charged, and a screenshot of the bank debit. Then write 'all supporting evidence is attached; please confirm the refund amount and date.'

• They’ll say: “Blames the rules, set menu chosen, booking made, guest count exceeded, another voucher detected, to justify charging the discount back.”

  You say: Use the appeal right in the terms: 'I'm appealing this chargeback within the 30-day window set out in your Terms. The offer conditions I was shown at redemption did not exclude X, please send the specific condition you say was breached.'

• They’ll say: “Keeps the dispute inside a slow email queue where nothing escalates.”

  You say: Multiple users report that public pressure moved the needle where email didn't, one said they had to write on social media to get a response after a week of silence. Post the reference number publicly and copy hello@eatclub.co.uk in the same breath.

• They’ll say: “Premium subscription keeps billing because cancellation lives inside the app, not on the website.”

  You say: Cancel in-app AND in your Apple/Google subscription settings if billed through the store, then email hello@eatclub.co.uk: 'Please confirm in writing that EatClub Premium is cancelled and no further payment will be taken after [date].'

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Stomping Ground account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Stomping Ground’s account settings, email hello@eatclub.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Stomping Ground

Money-back questions (windows, pro-rata, chargebacks) are covered in the Stomping Ground refund guide. Need a human for something else entirely? The Stomping Ground contact guide lists every channel that actually answers.

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