Does EatClub charge a cancellation fee?

Yes, conditionally. The terms state free cancellation before your arrival time, "otherwise a £6 fee may apply". Every offer carries its own free-cancellation period, so the deadline is attached to the specific offer rather than a global rule, check the offer details before you redeem. There is a second, larger hit to know about: if you break an offer rule (reserving a table, exceeding the guest maximum, stacking a Groupon or Entertainment Book discount), EatClub charges the **whole discount amount** back to your card automatically, with no warning. You can appeal that within 30 days.

I was charged full price instead of the discount, can I get a refund?

Yes, but you have to chase it. This is the single most-reported EatClub problem: the digital card is declined at the terminal yet the account is still charged, or the discount simply doesn't deduct. There is no automatic refund. Email hello@eatclub.co.uk with the offer code, venue, date, bill total, the amount actually taken and a screenshot of the bank debit. A tip from users: start the email **from the offer page in the app** (My Offers → offer → Need help) because it pre-fills the offer code into the subject and body. If nothing moves in 7 days, raise a chargeback with your card issuer.

Why do I see a second transaction (chargeback) from EatClub?

That's EatClub clawing back the discount. Their terms say that if an offer condition is broken the discount amount is charged back to your card automatically, with no warning, common triggers are booking a table instead of walking in, bringing more guests than the offer allows, or a third-party voucher being detected on the bill. Repeat cases can lose you access to offers at that venue or platform-wide. If you believe the rule wasn't broken, you have **30 days to appeal**; email hello@eatclub.co.uk quoting the offer code and ask them to name the exact clause they say you breached.

How do I cancel EatClub Premium?

EatClub's terms contain a clause for an **EatClub Premium Subscription**, but the UK site publishes no price or web cancel page, so cancellation is handled in the app under your account/membership settings. Reported behaviour: it auto-renews unless cancelled, and you keep Premium perks until the end of the billing cycle rather than getting a pro-rata refund. If you signed up through the App Store or Google Play, cancel in your store subscription settings too, cancelling in-app alone doesn't always stop store billing. Then email hello@eatclub.co.uk and ask for written confirmation that no further payment will be taken.

Does EatClub have a free trial?

The core EatClub app in the UK is **free to download and use with no subscription required**, you pay only the discounted bill plus a service fee of 1%, 6% (minimum £0.20) per transaction, so there is nothing to trial and nothing to cancel. The optional Premium membership referenced in clause 6 of the terms is the only paid tier, and no free-trial length is published for the UK. If you're offered a trial inside the app, screenshot the renewal date and price on the confirmation screen, that screenshot is your evidence if an unexpected charge appears.

What if EatClub ignores my emails?

It happens a lot, reviewers describe two emails and a phone call going unanswered for a week, 11-message threads running a month without a refund, and the queue blowing past the advertised 48-hour response time. Escalation ladder that works: (1) chase on the same thread every 72 hours with a dated deadline; (2) call **+44 7441 915 597**, the complaints number in their terms, and log the time of the attempt; (3) post publicly, one user said they only got a response after writing on social media; (4) chargeback through your bank; (5) report to Trading Standards. Keep every reply in one thread.

How long does an EatClub refund take?

No refund timescale is published in the UK terms. Real-world reports suggest money routed back through EatClub, for example a venue refunding to the EatClub card, can take **around two weeks** to reach your linked bank card, because it passes through EatClub before your bank. That delay is also why refunds get lost: it doesn't come back automatically and nobody tells you. Always get a till receipt for the refund itself, not just the meal, and if nothing lands after 14 days email hello@eatclub.co.uk with both receipts attached and ask for the refund reference.

Can I cancel my EatClub offer after my arrival time?

You can cancel it, but it will no longer be free, the terms allow a **£6 fee** once you're past the arrival time stated on the redeemed offer. Still cancel rather than ignore it: leaving an offer live is treated as a no-show and the venue relationship suffers, which is what the fee exists to police. If you cancelled late for a reason outside your control (venue closed for a private event, kitchen shut, the app showed availability that didn't exist), email hello@eatclub.co.uk with the offer code and ask for the £6 to be waived, reviewers report those venue-side mismatches do happen.

Will I lose my Dining Credit if I cancel or delete my EatClub account?

Assume yes. Dining Credit is earned through the Loyalty Programme (tiers Citrus, Saffron and Caviar) and **expires six months after issue** even on an active account, it is a balance tied to the platform, not cash you own. Closing the account or losing offer access as a 'repeat offender' takes the balance with it. If you're owed a refund and support offers Dining Credit instead, refuse and insist on the original payment method, especially if you're planning to stop using the app, credit on a dead account is worth nothing.

Can I use EatClub with another voucher or discount code?

No, and trying costs you money. The terms ban combining EatClub with any third-party discount, voucher or promotion, Groupon and Entertainment Book are named explicitly, and this applies whether or not an EatClub offer is active. Any external discount detected on the transaction is automatically removed, and a detected breach lets EatClub charge the offer amount back to your card with no warning. If you've been charged back over this and believe no third-party discount was applied, appeal within 30 days to hello@eatclub.co.uk and ask them to produce the transaction evidence.

Can I pause EatClub instead of cancelling?

There's no documented pause feature, and for most users there's nothing to pause, the UK app is free and charges only per transaction, so simply not redeeming offers costs you nothing. For Premium, the published behaviour is cancel-and-reactivate-later rather than a hold: cancel, keep the perks to the end of the paid cycle, and resubscribe whenever you want. Don't leave Premium running 'just in case', it auto-renews silently, and with support response times running days to weeks, reversing an unwanted renewal is far harder than preventing it.

REFUND GUIDE

How to Get a Stomping Ground Refund.

Here's what Stomping Ground actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Stomping Ground’s own Terms · UK, US, and EU rights covered below

The short answer

Two different things get called a 'refund' at EatClub. (1) Redeemed dining offers: cancelling in the app before your stated arrival time costs nothing; cancel late or no-show and a £6 fee may apply, and if you break an offer rule (booking ahead, too many guests, stacking another voucher) EatClub automatically charges the discount back to your card, with a 30-day window to appeal. (2) EatClub Card transactions: if the card is declined but still charged, or the discount doesn't apply and you pay full price, there is no automatic refund, you must raise it with support, and users report refunds routed through EatClub can take up to about two weeks to land. The Premium subscription (clause 6) is separate again and is reported to run to the end of the paid cycle rather than refund pro-rata.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Stomping Ground, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Stomping Ground actually says

“Free cancellation before your arrival time, otherwise a £6 fee may apply. Every offer has a free cancellation period, giving you flexibility if plans change.”
, verbatim from Stomping Ground’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Stomping Ground refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Stomping Ground subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Stomping Ground can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Stomping Ground has ~45 days to defend. Works regardless of where Stomping Ground is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Stomping Ground charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Stomping Ground is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use hello@eatclub.com.au, the route yoink has verified actually gets read for Stomping Ground.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Stomping Ground team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Stomping Ground

Do it in the app, not by email. Open **My Offers → tap the offer → View offer**, then choose the cancellation option and confirm the offer has been removed from your list. Cancelling before the arrival time stated on the offer is free; after that, EatClub's terms say a **£6 fee may apply**. Never just skip the booking and hope, an unused live offer is treated as a no-show. If the in-app cancel button fails, screenshot the error immediately and email hello@eatclub.co.uk with the offer code, venue and arrival time so you have a timestamp that predates the deadline.